Juan Camilo Guerrero

• Provide excellent customer service by greeting customers, taking orders accurately, and ensuring satisfaction.
• Managed, trained and motivated staff to deliver excellent customer service, and work values.
• Ensured food quality, hygiene, and safety standards are maintained according to company and health regulations.
• Handled customer complaints and feedback professionally.
• Prepared and served food items following quality and safety standards,
• Supported team members by proactively offering assistance at all periods.

• Monitored and assessed both daily and monthly performance of myself and team members to make improvements.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
• Submitted reports to senior management to aid in business decision-making and pl stores..
• Managed logistics for receiving and delivering phones back to all other FoneKing stores
• Managed opening and closing procedures, and recommended changes to enhance efficiency of daily activities.

• Chose, inspected, weighed and measured ingredients for each production run.
• Cleaned and sterilised factory processing containers and work areas to keep foods safe.
• Documented batch production information such as ingredients and amounts and cycle times.
• Helped with other store duties such as ordering, attending customers, and overall store organisation.

August 2016 - January 2017

Position: Line, Sales, Cook

January 2017 - May 2017

Position: Shift Leader

May 2017 - December 2019

Position: Shift Leader (Assistant to the manager)

• Oversaw daily operations to ensure smooth, efficient, and profitable service.

• Managed, trained, and motivated staff (including shift leaders) to deliver excellent customer service.

• Ensured food quality, hygiene and safety standards were maintained according to company and health regulations.

• Handled customer complaints and feedback professionally to maintain satisfaction and loyalty.

• Monitored inventory levels, placed orders, and controlled waste.

• Helped manager with rostering of shifts and managed labor costs (although I did not make rosters myself).

• Applied strong leadership talents and problem-solving skills to maintain team efficiency.
• Greeted incoming customers and provided friendly customer service.
• Analised restaurant needs and sales history to order inventory and keep supplies stocked.
• Developed training, task, and process guidelines and communicate clear and concise directions to employees.