Juan Felipe Acevedo Ortiz
Norman Park
Summary
Dynamic IT Technician with a proven track record at APIC, excelling in desktop technical support and hardware installation. Adept at optimizing networks and providing remote support, enhancing operational efficiency. Strong relationship-building skills honed as a Commercial Advisor at Caja Social Bank, driving customer loyalty and boosting sales through effective engagement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Technician
APIC
02.2024 - Current
- Maintained office PCs, networks and mobile devices.
- Setup PCs, projectors, and microphones in video conferencing rooms.
- Established, repaired and optimised networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
Commercial Advisor and Market Sales
Caja Social Bank
02.2020 - 04.2022
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Education
High School Diploma -
APIC
Brisbane, QLD10-2027
Skills
- Desktop technical support
- Hardware installation
- Technical support
- Software configuration
Certification
Commercial operations and financial entities
Languages
Spanish
Native or Bilingual
English
Professional Working
Portuguese
Full Professional
Timeline
IT Technician
APIC
02.2024 - Current
Commercial Advisor and Market Sales
Caja Social Bank
02.2020 - 04.2022
High School Diploma -
APIC
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