Mika Fale

• Music service
• Customer Engagement
• Training & Development
• Team Management
• DJ Rosters
• Equipment Engineer, Maintenance
• V.I.P (music artist), in-store coordinator.

• Customer service (Inbound calls)
• Add/Remove signatories.
• New to Bank/KYC Compliance (Know Your Customer).
• Account Maintenance (Account closures, sub product maintenance etc)
• Account and BVD - Business Debit card disputes
• Business Loan account Maintenance (Redrawer, Interest rates maintenance)
• Temporary Overdrafts (Applications and rates)
• Term Deposits (Full/Partial rollovers)
• Indemnity Guarantee/Bank Guarantee (Business)
• IB4B – Internet Banking for Business
• IB4B Complex cases
• Business loan maintenance
• Administration – ASW cases (Branch, Case manage business issues for frontline & customers)
• Commercial cards – Business credit cards.
• Complaint Management Escalations (CMOS)

Achievements

• SBS - Small Business Servicing (inbound calls)
• IB4B - Internet Banking for business (Security token & ANZ shield App)
• Business Commercial Cards
• Administration and IB4B complex cases (ASW cases).
• Commercial cards – Business credit cards.
• Complaint Management Escalations (CMOS)

• Electronic Floor Manager (EFM).
• Front Desk Support.
• Apple Expert / Android Expert.
• Google expert.
• Senior Smart Device Specialist.
• Smart Device Software and Hardware Repair (Apple, Android, and Windows)
• Laptop iOS/Windows Technician.
• Master Class Facilitator (Apple, Windows, and Windows)
• Sales Consultant (Consumer and Business)
• Accessories Specialist.
• Visual Merchandise (FOH and BOH)
• Inventory (Refurbished Stock)