Jae Ok (Rachel) Kim
Auburn,NSW
Summary
Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.
Overview
7
7
years of professional experience
Work History
Lead Barista
The Butter Shack
01.2020 - 10.2020
- Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
- Streamlined workflow for barista team members by implementing effective task delegation.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Collaborated with the management team to develop innovative beverage recipes, increasing sales and customer satisfaction.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Monitored customer feedback to improve barista performance and customer service.
- Helped management keep adequate supply on hand by notifying of shortages.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Sales Representative
Eden Contactlens
06.2013 - 06.2018
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Education
Bachelor of Arts - Design Computing
University of Sydney
Sydney, NSW05.2005
Skills
- Menu Memorization
- Health Codes Compliance
- POS Systems
- Food Service
- Barista Training
- Order Taking
- Inventory Management
- Guest Service
- Safe Food Handling
- Cash handling
- POS system operation
- Cleanliness standards
- Customer service
- Quality control
- Attention to Detail
- Backroom Stocking
- Retail Operations
- Front of House Operations
- Relationship Building
- Active Listening
- Cleaning and Sanitizing
Languages
Korean
Native or Bilingual
Software
Computer skills
POS software
Timeline
Lead Barista
The Butter Shack
01.2020 - 10.2020
Sales Representative
Eden Contactlens
06.2013 - 06.2018
Bachelor of Arts - Design Computing
University of Sydney
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