Summary
Overview
Work History
Education
Skills
Timeline
Generic

Juana Li

KINGS LANGLEY,NSW

Summary

Dynamic professional with extensive experience at NBN Co, excelling in cabling installation and fault diagnosis. Proven ability to deliver exceptional customer service while ensuring safety compliance. Skilled in network troubleshooting and effective communication, consistently resolving issues and enhancing client satisfaction. Recognized for training staff and improving operational efficiency.

Overview

12
12
years of professional experience

Work History

Customer Field Technician

NBN Co
Sydney, NSW
11.2022 - Current
  • Cabling installation (copper, fiber, HFC), including jointing, jumpering, and splicing.
  • Customer premises installation of NBN Customer Premises Equipment (CPE) is required.
  • Fault diagnosis and repair of NBN cabling networks and non-CPE.
  • Resolved customer inquiries promptly while providing excellent customer service at all times.
  • Trained staff members on proper use of equipment, processes and procedures.
  • Identified potential safety hazards related to job tasks and took appropriate action to eliminate them.

Digital Cutting Machine Operator &Pattern Designer

Jackson Sofa.Co
Pendel Hill, NSW
09.2020 - 11.2022
  • Use Patchworks software to master the digitizing of flat patterns, nest optimization, marker making, and lay planning of different fabrics.
  • Operate the Pathfinder cutting machine to cut different styles of sofa fabric.
  • Performed skilled work with electric and normal hand tools.
  • Reading, interpreting, and fulfilling customers' orders independently.
  • Working with other production staff to complete customer orders.
  • Measure and cut fabric to suit desired outcomes.
  • Assessing fabric quality and eliminating any damaged fabric as necessary.

Home Health Care Worker

Kincare
Bella Vista, NSW
07.2013 - 01.2017
  • Provided support for physical, emotional, and social needs of clients.
  • Maintained a safe and clean environment for the client by performing light housekeeping and laundry.
  • Assisted the client with personal hygiene, mobility, and transportation.
  • Worked with the client to create a grocery list and purchased groceries while adhering to patient expectations.
  • Drove clients to shop for groceries, attend doctor appointments, and run errands.

Education

Telecommunication Certificate III - Telecommunications

JB Hunter
Auburn, NSW
11-2023

Bachelor of Science - Medicine

Xi'an Jiaotong University
Xi'an China
07-2002

Skills

  • Cabling installation
  • Fault diagnosis
  • Customer service
  • Equipment maintenance
  • Safety compliance
  • Network troubleshooting
  • Communication skills
  • Quality assurance controls
  • Problem-solving
  • Multitasking Abilities

Timeline

Customer Field Technician

NBN Co
11.2022 - Current

Digital Cutting Machine Operator &Pattern Designer

Jackson Sofa.Co
09.2020 - 11.2022

Home Health Care Worker

Kincare
07.2013 - 01.2017

Telecommunication Certificate III - Telecommunications

JB Hunter

Bachelor of Science - Medicine

Xi'an Jiaotong University

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Juana Li