Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Juan Tovar Valderrama

Kew,VIC

Summary

Personable Community Development Officer promoting exemplary talents in project management, policy development and housing needs assessments. Energetic and detail-oriented with 5-year's background shaping experiences to foster community growth.

Overview

10
10
years of professional experience

Work History

House Manager SIL

Connecting Minds Australia
01.2022 - Current
  • Managed day-to-day operation of home to comply with NDIS regulations and agency standards.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Assisted residents with daily hygiene and living tasks.
  • Supervised residents preparing meals and handling chores and provided constructive feedback.
  • Organise or provide transport to clients when needed.
  • Developed and maintained positive relationships with guests, vendors and other external partners to establish rapport.
  • Investigated and resolved customer complaints to establish trust and increase satisfaction.

Community Programs Intern

Kew Neighbourhood Learning Centre
06.2023 - 10.2023
  • Conducted analysis of community needs and resources to support strategic plans.
  • Developed classes and events fostering loyalty and educating groups about offerings.
  • Participated in meetings with stakeholders to discuss program objectives and strategies.
  • Developed and implemented programs to engage and empower underserved populations.
  • Implemented and developed programs to address social isolation and mental health in retired men.
  • Cultivated and maintained relationships with community members to facilitate outreach activities.
  • Facilitated communication between clients and other service providers.

House Manager SIL

Amecare Solutions
06.2020 - 01.2022
  • Managed day-to-day operation of home to comply with regulations and agency standards.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Assisted residents with daily hygiene and living tasks.
  • Supervised residents preparing meals and handling chores and provided constructive feedback.
  • Scheduled and coordinated staff meetings to discuss policies, procedures and goals.
  • Trained and supervised staff on proper cleaning techniques, safety protocols and customer service to increase quality standards.
  • Developed and maintained positive relationships with guests, vendors and other external partners to establish rapport.
  • Investigated and resolved customer complaints to establish trust and increase satisfaction.

Volunteer Program Assistant

Ventana Hispana
10.2019 - 01.2020
  • Assisted with planning and coordinating day-to-day and special program activities.
  • Developed and maintained relationships with community organisations and agencies.
  • Cultivated and maintained relationships with community members to facilitate outreach activities.
  • Developed and maintained accurate records of programs and services.
  • Collaborated with various stakeholders to promote social services.
  • Assisted in developing grant proposals to support social service initiatives.

B2B Sales Representative

All Stripped Australia
08.2016 - 06.2017
  • Identified new business opportunities through cold calling, networking, marketing, and prospective database leads.
  • Gained customer trust and confidence by demonstrating a compelling, persuasive and composed professional demeanour.
  • Developed, maintained and utilised a diverse client base.
  • Met existing customers to review current services and expand sales opportunities.
  • Increased sales by executing the entire sales cycle from initial lead processing to conversion and closing.
  • Develop and execute strategies for market penetration in Adelaide, SA and Sidney, NSW

Construction Project Manager

All Stripped Australia
05.2014 - 07.2016
  • Managed commercial construction projects by working effectively with general contractors, subcontractors, engineers and architects.
  • Directed day-to-day operational aspects of the project and scope and monitored the progress of construction activities.
  • Increased customer satisfaction ratings by resolving all issues professionally.
  • Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
  • Put together estimates, specifications and other project documents.
  • Produced regular project update reports for senior business leadership.

Education

Master of Arts - International Community Development

Victoria University
Melbourne, VIC
03.2024

Certificate IV - Community Services

RMIT University
Melbourne, VIC
02.2020

Postgraduate - Project Management

Universidad Pontificia Bolivariana
Medellin, Colombia
10.2008

Bachelor's - Business Administration

Jorge Tadeo Lozano University
Cartagena, Colombia
09.2005

Skills

  • Quality Service
  • Customer Service
  • Relationship Building
  • Active Listening
  • Data Confidentiality
  • Life Skills Development
  • Problem-Solving
  • Microsoft 365

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Community Programs Intern

Kew Neighbourhood Learning Centre
06.2023 - 10.2023

House Manager SIL

Connecting Minds Australia
01.2022 - Current

House Manager SIL

Amecare Solutions
06.2020 - 01.2022

Volunteer Program Assistant

Ventana Hispana
10.2019 - 01.2020

B2B Sales Representative

All Stripped Australia
08.2016 - 06.2017

Construction Project Manager

All Stripped Australia
05.2014 - 07.2016

Master of Arts - International Community Development

Victoria University

Certificate IV - Community Services

RMIT University

Postgraduate - Project Management

Universidad Pontificia Bolivariana

Bachelor's - Business Administration

Jorge Tadeo Lozano University

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Juan Tovar Valderrama