Juan Gouws
Brisbane,QLD
Summary
Experienced Scrum Master and Senior Product Owner adept at driving high-performance teams using Agile methodologies. Skilled in team psychology and gamification to foster collaboration, resilience, and motivation. Passionate about leveraging these strategies for innovative and successful project delivery.
Overview
11
11
years of professional experience
Work History
Scrum Master/Senior Product Owner
Auto & General Insurance
06.2022 - Current
- Senior Leader in charge of confidential Project 'Omega' to go-live mid April 2024. Creation of Partner Car and Home Insurance products. Assessed GDP $100,000,00 with over 250,000 customers.
- Leveraged principles of team psychology to foster collaboration, trust, and motivation within the Agile development team, enhancing overall productivity and morale.
- Integrated gamification elements into project workflows to increase team engagement and motivation, resulting in improved performance and successful project outcomes.
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Led cross-functional teams to successfully complete IT projects.
Agile Product Owner
Auto & General Insurance
01.2022 - 06.2022
- Led the 'Qantas Car and Home Insurance Funnel Transition Project' as the Product Owner, overseeing the alignment of stakeholder requirements with development team deliverables. Currently 100,000 active policies.
- Defined and prioritised features for the insurance funnel transition, ensuring alignment with Qantas's strategic goals and customer needs.
- Collaborated closely with stakeholders to gather requirements and provide vision and direction to the Agile development team throughout the project lifecycle.
- Worked closely with UX/UI designers to create intuitive interfaces that met end-user needs while adhering to established design principles.
- Qantas Car Insurance: https://car.insurance.qantas.com/car/duty-of-disclosure?
- Qantas Home Insurance: https://home.insurance.qantas.com/home/?brand=EXQL#!/duty-of-disclosure
Business Analyst
Auto & General Insurance
07.2021 - 01.2022
- Sole Business Analyst on the 'Budget Direct Travel Insurance Relaunch' project.
- Collaborated with internal and external stakeholders to define project objectives and criteria.
- Generated business intelligence reports to inform strategic decision-making.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Interacted with external customers to understand business needs and translate into requirements and project scope.
- Budget Insurance Travel Insurance: https://travel.budgetdirect.com.au/?LinkId=12637
Athlete Wellness and Education Manager
St Peters Lutheran College
01.2017 - 06.2021
- Develop and implement sport educational programs for athletes to navigate sport and academic life, provide one-on-one educational and vocational opportunities for individuals, and build partnerships with universities to improve higher education opportunities
- Liaising with local sports councils, regional committees and national governing bodies to establish best practice and liaise with sponsors to support securing future funding
- Build infrastructure to support program operations including custom management software applications and web-based applications
- Developed relationships with stakeholders and community leaders to gain access to potential talent amongst impoverished youths
- Approached to become a consultant for this organisation based on past performance, extensive networks in the sporting industry, and expertise in sports education
- Build a stigma-free environment within a sporting culture to improve mental health outcomes and burn-out for professional athletes.
Business Analyst
Reformabit
08.2015 - 01.2020
- Multiple Contract Engagements
- Develop process models to visually support an understanding of processes, with associated documented business process rules, controls and procedures to support the processes
- User-Story Mapping
- Data modelling and mapping
- Responsible for budget preparation and spend reporting, consulting on organisation budgeting process
- Developed stakeholder network; resulting training programme delivered additional revenue to the organisation through improved customer data analysis
- Developed and delivered virtual and classroom training
- Develop bespoke courses for professional athletes on financial planning, wellness, and more, including undertaking independent research and designing course structures and assessments.
High Performance Academy Team Psychology Intern
Real Madrid Football CF
11.2016 - 12.2016
- Identified concerns, research methodologies and optimal experimental designs to collect desired information.
- Enhanced player understanding of psychological concepts by conducting comprehensive assessments and presenting findings in an accessible manner.
- Facilitated group sessions on various topics, facilitating interpersonal connections among participants and promoting skill-building opportunities.
Personnel Development Officer
Otago Rugby Football Union
06.2016 - 11.2016
- Working with High Performance Professional Rugby Team
- Conducted individual and group sessions to enhance players' mental resilience, confidence, and focus, thereby contributing to improved performance on the field.
- Implemented team-building exercises and communication workshops to strengthen bonds among players, fostering a cohesive and supportive team environment.
- Utilised psychological techniques to help players manage pressure, setbacks, and conflicts effectively, promoting a positive team culture and resilience in challenging situations.
Product Manager
Financial Administrators of Australia
06.2013 - 01.2015
- Support business competitiveness while identifying new opportunities through data analysis for the business to move forward
- Improved product functionality with innovative design solutions, resulting in increased sales conversions.
- Managed requirements gathering and verification, cost/benefit analysis, assisted translation into technical products/features, coordinated and documented acceptance and regression testing
- Developed business metrics to deliver a consistent measure of process effectiveness, contributing technical expertise and hands on delivery when required
- Effectively manage an increasing budget, applying financial literacy and governance skills to ensure transparent, compliant, and value-for-money expenditure of funds in line with organisational goals
- Build infrastructure to support program operations including custom management software applications and web-based applications.
Education
MBA -
Torrens University
01.2019
Graduate Diploma (Psychology for High Performance Sports) -
Barcelona Centre for Sports Innovation
01.2019
Agile Project Management Certificate -
Charles Sturt University
01.2021
Bachelor of Business (Finance) -
Kaplan Business School
01.2012
Skills
- Team Leadership
- Transparent Communication
- Relationship Building
- Project Team Coordination
- Agile Best Practices
- Retrospective Analysis
- Software Development Lifecycle
- Agile Coaching
- Idea Development and Brainstorming
- Stakeholder Management
Professional Development
- Governance and Board Development Course, 2021
- ICAgile - Certified Professional - Product Management
- Australian Institute of Sport - High Performance Decision Making
- Scrum.org - Professional Scrum Master (PSM1)
Board Memberships
Advisory Board Member, Western Districts Rugby Club, Brisbane, 01/2019, 08/2021
References
- Pierre Pienaar, Director, Reformabit, 0408159480
- Brent Cattle, Agile Product Owner, Auto & General, 0407149820
Timeline
Scrum Master/Senior Product Owner
Auto & General Insurance
06.2022 - Current
Agile Product Owner
Auto & General Insurance
01.2022 - 06.2022
Business Analyst
Auto & General Insurance
07.2021 - 01.2022
Athlete Wellness and Education Manager
St Peters Lutheran College
01.2017 - 06.2021
High Performance Academy Team Psychology Intern
Real Madrid Football CF
11.2016 - 12.2016
Personnel Development Officer
Otago Rugby Football Union
06.2016 - 11.2016
Business Analyst
Reformabit
08.2015 - 01.2020
Product Manager
Financial Administrators of Australia
06.2013 - 01.2015
MBA -
Torrens University
Graduate Diploma (Psychology for High Performance Sports) -
Barcelona Centre for Sports Innovation
Agile Project Management Certificate -
Charles Sturt University
Bachelor of Business (Finance) -
Kaplan Business School
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