Juan Diego Calderon
Sydney,Australia
Summary
Dedicated hospitality professional adept in front-of-house service, logistics support, and catering. Proven ability to enhance guest experiences through high-quality service, effective upselling, and meticulous attention to detail. Currently pursuing formal studies in Business and Program Management to further enhance operational expertise.
Overview
2
2
Languages
1
1
Certification
4
4
years of professional experience
Work History
Wine waiter/Assistant Sommelier
Seagrass The meat and wine co safari
Circular quay, NSW
06.2026 - Current
- Greeted guests with polished service at The Meat and Wine Co steakhouse dining room.
- Presented wine lists and recommended pairings for premium meat and wine selections.
- Took accurate food and beverage orders using restaurant POS system.
- Served cocktails and beverages to guests in bar and lounge settings.
- Presented drink menus and described specialty cocktails to patrons.
- Ensured all glassware was clean prior to use by washing glasses by hand or using a dishwasher machine.
- Prepared both alcoholic and non-alcoholic beverages for patrons.
- Took beverage orders and relayed requests to bartenders.
Waiter FOH
Seagrass / Meat & Wine Co
Barangaroo, Australia
06.2023 - 05.2026
- Delivered high-quality customer service in a premium dining environment.
- Anticipated guest needs to enhance service flow and maximize table turnover.
- Provided menu recommendations and upselling opportunities to enhance guest experience.
- Coordinated with kitchen staff to reduce service errors and improve guest satisfaction.
- Managed special dietary requests with professionalism and attention to detail.
- Processed payments and maintained accurate billing procedures.
- Maintained cleanliness and presentation standards across FOH operations.
Barista / All Rounder
Gusto Catering and Events
Botany, Australia
04.2025 - 11.2025
- Crafted high-quality coffee beverages that enhanced customer experience.
- Ensured smooth event operations through effective teamwork and attentive customer service.
- Coordinated catering setup and event preparation for seamless service delivery.
- Maintained stock levels and coordinated supply deliveries.
Food Runner
The Little Snail Restaurant
Pyrmont, Australia
03.2023 - 08.2023
- Coordinated food delivery between kitchen and dining areas to ensure timely service.
- Maintained communication between kitchen staff and waitstaff, enhancing service accuracy and guest experience.
- Facilitated efficient table turnover during busy services, contributing to increased guest satisfaction.
Waiter
Hotel Quinta Maria
Santa Cruz, Chile
09.2022 - 02.2023
- Facilitated dining service and hospitality support for guests, enhancing their overall experience.
- Cultivated professional customer interactions to ensure positive guest experiences.
- Coordinated daily hotel and restaurant operations during peak tourism periods to optimize service delivery.
- Provided front-of-house service in a family-owned hotel environment.
Logistics Support Service
Beroots
Santiago, Chile
04.2022 - 08.2022
- Ensured efficiency and accuracy in logistics processes.
- Assembled and prepared customer orders for timely dispatch.
- Managed inventory and maintained workplace organization.
- Supported customers in-store while assisting warehouse operations.
Education
Diploma of Hospitality Management - Hospitality And Tourism Management
Tafe Nsw
Sydney Ultimo, 2000 06.2026 - 09.2026
Diploma of Program Management -
ABM Further Education
Australia12-2025
Diploma of Business -
ABM Further Education
Australia12-2024
High School Diploma -
San Miguel Arcangel
Santiago, Chile12-2021
Skills
- Customer Service
- Front-of-House Operations
- Hospitality Service
- POS Systems
- Cash Handling
- Upselling
- Conflict Resolution
- Multitasking
- Team Collaboration
- Menu Knowledge
- Inventory Management
- Project management
- Team collaboration
- Customer service
- Memory retention
- Guest relations
Personal Information
Nationality: Chilean
Driver License
Full
Languages
- Spanish, Native
- English, Advanced
Languages
Spanish
Native/ Bilingual
English
Full Professional
Certification
- IELTS 7.5
- Wset level 2
Timeline
Wine waiter/Assistant Sommelier
Seagrass The meat and wine co safari
06.2026 - Current
Diploma of Hospitality Management - Hospitality And Tourism Management
Tafe Nsw
06.2026 - 09.2026
Barista / All Rounder
Gusto Catering and Events
04.2025 - 11.2025
Waiter FOH
Seagrass / Meat & Wine Co
06.2023 - 05.2026
Food Runner
The Little Snail Restaurant
03.2023 - 08.2023
Waiter
Hotel Quinta Maria
09.2022 - 02.2023
Logistics Support Service
Beroots
04.2022 - 08.2022
Diploma of Program Management -
ABM Further Education
Diploma of Business -
ABM Further Education
High School Diploma -
San Miguel Arcangel