Juanet Sunbeam

FIFO Role 2:1 Roster

• Enhanced site efficiency by streamlining administrative processes and implementing new software solutions.
• Effectively managed team schedules, ensuring optimal productivity and timely project completion.
• Responsible for wide ranges of administrative tasks, including managing rosters, bookings, ordering, invoicing, stock take, data entry, site shut downs, and organising schedules.
• Collaborating with other managers, sites, superintendents, and liaising with contractors.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Collaborated with managers, chefs & supervisors to budget effectively, ensuring optimal financial performance.
• Maintained professional, organised, and safe environment for employees and patrons.
• Reporting to the superintendent daily, to discuss any issues, or reports.
• Assistance in house keeping by helping to maintain enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
• Coordinated with other housekeeping staff to complete tasks efficiently and effectively.
• Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
• Increased room availability by managing time wisely and completing tasks within designated deadlines.
• Developed a comprehensive training manual for enhanced kitchen efficiency, streamlining processes and implementing time-saving techniques.
• Managed staff scheduling, ensuring optimal coverage during peak hours and minimising labor costs.
• Reviewed employee performance regularly through weekly/daily meetings providing constructive feedback for improvement opportunities.

• Improved first-call resolution rates efficiently, through issue analysis and effective problem-solving techniques.
• Managed high call volumes, while keeping a reduced average call handling time, ensuring prompt service to customers while maintaining quality & professional interactions.
• Collaborated with team members to share best practices and improve overall team performance in meeting targets.
• Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.

• Improved risk assessment accuracy by conducting thorough investigations and evaluating insurance applications.
• Maximised underwriting efficiency with the implementation of automated systems for policy evaluations.
• Reduced claim losses by applying expert knowledge in identifying potential risks and setting appropriate premiums.
• Enhanced customer satisfaction through timely communication and effective negotiation of policy terms.

• Increased sales revenue by consistently meeting or exceeding quotas through implementing strategic sales plans and effective time management.
• Expanded customer base through cold calling, networking, and relationship building.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.