Joyoti Anna Samaddar
Sydney,NSW
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
1
1
year of professional experience
Work History
Barista
Mamba Coffee
Sydney, Nsw
05.2023 - Current
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Collected payments and provided accurate change.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Created complex, hand-crafted beverages based upon customer preferences.
- Received and accurately processed customer payments.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Stocked customer service stations with paper products or beverage preparation items.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Implemented recycling and compost programs to reduce trash waste and improve green footprint.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Prepared and served hot or cold beverages.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Utilized POS system to receive and process customer payments.
- Provided customers with product details, coffee blends and preparation descriptions.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Wrapped, labeled and dated food items for sale.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Created signs and displays to advertise store products or events.
- Weighed, ground and packed coffee beans for customer purchase.
- Sliced fruits, vegetables and meats for use in food service.
Sandwich Artist
Subway
Sydney, Nsw
09.2022 - Current
- Completed opening, closing and shift change tasks by following company guidelines.
- Kept customer and food preparation areas clean and well-organized.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Operated cash register to accept cash or credit card payment and issue receipt for transaction.
- Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
- Sanitized food storage and preparation areas to comply with food health and safety requirements.
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
- Prepared sandwiches and salads using quality ingredients and tailored to customer requests.
- Delivered superior customer service focused on quality and meeting customer needs.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Answered guest questions, delivering most accurate and updated information available.
- Restocked kitchen supplies by rotating food according to dates and [Action].
- Informed customers of regular deals or monthly specials to upsell orders.
- Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
- Organized food preparation stations and regularly replenished supplies.
- Trained sandwich artists to apply attention to detail and commitment to quality.
- Verified orders and bagged items for easy transport.
- Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
Team Member
Myer
Sydney, Nsw
10.2022 - 03.2023
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
- Worked hard to learn required tasks quickly to maximize performance.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Looked for ways to go above and beyond job requirements.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Upheld high standards of productivity and quality in operations.
- Improved knowledge and productivity through continuous education and learning from senior team leaders.
- Followed production orders and company standards to exceed quality scores on consistent basis.
- Stayed informed of company and store updates from leadership.
- Collaborated with peers to meet strategic objectives and deliver on productivity and profitability targets.
- Initiated inventory control measures to sustain stock levels.
- Participated in and contributed to meetings by sharing concerns and ideas for improvements.
- Troubleshot machine malfunctions and made adjustments to correct problems.
- Monitored and supported proper electronic shelf label signage.
- Operated hoists and heavy tools to move and attach parts.
- Operated forklifts and overhead cranes to move supplies and finished products.
Education
Early Childhood And Childcare
02.2023
Skills
- Professional Demeanor
- Safe Food Handling Practices
- Coffee Expertise
- Conflict Mediation
Timeline
Barista - Mamba Coffee
05.2023 - Current
Team Member - Myer
10.2022 - 03.2023
Sandwich Artist - Subway
09.2022 - Current
Tafe Petersham - , Early Childhood And Childcare
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