Jp Moran
Summary
A hardworking and enthusiastic individual with a passion for interacting with people and great customer service skills.
I have experience and knowledge in leadership and thrive working in a team; improving motivation consistently delivering high productivity and customer satisfaction that exceeds expectations.
A business-orientated mind with experience in Travel and Tourism; particularly Aviation. A positive person, who remains calm under pressure in fast-paced environments, using initiative to resolve issues quickly.
Ambitious, resilient. I always work to full potential, continually pursuing personal development.
Overview
12
12
years of professional experience
Work History
Airport Attendant
Sodexo
01.2024 - Current
- Performing Ground Handling Operations
- Leading-hand duties; Coordinating the safe and efficient turnaround of Aircraft, including load management
- Aircraft marshalling; Receipt and Dispatch
- Post/Pre-flight safety inspections, ensuring Aviation compliance
- Liaising with Flight/Cabin Crew and Airport team
- Contributing towards Airline On-time Performance
- Ground Service Equipment; placement, removal and routine serviceability checks
- Reporting of any Safety issues/incidences via internal systems
- Driving Airport vehicles; including tugs, baggage carts and GSE
- Emergency Response and Vehicle operation
- Adhering to strict Standard and Safety Operating Procedures
- Keeping up to date with training and certification
- Performing Check-In duties; issuing boarding passes, baggage tags, while exercising Safety, Security and Dangerous Goods awareness with excellent Customer Service
- Maintaining Airport safety/cleanliness standards
- Working with flexibility and initiative in a fast-paced Airport environment, ensuring its efficient Operation
Utility - Rio Tinto Mine Sites
Evolve Talent
07.2022 - 01.2024
Human Resources Administrator
TJX Australia
04.2023 - 09.2023
- Liaise with Store, District management and Associates
- Drafting, publishing and issuing of Employment contracts
- Implementation of new time and attendance management system
- Following Employment Laws and Legislation
- Careful handling and input of data into specialist systems
- Management of multiple email inboxes
Deputy Site Manager
ExpressTest Cignpost Diagnostics
12.2020 - 04.2022
- Managing a large multinational/diverse team and the operation of Gatwick Airport’s largest Covid-19 testing site
- Dealing effectively with the wide variety of issues related to travel in the fast-changing and unpredictable current climate
- Extensive use of intricate internal systems including Salesforce
- Held pre-operational/customer service brief to ensure safe and efficient clinical operation, maximise customer experience, developing concise action plan: Working toward/achieving proven outstanding customer service
- Performing Covid-19 Rapid Antigen and PCR tests
- Offering customer support and information; maximizing customer comfort and satisfaction
- Safe and effective scene hygiene and safety
- Correct PPE donning/doffing
- Following and enforcing Company Standard/Safety Operating Procedures and Gov.uk pandemic protocols
- Trained in all aspects of admin, including biohazardous sample management, handling, labelling and storage
Cabin Crew
Virgin Atlantic
01.2019 - 08.2020
- Attend pre-flight operations/customer service brief to maximise customer experience, developing concise action plan: Working toward/achieving proven outstanding customer reviews in ‘Voice of Customer’ feedback
- Delivering Award-Winning personalised and professional service, offering advice/guidance, recognising/anticipating individual customer needs, while being a brand ambassador and building rapport
- Interacting in an empathetic, friendly manner in a face to face environment; answering queries and dealing confidently with complaints, challenging situations often to time constraints
- Going the ‘extra mile’ each time
- Liaise with Airport Authorities, Police, HM Customs & Excise and Boarder Force Agencies
- Completing Administration, extensive use of internal systems
- Catering and stock control/management
- Dealing with personal customer information/data legally and accordingly
- Working/liaising as part of a Multinational team and working independently
- Reporting to managers
- Carrying out Safety Checks, Safety Equipment Checks and Standard Operating Procedures to the highest of standards, acting in an EASA compliant position of responsibility regarding Safety and Security
- Vigilance, situationally aware
- Deal with Security, Emergency events
- Protecting customers and crew well-being
- Administering First Aid, executing comprehensive training including deploying medical equipment: Defibrillator, i-Gel airway management, Epi-pen etc
- With a cool, calm, collected approach
- Delivering operational information/sensitive personal news; professionally, confidently, with empathy and tact
- Proven Sales record, using sales skills/techniques, including unique selling points; generating large revenue
- Processing card/cash transactions, cash handling, taking safe drops and balancing receipts with EPOS
- Ensured professional demeanour working alongside VIP, Politicians and Celebrity clientele
- Keeping up to date with promotions and offers
- Working towards service and sales related goals and targets
- Food and beverage preparation and service, following food hygiene standards and responsible service of alcohol
- Keeping my place of work clean and tidy, organisation, foreplaning, and comprehensive team handovers
Cabin Crew
Norwegian
09.2017 - 01.2019
Cabin Crew/Crew Recruitment
EasyJet
03.2013 - 09.2017
Education
BSc (Hons) - Geography
Queen's University
Belfast, N.I.07-2011
3 A-Levels - Business Studies, Geography, Technology
Rainey Endowed Grammar School
Magherafelt, N.I.08-2008
10 GCSEs - A – C : Including; Maths, English, Business Studies
Rainey Endowed Grammar School
Magherafelt, N.I.08-2006
Accomplishments
- Australian Work Visa - Right to Live and Work
- Cabin Crew Aviation Wings and CAA/IAA Attestation
- Valid Passport and EASA Aero-Medical Assessment
- United States Work Tourism Travel Visa (C1/D B1/B2)
- Full clean Driving Licence
- CRS Criminal Record Clearance
- Valid Police check
Additional Information
I have had the opportunity to travel through employment and education. I love to learn, experience culture and stay fit and healthy. I have taken part in charity/voluntary work. I am willing to ascertain any additional training courses to gain any required skills or qualifications which I may have yet to achieve in order to fulfil the position.
Trainingcoursesskills
- Advanced Level Leadership and Management
- Senior First Aid including CPR, Defibrillator
- Customer Service
- Data Protection
- Manual Handling
- Conflict Management
- IT packages: Microsoft Office/SharePoint, Salesforce, DocuSign
- Mental Health Awareness
- Food Hygiene
- RSA
- Cultural/Religious Awareness
- Diversity Awareness
- Aeronautical Radio Operator (AROC)
- Dangerous Goods and DAMP Awareness
- Fire Warden and Fire Extinguisher; Emergency Planning Response and Control
I am willing to ascertain any additional training courses to gain any required skills or qualifications which I may have yet to achieve in order to fulfil the position.
Timeline
Airport Attendant
Sodexo
01.2024 - Current
Human Resources Administrator
TJX Australia
04.2023 - 09.2023
Utility - Rio Tinto Mine Sites
Evolve Talent
07.2022 - 01.2024
Deputy Site Manager
ExpressTest Cignpost Diagnostics
12.2020 - 04.2022
Cabin Crew
Virgin Atlantic
01.2019 - 08.2020
Cabin Crew
Norwegian
09.2017 - 01.2019
Cabin Crew/Crew Recruitment
EasyJet
03.2013 - 09.2017
BSc (Hons) - Geography
Queen's University
3 A-Levels - Business Studies, Geography, Technology
Rainey Endowed Grammar School
10 GCSEs - A – C : Including; Maths, English, Business Studies
Rainey Endowed Grammar School
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