JUAN CAMILO GUERRERO
Sydney
Summary
Detail-oriented Analyst adept at handling and dissecting extensive data sets. Dynamic individual with a commitment to quality care, excellent customer service, and adept problem-solving skills. Diligent in understanding and addressing customer needs, tailoring solutions to foster loyalty. Proficient in attentive listening, meeting productivity goals, and staying updated on industry trends. Enthusiastic about quickly acquiring new knowledge to enhance overall impact.
Overview
9
9
years of professional experience
Work History
Shift Leader
Guzman Y Gomez
12.2022 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Communicated accurate information about promotions, customer programs, and products, providing exceptional customer service.
- Directed employees through daily tasks and monitored performance.
Gelato Maker
Gelatissimo
10.2022 - Current
- Chose, inspected, weighed and measured ingredients for each production run.
- Cleaned and sterilized factory processing containers and work areas to keep foods safe.
- Documented batch production information such as ingredients and amounts and cycle times.
- Helped with other store duties such as ordering, attending customers, and overall store organisation.
Cryptocurrency Investor/Cryptocurrency Trader
Independent
01.2021 - 07.2023
- Utilised technical analysis to interpret price movements and identify potential entry and exit points for trades.
- Stayed informed about market news, regulatory changes, and other factors influencing cryptocurrency prices.
- Conducted thorough research on new cryptocurrency projects, assessing their technology, team, market potential, and other relevant factors.
- Evaluated risk factors and potential rewards before making investment decisions, considering factors such as liquidity, volatility, and market sentiment, and other innovative areas.
- Stayed vigilant against scams, phishing attempts, and other security risks inherent in the cryptocurrency market.
Assistant Business Manager
Fone King
03.2020 - 12.2020
- Monitored and assessed both daily and monthly performance of myself and team members to make improvements.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Submitted reports to senior management to aid in business decision-making and pl stores..
- Managed logistics for receiving and delivering phones back to all other FoneKing stores
- Managed opening and closing procedures, and recommended changes to enhance efficiency of daily activities.
Gelato Maker
Gelatissimo
01.2020 - 11.2020
- Chose, inspected, weighed and measured ingredients for each production run.
- Cleaned and sterilised factory processing containers and work areas to keep foods safe.
- Documented batch production information such as ingredients and amounts and cycle times.
- Helped with other store duties such as ordering, attending customers, and overall store organisation.
Assistant Manager
Guzman & Gomez
08.2016 - 12.2019
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Assisted in creating and managing staff rostering.
- Directed employees through daily tasks and monitored performance.
- Analised restaurant needs and sales history to order inventory and keep supplies stocked.
Supervisor
Mad Mex
05.2015 - 01.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency.
- Greeted incoming customers and provided friendly customer service.
- Analised restaurant needs and sales history to order inventory and keep supplies stocked.
- Developed training, task, and process guidelines and communicate clear and concise directions to employees.
Education
Skills Assessment - Multimedia Specialist
ATMC
Sydney, NSW01.2024
Bachelor's Degree - Multimedia
AIT
Sydney03.2020
Bachelor's Degree - Information Technology
Central Queensland University
Sydney11.2016
Diploma - Marketing
Torrens University
Sydney12.2015
Skills
- Teamwork
- Problem-Solving
- Integrity
- Excellent listening and
- Interpersonal skills
- Strong verbal and written
- Communication
- Organisational skills
- Meticulous attention to detail
- Leadership
- Fast learner
- Analytical Thinking
Timeline
Shift Leader
Guzman Y Gomez
12.2022 - Current
Gelato Maker
Gelatissimo
10.2022 - Current
Cryptocurrency Investor/Cryptocurrency Trader
Independent
01.2021 - 07.2023
Assistant Business Manager
Fone King
03.2020 - 12.2020
Gelato Maker
Gelatissimo
01.2020 - 11.2020
Assistant Manager
Guzman & Gomez
08.2016 - 12.2019
Supervisor
Mad Mex
05.2015 - 01.2017
Skills Assessment - Multimedia Specialist
ATMC
Bachelor's Degree - Multimedia
AIT
Bachelor's Degree - Information Technology
Central Queensland University
Diploma - Marketing
Torrens University
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