Juan M
Albert Park,VIC
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Manager
Adriatic Furniture Imports
Moorabbin, VIC
06.2023 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Sales Consultant
Adriatic Furniture Imports
Moorabbin, VIC
09.2021 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Front Desk Receptionist
Salvo Real Estate Property Group
Southbank, VIC
04.2020 - 09.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed all tasks in compliance with company policies and procedures.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Brand Ambassador
XPO Brands
Melbourne, VIC
08.2019 - 02.2021
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Communicated product information with confidence and educated consumers about company.
Education
Certificate IV - Agents Representative Certificate
Entry Education
Melbourne, VIC12-2024
Certificate IV - Interior Decoration
Holmesglen Institute
Southbank, VICMBA - Business Administration And Management
IHS
Melbourne, VICSkills
- POS Systems
- Payroll Management
- Operations Management
- Sales Expertise
- Staff Management
- Team Leadership and Coaching
- Staff management
- Sales expertise
Accomplishments
- Promoted to Store manager in less than 2 years.
- Exceeded monthly sales targets for every team member including myself.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Working with children
References
References available upon request.
Timeline
Store Manager
Adriatic Furniture Imports
06.2023 - Current
Sales Consultant
Adriatic Furniture Imports
09.2021 - Current
Front Desk Receptionist
Salvo Real Estate Property Group
04.2020 - 09.2021
Brand Ambassador
XPO Brands
08.2019 - 02.2021
- Working with children
Certificate IV - Agents Representative Certificate
Entry Education
Certificate IV - Interior Decoration
Holmesglen Institute
MBA - Business Administration And Management
IHS
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