Juan Mogollon
Albert Park,VIC
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
4
4
years of professional experience
Work History
Store Manager
Adriatic Furniture Imports
06.2023 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Sales Consultant
Adriatic Furniture Imports
09.2021 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Front Desk Receptionist
Salvo Real Estate Property Group
04.2020 - 09.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed all tasks in compliance with company policies and procedures.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Brand Ambassador
XPO Brands
08.2019 - 02.2021
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Communicated product information with confidence and educated consumers about company.
Education
Associate of Arts - Interior Design
Holmesglen Institute
Southbank, VICMBA - Business Administration And Management
IHS
Melbourne, VICSkills
- POS Systems
- Payroll Management
- Operations Management
- Sales Expertise
- Staff Management
- Team Leadership and Coaching
Accomplishments
- Promoted to Store manager in less than 2 years.
- Exceeded monthly sales targets for every team member including myself.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Store Manager
Adriatic Furniture Imports
06.2023 - Current
Sales Consultant
Adriatic Furniture Imports
09.2021 - Current
Front Desk Receptionist
Salvo Real Estate Property Group
04.2020 - 09.2021
Brand Ambassador
XPO Brands
08.2019 - 02.2021
Associate of Arts - Interior Design
Holmesglen Institute
MBA - Business Administration And Management
IHS
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