Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Juan Jose Molina

Sydney,NSW

Summary

I'm a hard working person with strong background in customer service, financial planning and sales. Agile with excellent communication and analytical skills and in-depth understanding of financial products and services.

Overview

7
7
years of professional experience

Work History

Server

Thailand Restaurant
03.2023 - 12.2023
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Financial Services Agent

Desjardins Bank
01.2023 - 12.2023
  • Increased client satisfaction by providing timely and accurate financial advice tailored to individual needs.
  • Streamlined financial processes for more efficient operations, resulting in reduced costs and improved profitability.
  • Developed strong relationships with clients through active listening and personalized recommendations, leading to higher retention rates.
  • Managed a diverse portfolio of investments for clients, ensuring optimal risk-adjusted returns and long-term growth potential.

Customer Experience Associate

Scotiabank
05.2021 - 01.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined communication with clients for improved understanding of their needs and preferences.
  • Collaborated with team members to develop effective strategies for enhancing the overall customer experience.
  • Managed high call volume, maintaining a professional demeanor and ensuring timely resolution of issues.

Sales Associate

DIESEL
09.2019 - 08.2021
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Sales Associate

The Hudson's Bay
11.2016 - 08.2019
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.

Education

Bachelor of Business Administration - Property Management

UQAM University
Montreal, Canada
12.2023

College - Fine Arts

CEGEP of Sherbrooke
Sherbrooke, Canada
06.2019

Skills

Flexibility

Interpersonal skills

Problem resolution

Fluency in additional languages

Positive attitude

Customer satisfaction

Affiliations

  • Arts
  • Sports
  • Travel

Languages

Spanish
Native or Bilingual
French
Native or Bilingual
English
Professional Working

Timeline

Server

Thailand Restaurant
03.2023 - 12.2023

Financial Services Agent

Desjardins Bank
01.2023 - 12.2023

Customer Experience Associate

Scotiabank
05.2021 - 01.2023

Sales Associate

DIESEL
09.2019 - 08.2021

Sales Associate

The Hudson's Bay
11.2016 - 08.2019

Bachelor of Business Administration - Property Management

UQAM University

College - Fine Arts

CEGEP of Sherbrooke

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Juan Jose Molina