James Russo

Since June, I have been immersed in full-time studies in computer programming, gaining a solid foundation in problem-solving and analytical thinking. Prior to this, I traveled through South America from February to June 2025, where I discovered a deep passion for helping others while engaging with diverse communities. This transformative journey heightened my social awareness and solidified my desire to make a positive impact. While I plan to complete my programming course, I am eager to pivot my career towards Psychology or Social Work to fulfill my strong commitment to supporting people in need. This motivation has inspired me to apply to Lifeline as a Telephone Crisis Supporter, where I hope to combine my technical and interpersonal skills to assist individuals during challenging times.

• Identified and capitalised on new business opportunities within small to medium-sized businesses (20–300 employees).
• Conducted multiple daily product demonstrations for key decision-makers, including Executives, Business Owners, and Board Members, using the MEDDPICC sales methodology.
• Managed the full sales cycle from initial outbound prospecting to post-sale implementation and onboarding.
• Negotiated pricing, contract terms, and service agreements to align with customer needs and business objectives.
• Collaborated with internal sales teams to exceed shared quarterly and annual targets; regularly surpassed individual sales quotas.
• Cultivated ongoing relationships with clients and stakeholders to drive customer retention and sustainable business growth.
• Achieved and exceeded company-defined sales goals through strategic planning and effective execution.

• Company Overview: Deputy is an all-in-one cloud based SaaS solution that simplifies employee scheduling, timesheets, tasking, and communication.
• Q1: 111.34% Q2: 119.39 Q3: Currently at 50.91%
• TOP SDR for SMB in APAC, AMER and EMEA.
• Stepped in as Business Development Representative for MME while my colleague was on leave.
• Mentored new teammates; call coaching, establishing best practices, and auditing existing process to ensure success.
• Built out sales pipelines through outbound prospecting; consistently meet daily call and email metrics.
• Experienced building rapport with all levels of the business and establishing a place of authority and expertise.
• Working closely with the Partner Manager and partners to qualify leads and nurture partner relationships by cross selling and referring prospects.

• Company Overview: Royal Exchange Hotel on Marrickville Road is a friendly venue with a bistro and bar facilities open all day.
• Managed the operation of the bar.
• Resolved escalated customer complaints to maximise satisfaction and loyalty.
• Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
• Developed and implemented bartender training programs, policies and procedures.
• Interviewed, hired and trained staff to improve customer retention and bolster profits.
• Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 65% improvement over prior onboarding process.

• Company Overview: Brisbane Motorway Services provides 24/7 dedicated Traffic Incident Management Services and Road Asset Maintenance Services.
• Responded quickly to traffic incidents to promote best possible health and safety outcomes.
• Was the youngest IRO nation wide.
• Administered CPR and other life-saving first aid techniques on patients involved in car accidents.
• Provided safety, security and transportation in accordance with policies, procedures and regulations.
• Consulted with supervisors and dispatch personnel to assess situations, determine appropriate solutions and make decisions.
• Adhered to strict protocols and procedures to maintain the safety of the public on Brisbane motorways.

• Company Overview: Multinational telecommunications company.
• Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
• Greets and receives customers in a welcoming manner.
• Provided outstanding customer service.
• Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards.
• Assists with inventory, including receiving and stocking merchandise.

• Company Overview: The Australian Defence Force is the military organisation responsible for the defence of the Commonwealth of Australia and its national interests.
• Maintained a NV1 security clearance.
• Coordinated detailed operations with armour, artillery and air support units.
• Used high-tech military equipment to identify, locate and communicate threats to the Army’s armed forces.
• Controlled and engaged enemy targets with Australian and Coalition joint fire assets.
• Provided indirect fire support from artillery and mortars, close air support from attack helicopters or ground attack aircraft, or naval surface fire ships.
• Received world class military training.
• Worked in partnership with ground forces or at observation posts, liaised with fellow Artillery Operators, Pilots and Infantry Soldiers to engage assets—on land, air or sea.
• Deployed on multiple ops/exercises.