Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Juan Lopez

Stanmore,NSW

Summary

Dependable front of house team member providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

2
2
years of professional experience
4
4
years of post-secondary education

Work History

Front of House Team Member

Fonda Mexican
09.2022 - Current
  • Enhance customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Handle customer complaints professionally and efficiently, restoring guest satisfaction and resulting in increased repeat business.
  • Exhibit strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
  • Assist in training new team members, ensuring they were quickly able to provide excellent service to guests.
  • Assist in boosting restaurant sales by upselling menu items and promoting daily specials to guests.

Food and Beverage Server

QT Sydney
07.2024 - Current
  • Provide courteous, friendly service while multitasking in fast-paced environment.
  • Greet guests warmly to foster welcoming environment.
  • Maintain a clean and organized dining area for an enjoyable guest experience.
  • Remain focused, calm and professional during peak rush hours.
  • Check on guests throughout meal to attend to needs and provide great service.
  • Manage high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
  • Share knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Print dining checks with total due, collected payment and offered receipts to complete transactions.
  • Process orders and sent to kitchen employees for preparation.

Waiter

Troys
10.2022 - 12.2022
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.

Education

Certificate III - Carpentry

Macallan College
Parramatta NSW
09.2023 - 05.2025

Upper Intermediate Level - General English

International House Sydney
Sydney NSW
10.2022 - 08.2024

Skills

Food handling safety

Strong multitasking

Customer service

Food running

Payment processing

Reservation handling

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Food and Beverage Server

QT Sydney
07.2024 - Current

Certificate III - Carpentry

Macallan College
09.2023 - 05.2025

Waiter

Troys
10.2022 - 12.2022

Upper Intermediate Level - General English

International House Sydney
10.2022 - 08.2024

Front of House Team Member

Fonda Mexican
09.2022 - Current

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Juan Lopez