Juan Baldizon
Food And Beverage Server
Parkville,VIC
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Extensive knowledge of spirits and basic knowledge of wine, beer, and sakés. Friendly, open and committed to building customer base by providing positive service experience.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Team Leader
KH Corporate Management Pty
01.2024 - Current
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Evaluated customer needs and feedback to drive product and service improvements.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Collected, arranged, and input information into database system.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Held weekly team meetings to inform team members on company news and updates.
Bartender
KH Corporate Management PTY
03.2023 - Current
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Assisted with inventorying beverage stock and bar supplies.
- Served high customer volumes during special events, nights, and weekends.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
Waitstaff
KH Corporate Management Pty
09.2022 - Current
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Welcomed and greeted guests before presenting special menu items to clients.
- Maximized sales opportunities by upselling premium menu items while balancing the need for quick table turnovers.
- Spearheaded special events planning, driving increased revenue through private parties and corporate functions.
- Liaised between servers and upper management to address issues and manage challenges.
- Trained servers on order management, food service quality and how to build rapport with guests.
Education
BBA - Business Management
Swinburne University of Technology
Hawthorn, VIC 07.2022 - Current
Skills
Time management abilities
undefinedCertification
Responsible Service of Alcohol
Timeline
Team Leader
KH Corporate Management Pty
01.2024 - Current
Bartender
KH Corporate Management PTY
03.2023 - Current
Responsible Service of Alcohol
10-2022
Waitstaff
KH Corporate Management Pty
09.2022 - Current
BBA - Business Management
Swinburne University of Technology
07.2022 - Current
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