Juan Bermudez
North Melbourne,VIC
Summary
Dedicated and customer-focused professional with a proven track record in the hospitality industry. I bring extensive experience in delivering exceptional service in various roles, ensuring a positive and memorable customer experience. My strong work ethic, attention to detail, and effective communication skills have contributed to the success of the teams I've been a part of.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Houseeping Supervisor
Paracas Inn
05.2022 - 12.2023
- Supervised and directed housekeeping staff to ensure cleanliness and orderliness.
- Assigned tasks and managed work schedules efficiently.
- Conducted regular inspections to maintain quality standards.
- Trained new employees on cleaning procedures and safety protocols.
Crew Member
McDonald's
01.2022 - 04.2022
- Performed various tasks, including order taking, food preparation, and maintaining cleanliness.
- Demonstrated excellent customer service skills, contributing to a positive dining experience.
Food and Beverage Attendant
Kalahari Resorts And Conventions
12.2021 - 03.2022
- Assisted in the smooth functioning of the restaurant by supporting servers and maintaining cleanliness.
- Ensured a seamless dining experience for guests, addressing their needs promptly.
Warehouse Assistant
APC Corporación S.A.
04.2020 - 11.2021
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Coordinated with supply chain partners ensuring seamless flow of goods from warehouse to customers.
- Enhanced warehouse efficiency by streamlining inventory management processes and implementing organizational systems.
Retail Stock Associate
Metro Perú
04.2019 - 11.2019
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Greeted store customers and discussed needs.
- Managed high-volume restocking tasks during peak periods to ensure adequate product availability on the sales floor.
- Ensured proper pricing, tagging, and signage for all products to maintain compliance with company guidelines.
Houseperson
By The Sea Resorts
01.2019 - 03.2019
- Restocked room supplies such as facial tissues for personal touch with every job.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Boosted efficiency within the housekeeping department through cross-training in various roles as necessary.
- Gathered linen supplies and organized linen closets for prompt room restocking.
Food and Beverage Attendant
Texas Roadhouse
12.2018 - 03.2019
- Provided excellent wait service to ensure satisfaction.
- Took customer orders and delivered food and beverages.
- Made menu recommendations, answered questions, and shared additional information with restaurant guests.
Food and Beverage Attendant
IHOP
12.2018 - 01.2019
- Delivered exceptional wait service to ensure customer satisfaction.
- Managed customer orders, promptly delivering food and beverages.
- Offered menu recommendations, addressed inquiries, and provided additional information to enhance the dining experience for restaurant guests.
Houseperson
Great Wolf Lodge Resort
12.2017 - 03.2018
- Replenished room amenities like facial tissues to add a personal touch to each service.
- Managed daily disposal of trash and recyclables to prevent waste accumulation
- Collected linen supplies and maintained orderly linen closets to ensure prompt room restocking.
Education
Master of Science - Software Engineering
Universidad De Los Andes
Bogotá, Colombia12.2024
Bachelor of Arts - Sociology
Pontificia Universidad Católica Del Perú
Lima, Perú07.2023
Skills
- Customer Service
- Hospitality
- Team Leadership
- Team Work
- Microsoft Office
- Problem Solving
Certification
- Construction induction training (White card)
- RSA - Responsible Service of Alcohol training
Languages
Spanish
Native or Bilingual
English
Full Professional
References
Available upon request
Timeline
Houseeping Supervisor
Paracas Inn
05.2022 - 12.2023
Crew Member
McDonald's
01.2022 - 04.2022
Food and Beverage Attendant
Kalahari Resorts And Conventions
12.2021 - 03.2022
Warehouse Assistant
APC Corporación S.A.
04.2020 - 11.2021
Retail Stock Associate
Metro Perú
04.2019 - 11.2019
Houseperson
By The Sea Resorts
01.2019 - 03.2019
Food and Beverage Attendant
Texas Roadhouse
12.2018 - 03.2019
Food and Beverage Attendant
IHOP
12.2018 - 01.2019
Houseperson
Great Wolf Lodge Resort
12.2017 - 03.2018
Master of Science - Software Engineering
Universidad De Los Andes
Bachelor of Arts - Sociology
Pontificia Universidad Católica Del Perú
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