Joytika Devi Chandra
Liverpool,Australia
Overview
22
22
years of professional experience
Work History
NDIS Support Care Worker – Volunteer
Vibrant Disability Support Services
NSW, Australia
02.2024 - Current
- Provide support with Activities of Daily Living
- Manual Handling - support with mobility and transfers
- Meal preparation and feeding assistance
- Medication support
- Domestic Assistance
- Behavior and emotional support
- Documentation and reporting
- Respecting individual choice and dignity
- Developed and implemented individualized care plans to enhance clients' quality of life.
- Identified opportunities for process improvements in service delivery, enhancing efficiency and client satisfaction.
- Managed clients'' personal hygiene routines including bathing, dressing, grooming tasks alongside maintaining a respectful demeanor.
- Fostered a safe, comfortable environment for patients by maintaining clean and organized living spaces.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Supported the development of self-care skills in individuals recovering from illness or injury through guided practice programs.
- Developed strong relationships with patients'' families, keeping them informed about progress and addressing concerns as needed.
- Remained alert to problems or health issues of clients and competently responded.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Improved patients' comfort with massage and application of topical treatments.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Developed and implemented care plans for clients.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Planned and implemented community outreach and events to provide health education about cancer, self-care and preventive breast examinations.
Store Person
Eagers Automotive
Prestons, NSW, Australia
09.2023 - Current
- Ensured safe warehouse operations and inventory management
- Collaborated with team to meet daily goals
- Customer invoicing
Trainee Enrol Nurse (Placement)
Holroyd Private Hospital
Guildford, NSW, Australia
01.2026 - 01.2026
- Provide nursing care under the supervision of a Registered Nurse (RN).
- Administer medications and treatments as per care plans and scope of practice.
- Monitor and record patients’ vital signs, symptoms, and overall health status.
- Assist with wound care, catheter care, and other clinical procedures.
- Support residents’ daily activities, hygiene, and mobility needs.
- Contribute to care planning and communicate changes to the RN.
- Maintain infection control, safety, and documentation standards.
- Provide emotional support and promote residents’ well-being.
- Supported healthcare staff by preparing medical supplies and maintaining cleanliness in patient areas.
- Conducted routine checks on medical equipment, ensuring functionality and safety standards were met.
- Supported departmental tasks to increase understanding of industry processes.
- Supported organizational objectives with help from existing employees.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Performed administrative functions, answering phones and filing paperwork in support of department.
- Filled out timesheets and paperwork according to identified requirements.
- Developed strong working relationships with trainees, fostering a supportive learning environment.
- Completed comprehensive training modules to gain proficiency in industry-specific software, contributing to more efficient project execution.
- Supported quality assurance efforts by conducting routine checks, contributing to higher product standards.
- Facilitated smoother operations by maintaining clean and organized workspace.
- Improved customer satisfaction by promptly addressing inquiries and concerns, leveraging learned product knowledge.
- Collected, arranged, and input information into database system.
- Implemented infection control protocols, resulting in improved compliance and reduced hospital-acquired infections.
- Conducted comprehensive assessments to identify patient conditions, facilitating timely interventions and support services.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Performed routine wound care and dressing changes on schedule.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
- Created an efficient shift handover process which improved continuity of care between nursing shifts.
- Managed patients recovering from medical or surgical procedures.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
Trainee Enrol Nurse (Placement)
Arete Health Care
Cabramatta, NSW, Australia
01.2025 - 02.2025
- Provide basic personal care: bathing, dressing, grooming, toileting, and feeding residents.
- Assist residents with mobility and daily activities, including transfers and ambulation.
- Monitor and record vital signs, fluid intake/output, and observe changes in health.
- Support registered nurses and other healthcare staff in implementing care plans.
- Maintain a safe, clean, and comfortable environment for residents.
- Promote residents’ social and emotional well-being through companionship and engagement.
- Follow infection control, hygiene, and safety protocols.
- Assist with documentation and reporting observations to nursing staff.
- Support residents’ independence while ensuring dignity and respect.
- Supported healthcare staff by preparing medical supplies and maintaining cleanliness in patient areas.
- Conducted routine checks on medical equipment, ensuring functionality and safety standards were met.
- Led daily team briefings to discuss goals, challenges, and strategies for improved departmental performance.
- Supported departmental tasks to increase understanding of industry processes.
- Supported organizational objectives with help from existing employees.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Performed administrative functions, answering phones and filing paperwork in support of department.
- Filled out timesheets and paperwork according to identified requirements.
- Developed strong working relationships with trainees, fostering a supportive learning environment.
- Compiled and analyzed feedback from customer surveys to guide improvements in service delivery.
- Facilitated smoother operations by maintaining clean and organized workspace.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
- Conducted comprehensive assessments to identify patient conditions, facilitating timely interventions and support services.
- Performed routine wound care and dressing changes on schedule.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Investigated and resolved issues affecting hospital operations and patient care.
CSA/Teller/Team Leader/Personal Banker / Relationship Officer / Senior Relationship Officer
Westpac Banking Corporation
Nadi, Fiji
10.2006 - 06.2023
- Delivered exceptional customer service and built strong client relationships
- Managed loan submissions, documentation, settlements, and drawdowns
- Oversaw delinquent accounts and KYC responsibilities
- Handled portfolios for Small, Medium, and Corporate clients
- Conducted customer interviews and KYC checks
- Managed teller operations, ATM replenishment, and branch supervision
- Led team operations and ensured compliance with daily banking procedures
Accounts Payable Officer
Industrial and Marine Engineering Limited
Suva Fiji
04.2006 - 10.2006
- Verified invoices, processed payments, and managed petty cash
- Handled stock entries and month-end reporting
- Processed vendor invoices with attention to detail, ensuring accurate and timely payments.
- Reconciled accounts payable ledger to maintain accuracy and compliance with company policies.
- Collaborated with vendors to resolve discrepancies, enhancing supplier relationships and communication.
- Streamlined invoice processing procedures, improving overall operational efficiency and reducing processing time.
Office Clerk (Casual)
Roopesh Wholesalers and Retailers
Suva Fiji
11.2004 - 07.2005
- Managed stock control, invoicing, and import costing
- Performed daily banking and administrative duties
- Assisted customers with product inquiries and order placements.
- Processed incoming shipments and maintained accurate inventory records.
- Managed filing systems, ensuring efficient document retrieval and organization.
- Collaborated with team members to streamline office procedures and workflows.
- Prepared reports on inventory levels and sales trends for management review.
- Coordinated office supplies procurement, maintaining optimal stock levels.
- Implemented improvements to enhance data entry accuracy and efficiency.
- Responded to inquiries from callers seeking information.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
- Maintained an organized and clean office environment to boost staff productivity and overall morale.
- Reduced errors in data entry tasks by implementing a thorough proofreading system before submission.
- Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
- Handled incoming business and client requests for information.
Accounts Officer
Fijian Holdings Securities Limited (Stock Brokers)
Suva Fiji
01.2004 - 09.2004
- Administered trust and operational accounts
- Liaised with finance managers and stock brokers for monthly reports
- Analyzed financial statements and prepared reports for compliance with regulatory requirements.
- Managed daily transactions and reconciled accounts to ensure accuracy in financial reporting.
- Implemented streamlined processes for account management, enhancing operational efficiency.
- Collaborated with cross-functional teams to resolve discrepancies and improve service delivery.
- Trained junior staff on accounting principles and software applications, fostering skill development.
- Oversaw audits and ensured adherence to internal controls and policies for risk management.
- Developed strategies to enhance customer satisfaction through effective communication of account details.
- Led initiatives for process improvements that reduced turnaround time for client inquiries and requests.
- Input vendor payments and updated accounts to reflect new balances.
- Ensured timely vendor payments by managing invoice processing and expense tracking systems.
- Reduced discrepancies in financial statements through meticulous data entry and record-keeping practices.
- Enhanced financial reporting efficiency with thorough account reconciliations and analysis.
- Maintained strict confidentiality of sensitive financial information, ensuring the protection of company assets and maintaining a high level of professional integrity.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Collaborated with team members to develop new internal control measures, increasing overall financial security.
- Checked expenses against budget controls, entered figures and reconciled business accounts to address discrepancies.
- Improved financial accuracy by streamlining accounts payable and receivable processes.
- Supported month-end closing process by preparing comprehensive journal entries and adjusting balances as necessary.
Education
Diploma - Nursing
Institute of Health And Nursing Australia
Parramatta, NSW03-2026
Certificate IV - Mental Health
Australian Health And Science Institute
Blacktown, NSW07-2024
Certificate of Completion - Manual Handling
Diploma - Business Accounting
Fiji Institute of Technology
Suva Fiji03-2004
Skills
- Honesty & Integrity
- Multitasking & Flexibility
- Leadership & Decision Making
- Teamwork & People Management
- Patience & Helping Nature
- Ability to Work under Pressure
Written References Available From:
- Finau Soqo – Manager, Fijian Holdings Securities Limited
- Rakesh Kumar – Manager Finance, Fijian Holdings Ltd
- Amendra Singh – Divisional Accountant, Industrial Marine Engineering Ltd
Timeline
Trainee Enrol Nurse (Placement)
Holroyd Private Hospital
01.2026 - 01.2026
Trainee Enrol Nurse (Placement)
Arete Health Care
01.2025 - 02.2025
NDIS Support Care Worker – Volunteer
Vibrant Disability Support Services
02.2024 - Current
Store Person
Eagers Automotive
09.2023 - Current
CSA/Teller/Team Leader/Personal Banker / Relationship Officer / Senior Relationship Officer
Westpac Banking Corporation
10.2006 - 06.2023
Accounts Payable Officer
Industrial and Marine Engineering Limited
04.2006 - 10.2006
Office Clerk (Casual)
Roopesh Wholesalers and Retailers
11.2004 - 07.2005
Accounts Officer
Fijian Holdings Securities Limited (Stock Brokers)
01.2004 - 09.2004
Diploma - Nursing
Institute of Health And Nursing Australia
Certificate IV - Mental Health
Australian Health And Science Institute
Certificate of Completion - Manual Handling
Diploma - Business Accounting
Fiji Institute of Technology