Joytika (Joy) Narayan
Fortitude Valley,QLD
Summary
I am a results-driven individual who has been in the roles of an Operations and Facilities Manager with 7+ years of experience across the solar, construction, and healthcare sectors in Sydney. Most recently served as Operations Manager within the solar industry in Christchurch, overseeing day-to-day operations and driving operational efficiency. Brings a strong background in residential construction coordination, property management, and office administration, along with over four years leading facilities management for healthcare, mental health, and disability services. Recognised for strong leadership, effective project delivery, and stakeholder management, with a consistent focus on compliance, continuous improvement, and service excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Manager
Christchurch Solar
02.2025 - 01.2026
- - Setting up projects on the company software and assigning to team members
- - Liaising with customers on the paperwork requirement.
- - Job schedule
- - Undertake all equipments and gears orders
- - Ensure the jobs are running smoothly and the company software is update with the projects details
- - End of month reports
- - Invoices
- - Coordinated with other departments to ensure seamless business operations.
- - Managed inventory levels, overseeing procurement and supply chain activities.
Property Manager
JNJ Management
04.2024 - 11.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
Project Coordinator
JNJ Homes / JNJ Construction
09.2023 - 11.2024
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Created job files for each project and maintained current data in each file.
- Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Responded to requests for information on materials to inquiring parties.
- Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
- Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
- Facilitated training sessions on project management software, increasing team competency and efficiency in task management.
- Led resolution of critical project issues, mitigating risks and preventing significant delays in project milestones.
Office Support Manager
JNJ Homes
01.2019 - 12.2022
- Reduced overhead costs by negotiating with vendors for better terms and pricing on office supplies.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and conducting reference checks when needed.
- Served as a key point of contact for internal and external stakeholders, addressing their inquiries professionally and promptly.
- Increased operational efficiency by developing and implementing comprehensive filing systems for both physical and digital records.
Senior Accommodation Manager
Quality Health Care
09.2017 - 11.2018
- Achieved by completing residents reports and documentation for the approval or appeal of their plans and funding with accuracy and efficiency.
- Liaised with the resident, stakeholders and support co-ordinators on plans to improve the lifestyle of the residents.
- Successfully transferred residents from the hospital to the accommodation through effectively and actively communicating with the stakeholders and putting the plan into action.
- Documented and resolved staff issues through monthly catch up and supervisions.
- Supervised a team of up to 16 staff members.
- Approving daily timesheets and payrolls for the staff as well as liaising with the accounts team for any pay related issues.
- Collaborated with team of allied health and medical professionals on a daily basis in the care and wellbeing of residents with mental health, disability and health issues.
- Daily admin tasks included approving timesheets, payrolls, following up on resident's medical appointments/outcomes, finding appropriate professionals, getting referrals and associating them up with the residents according to their needs.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity via training the team.
- Carried out day-to-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts during staff shortage as a support worker and assisted the residents with the care and support as per their needs.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Early Childhood Educator
Wentworthville Early Learning Centre
12.2015 - 08.2017
- Maintained and fostered positive and constructive interactions with staff, families and children.
- Implemented developmentally and culturally appropriate curriculum for children, creating positive and safe classroom environments.
- Applied play-based strategies to provide diverse approaches to learning.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
In-home Educator
NSW In-home Childcare Services
11.2012 - 05.2015
- Implemented a childcare curriculum and setting in the children's home due to them not being able to attend a centre, either as a result of requiring special needs or the parents with some form of mental health concerns or disability.
- Communicated frequently with parents to provide feedback and discuss instructional strategies.
- Created and developed lesson plans to meet children's development needs.
- Modified lessons and curriculum to accommodate the children's level of developments and the needs.
Education
Bachelor of Early Childhood Education and Care -
TAFE - Western Sydney Institute
Nirimba, NSW01.2015
Skills
- Flexible and Adaptable
- Self-Motivated
- Decision-Making
- Client motivated
- Excellent communicator
- Ability to identify issues quickly and accurately
- Outstanding listener and feedback learner
- Expertise in addressing challenges and problems early
- Exceptional oral and written communication skills
Certification
- Fire Safety Warden Training - Wormald - Aug 2022 - Aug 2022
- CSP : Certified Safety Professional - Quality Health Care - Sep 2021 - Sep 2021
- PASII: Proactive Approach to Safe Incident Intervention Training - Sal Consulting - Dec 2020 - Dec 2020
- Manager Intensive Leadership Training - Sal Consulting - Sep 2020 - Sep 2020
Timeline
Operations Manager
Christchurch Solar
02.2025 - 01.2026
Property Manager
JNJ Management
04.2024 - 11.2024
Project Coordinator
JNJ Homes / JNJ Construction
09.2023 - 11.2024
Office Support Manager
JNJ Homes
01.2019 - 12.2022
Senior Accommodation Manager
Quality Health Care
09.2017 - 11.2018
Early Childhood Educator
Wentworthville Early Learning Centre
12.2015 - 08.2017
In-home Educator
NSW In-home Childcare Services
11.2012 - 05.2015
Bachelor of Early Childhood Education and Care -
TAFE - Western Sydney Institute