JUANITA MARTIN

Working for 2 specialist doctors:

Paediatric Immunologist & Allergist

Paediatric Haematologist

• Greet patients (and parents) in a warm and friendly manner, creating a positive first impression to new patients and welcome back old patients.
• Become proficient with Xestro cloud based medical software after changeover from Genie
• Schedule appointments for new patients after review of referral and triage by doctor
• Schedule review appointments as advised by doctor following appointment.
• Communicating effectively with parents regarding their child’s appointment
• Sending confirmation email with information, maps and new patient paperwork
• Dealing with enquiries, via phone calls and emails, responding promptly and professionally
• Forwarding any emails to doctors requiring their response
• Manage cancellation/waiting list
• Booking inpatient oral food challenges and submitting hospital admission and day certification paperwork
• Billing of outpatient and inpatient consultations, with submission to Medicare and/or private health funds
• End of day reconciliation of banking settlement
• Organising additional outpatient clinic for food challenges and initial immunotherapy injections
• Communicate with nurse details and confirm availability for each clinic
• Taking phone orders and payment for immunotherapy medication
• Address any patient concerns, providing information or passing through to doctor for medical advice
• Manage administrative tasks, including filing, scanning, stationery and drug sample pack/hydrolysed formula ordering.
• Ensure reception area is tidy and presents a professional image.

Working with a team of Gastroenterologists:

• Taking appointment bookings for Colonoscopy and Upper Endoscopy procedures
• These bookings are complex with a large amount of information to be gathered accurately and also communicated to patients
• Understanding and empathy for the feelings patients are experiencing during this process
• Perform Receptionist duties in an efficient but also welcoming and friendly manner for pre-procedure appointments with nursing staff
• Perform health fund eligibility checks
• Invoicing, receipting and processing of Medicare and health fund claims
• Transcription typing of medical reports, including pathology requests and Eclipse billing
• Reports are produced accurately and timely and given to patients before discharge from Endoscopy unit
• Maintenance of Recall surveillance register, including generation of Recall letters to patients and referring doctors
• Provide administration support to GIE doctors and nurses within a hospital environment
• Provide a co-operative and helpful relationship with all hospital staff and departments
• Proficiency with Medical Wizard software program
• Becoming proficient with eClaims software program due to recent company changeover
• Flexibility with working hours, from early starts to late finishes, opening and closing of office
• Ability to work alone or as part of a team.

• Being part of a team providing administration support to over 100 physiotherapists working in both the community and nursing home facilities, covering an area from the Gold Coast, Brisbane and the Sunshine Coast
• To provide information to patients with telephone inquiries, enabling smooth scheduling of appointments
• Regular communication with physios and working closely with other team members in head office
• Assist with organisation of catering and equipment for regular team meetings
• Accurate data entry of physiotherapist’s patient visits for billing and payroll purposes
• Online processing/batching DVA payments to Medicare
• Proficiency with PPMP software program
• Working across multiple areas of the Mobile Rehab business providing a broad understanding of administration functions within the organisation
• Building strong relationships by co-operatively working with internal team members and community physiotherapists.