Juan Ignacio Cicoria
Lorne,VIC
Summary
Results-driven professional with extensive experience in telecommunications and hospitality. Known for effective communication, conflict resolution, and prioritizing tasks to manage high-pressure situations. Committed to improving team performance and customer satisfaction. Results-driven professional with extensive experience in telecommunications and hospitality. Skilled in conflict resolution, front desk operations, and team management. Committed to delivering exceptional service and enhancing operational efficiency.
Overview
20
20
years of professional experience
Work History
Telecommunications Technician
Krack Solutions
Sydney, Australia
10.2017 - Current
- Executed fibre optic splicing and performed troubleshooting on telecommunications systems.
- Managed installation and maintenance of telecommunications equipment across multiple sites.
- Worked in Microsoft project in one of the biggest data centre in the world.
- Trained staff on effective usage of telecommunications tools and systems.
- Provided technical assistance during emergencies involving telecommunications equipment.
- Installed cabling infrastructure, including copper and fibre optic cables.
- Administered warehouse stock control and ordering processes.
- Conducted fault finding to identify issues in telecommunications services.
Food and Beverage Manager
Free Spirit Resort
Darwin, Australia
06.2016 - 08.2017
- Staff Management, Admin duties, stock control and ordering, complains and requests attendance.
- Managed daily operations of food and beverage departments at a premier resort.
- Coordinated staff schedules to maintain optimal service levels during peak hours.
- Trained and mentored staff on customer service and product knowledge standards.
- Established vendor relationships to secure high-quality food and beverage supplies.
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Negotiated contracts with suppliers in order to secure discounts on bulk orders of food items or beverages.
- Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.
- Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.
- Monitored employee performance by providing constructive feedback as needed during shift changes or at end of shift reviews.
Restaurant Manager
The Gonis´s Schnitzelria
Sydney, Australia
03.2014 - 05.2016
- Managed staff to ensure efficient operations and high productivity.
Oversaw timesheet scheduling to maintain accurate payroll records.
Controlled stock levels and initiated ordering processes to meet demand.
Addressed complaints and requests related to attendance management duties.
Concierge
Blue Sydney, Taj
Sydney, Australia
05.2012 - 01.2014
- Welcomed guests and provided information about hotel amenities and services.
- Coordinated transportation arrangements for guests to local attractions and airports.
- Assisted guests with check-in and check-out procedures to ensure smooth transitions.
- Managed special requests, such as dining reservations and event bookings, for guests.
- Collaborated with housekeeping to ensure timely room availability for incoming guests.
- Responded promptly to guest inquiries, addressing concerns with professionalism and care.
Concierge
Akumal Beach Resort
Akumal, Mexico
08.2011 - 05.2012
- Complains and requests - attendance.
- Welcomed guests and provided information about resort amenities and services.
- Coordinated transportation arrangements for guests to local attractions and airports.
- Assisted guests with check-in and check-out procedures to ensure smooth transitions.
- Managed special requests, such as dining reservations and event bookings, for guests.
- Collaborated with housekeeping to ensure timely room availability for incoming guests.
Room Division Supervisor
Faena Hotel 5*
, Argentina
02.2009 - 06.2011
- Facilitated guest check-in and check-out processes to enhance operational efficiency.
- Trained new employees on hotel standards and operational procedures to ensure compliance.
- Conducted regular facility inspections, maintaining high cleanliness standards throughout.
- Collaborated with various departments to optimize processes and improve communication.
- Assisted in inventory management and supply ordering for hotel services, ensuring availability.
- Resolved customer service complaints promptly, fostering positive relationships with guests.
- Monitored team performance, delivering feedback and guidance to uphold quality standards.
Kitchen, Bar
Chapman Tripp
Auckland, New Zealand
05.2008 - 12.2008
- Food and beverage preparation.
- Guest attendance.
- Function rooms set up.
Front Desk Receptionist
Emperador Hotel 5*
Buenos Aires, Argentina
12.2006 - 09.2007
- Greeted guests warmly upon arrival to create a positive first impression.
- Managed phone calls and inquiries efficiently to ensure smooth communication.
- Provided information about hotel services and local attractions to enhance guest satisfaction.
- Handled guest complaints with empathy and professionalism to resolve issues effectively.
Receptionist
Riviera Hotel 4* Sup.
Rosario, Argentina
04.2006 - 12.2006
- Guests check in/out. Cashier functions. Complains and requests attendance.
Education
Certificate III - Telecommunications
JB Hunter
Sydney, NSW10-2021
Bachelor Degree - Hotel Management
UNQ (Universidad Nacional De Quilmes)
Quilmes, Argentina01.2007
Turism and Hospitality Degree -
UAI (Universidad Abierta Interamericana)
Rosario, Sta. Fé, Argentina12.2006
Economic Sciences -
Universidad del Noroeste
Junín, Bs. As, Argentina12.2003
Secondary School -
San Ignacio Marianista School
Junín, Bs. As, Argentina12.2002
Skills
- Guest relations
- Front desk operations
- Reservation management
- Problem solving
- Effective communication
- Conflict resolution
- Cash handling
- Conflict management
- Work prioritization
Personal Information
Date of Birth: 12/19/84
References
- Andrew Jones, Chief Concierge, Taj Blue Sydney, +61 2 9331 9000
- Ariel Barrionuevo, General Manager, Faena Hotel + Universe, +54 11 4010-9000
- Wendy Dominguez, Human Resources Manager, Akumal Beach Resort, (52 984) 875 7500
- Emilio Zaratiegui, Front Desk Manager, Emperador Hotel, ezaratiegui@emperador.com.ar, (54 11) 4131-4000
- Fernando Santandrea, Director, Urquiza Apart Hotel, (54 341) 449-4900
Passports
- Australia
- Italy
- Argentina
Summary Of Qualifications
- Bachelor Degree in Hotel Management, UNQ (Universidad Nacional de Quilmes), 2007
- Turism and Hospitality Degree, UAI (Universidad Abierta Interamericana), 2006
- Economic Sciences, Universidad del Noroeste, 2003
- Secondary School, San Ignacio Marianista School, 2002
- 1st School year, Bicultural School ABC, 2001
Languages
Spanish
Full Professional
Accomplishments
Employee of the year, Krack Solutions. Sydney, 2025
References
References available upon request.
Timeline
Telecommunications Technician
Krack Solutions
10.2017 - Current
Food and Beverage Manager
Free Spirit Resort
06.2016 - 08.2017
Restaurant Manager
The Gonis´s Schnitzelria
03.2014 - 05.2016
Concierge
Blue Sydney, Taj
05.2012 - 01.2014
Concierge
Akumal Beach Resort
08.2011 - 05.2012
Room Division Supervisor
Faena Hotel 5*
02.2009 - 06.2011
Kitchen, Bar
Chapman Tripp
05.2008 - 12.2008
Front Desk Receptionist
Emperador Hotel 5*
12.2006 - 09.2007
Receptionist
Riviera Hotel 4* Sup.
04.2006 - 12.2006
Certificate III - Telecommunications
JB Hunter
Bachelor Degree - Hotel Management
UNQ (Universidad Nacional De Quilmes)
Turism and Hospitality Degree -
UAI (Universidad Abierta Interamericana)
Economic Sciences -
Universidad del Noroeste
Secondary School -
San Ignacio Marianista School