Juanita Marquis
Hoppers Crossing,VIC
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
21
21
years of professional experience
Work History
Store Manager
New Vision Eyewear
Geelong, VIC
06.2014 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Store Manager
OSPM Warnbro
Warnbro
03.2011 - 06.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Manager - Department Manager
Target Country Northam
Northam
01.2008 - 03.2011
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Created employee schedules to align coverage with forecasted demands.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
2IC Manager Payless Shoes
Payless Shoes Bathurst
Bathurst
06.2007 - 12.2008
- Receiving stock, putting away stock, arrange stock to be displayed on relay, following orders, rosters, promotion changes, working independently and within a group, interacting with customers, selling the product to customers, dealing with customer complaints, daily cleaning, answering telephones, working with money, daily and weekly paperwork, banking, working to get daily and weekly budgets.
2IC Manager Service Deli
Woolworths Northam
Northam
06.2004 - 11.2006
- Ordering stock, receiving stock, putting away the stock, date coding stock, daily planning to make days run smother, following orders, last minute roster changes, different shifts, e.g
- Starting early and finishing late, displaying stock, displaying promotions, working independently and with in a group, interacting with customers, dealing with customer complaints, arranging special orders, cleaning of the deli with OH & S regulations, preparing food to be bought and eaten by customers, attending management training days.
Vet Nurse/ Receptionist
A Country Practice Vets
Northam
11.2003 - 06.2004
- Answering phone calls, making up appointments, interacting with customers, and customer complaints, banking, mail, paying bills, making up accounts, receiving payments for accounts, learning new computer programs and being competent with the computer programs made for the vet clinic, daily cleaning, ordering stock and medicines, receiving orders, putting away stock and pricing stock
- Daily care of animals, feeding and watering, looking after animals after animals surgery, assisting with surgery, giving medications, discharging animals, advising in post operation care.
Education
Diploma - Family And Community Services
Kirana College
Sydney Olympic Park, NSW2025
Certificate IV - Mental Health
Kirana College
Sydney Olympic Park, NSW2025
Certificate IV - Optical Dispensing
Tafe NSW
Kingswood, NSW2017
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
- Team leadership and coaching
- POS Systems
Valuablequalities
- Hard working
- Honest
- Reliable
- Punctual
- Courteous
- Keen/ fast to learn
- Friendly
- Polite
- Happy and fun loving
- Leads by example
Telephone
0439 078 282
Personal Information
- Date of Birth: 12/12/1985
- Driving License: C class
References
- Carolyn Epton, Payless Shoes Bathurst N.S.W., (02) 6331 1044
- Melissa Benjamin, OPSM Rockingham, (08) 9527 1444
- Samantha Pickering, OPSM Rockingham, (08) 9527 1444
Hobbies and Interests
Music, Movies, Horse riding, camping, reading
Timeline
Store Manager
New Vision Eyewear
06.2014 - Current
Store Manager
OSPM Warnbro
03.2011 - 06.2014
Assistant Manager - Department Manager
Target Country Northam
01.2008 - 03.2011
2IC Manager Payless Shoes
Payless Shoes Bathurst
06.2007 - 12.2008
2IC Manager Service Deli
Woolworths Northam
06.2004 - 11.2006
Vet Nurse/ Receptionist
A Country Practice Vets
11.2003 - 06.2004
Diploma - Family And Community Services
Kirana College
Certificate IV - Mental Health
Kirana College
Certificate IV - Optical Dispensing
Tafe NSW