Jozie Ulgasan
Trinity Park,QLD
Summary
Results-driven property manager with a solid foundation in residential property management. Demonstrates exceptional organizational skills and a proactive approach to problem-solving, ensuring high levels of tenant satisfaction and property maintenance. Proven ability to build strong relationships with tenants and landlords while navigating complex regulatory and legislative requirements. Committed to implementing best practices in property management and continuously enhancing operational efficiency. Passionate about continuous learning and development within the real estate industry. Eager to contribute to a dynamic team and drive successful property management outcomes.
Overview
4
4
years of professional experience
Work History
Administration / Property Manager
Explore Property
03.2022 - Current
- Management of 130 residential units, townhouses, duplex's and houses independently across Cairns.
- Introduced and monitored effective lease renewal programs, well in advance, to maintain 99.8% occupancy rates for our agency.
- Carried out meticulous Entry & Exit Inspection Reports to ensure properties are returned in the same condition, less wear and tear.
- Recommend property improvements and/or maintenance to landlord's upon conducting regular and quarterly routine inspections.
- Process tenancy applications through 'Inspect Real Estate' ensuring affordability and suitability requirements are met.
- Proficient in Console Cloud property management program.
- Prepare tenancy agreements and effectively guide new tenants in the property handover process.
- Developed and organised a daily system to track rent payments, property maintenance, lease renewals and invoicing to monitor and ensure all areas are regularly attended to as required.
- Conduct property viewings 2-10x per week with multiple prospective clientele attendances and interactions.
- Handled tenant complaints promptly, appropriately, and affectively ensuring that all parties are satisfied.
- Stay updated on local laws, regulations and legislation related to property management and ensure compliance by attending professional development programmes.
- Awarded 'Property Manager of the Year 2024' at Explore Property Cairns and 'Property Management Star Financial Year 23/24' across the Explore Property group.
Administration Officer + Receptionist
A&R Removals
10.2021 - 02.2022
- Delivered accurate quotations to customers within specific timeframes.
- Participated in continuous improvements by generating suggestions and engaging in problem-solving activities to support teamwork.
- Developed and maintained courteous and effective working relationships leading to great feedback from head office & clients.
- Won $56,252 worth of sales within the first two months of work.
- Increased sales and scheduled survey rates.
- Quickly learnt and applied new skills into daily tasks, improving efficiency and productivity.
- Used coordination and planning skills to achieve results according to schedule.
- Professionally handled 40+ phone, emails and online enquiries per day.
Business Manager
Swell Lodge
12.2020 - 08.2021
- Liaised with customers by phone, email or in-person to provide all relevant travel details and up to date information.
- Maintained social media accounts, posting regularly on both Instagram and Facebook; expanding audiences.
- Used InDesign, Lightroom, Photoshop, Microsoft Word, Microsoft Excel and Mail-chimp to create high-quality documents, spreadsheets and emails.
- Produced Facebook advertisements reaching more than 500,000 people
- Supervised and reconciled account payments via credit & debit cards, PayPal and direct deposits.
- Handled all sensitive information with professionalism and discreteness.
- Maintained high guest satisfaction rates through active listening and prompt, clear responses.
- Liaised with suppliers to obtain quotes and organise purchases of goods
Education
High School Diploma -
Christmas Island District High-school
Christmas Island, WA10.2020
Skills
- Effective written and verbal communicator, with ability to convey information clearly and concisely
- Built rapport and lasting relationships with new and existing customers
- Meticulous and detail oriented professional with an eye for accuracy
- Quickly adaptable to challenges and changes in priority
- Report generation and detailed analysis on real estate data
- Optimising workflow efficiency, prioritising tasks and meeting deadlines without compromising quality
- Business, financial and residential administration and management
Accomplishments
- Certificate IV in Real Estate Practice
- Certificate III in Business
- CPR Training
- First Aid Certificate (2018)
- Working Safely at Heights
- Current Open Driver's License
Timeline
Administration / Property Manager
Explore Property
03.2022 - Current
Administration Officer + Receptionist
A&R Removals
10.2021 - 02.2022
Business Manager
Swell Lodge
12.2020 - 08.2021
High School Diploma -
Christmas Island District High-school
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