Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Juan Pablo Lopez Saldarriaga

Biggera Waters,QLD

Summary

Motivated professional with a strong track record of delivering exceptional customer service and achieving sales goals. Adept at building positive relationships with customers and team members, while ensuring efficient operations and maintaining high presentation standards. Eager to contribute enthusiasm, adaptability, and a customer-centric mindset to a dynamic retail team.

Overview

6
6
years of professional experience

Work History

Shift Supervisor

Hungry Jack's
11.2024 - 03.2025
  • I supervised front-of-house staff to ensure efficient service during peak hours, trained and mentored team members, monitored food safety compliance, and resolved customer complaints to maintain satisfaction.

Shift Leader

Guzman y Gomez
01.2023 - 10.2024
  • I lead teams during peak periods, onboard new staff, manage cash handling and reconciliations, and address customer issues, consistently achieving high satisfaction ratings.

Warehouse Assistant

Fantastic Furniture
06.2023 - 01.2024
  • I received and stored goods with precise inventory updates, picked and packed orders to quality standards, operated warehouse equipment safely, and conducted regular stocktakes.

Billing Representative

Stanley Black & Decker
04.2021 - 12.2022
  • I generated and processed accurate domestic and international invoices, reconciled billing discrepancies with sales teams, maintained account records, and supported billing process improvements.

Sales Assistant

Mattelsa
05.2019 - 02.2020
  • I assisted customers with personalized style advice, maintained sales floor displays, processed transactions, managed fitting rooms, and performed stock counts to update inventory records.

Education

Certificate III - Hospitality

Training Unlimited
11.2024

High School Certificate - undefined

I.E Santa Rosa de Lima
12.2017

Advanced Diploma - Tellecommunication Networking

Melbourne Metropolitan College
Gold Coast
09-2026

Skills

  • Customer Service: Active listening, problem-solving, conflict resolution
  • Sales & Upselling: Product knowledge, suggestive selling, meeting KPIs
  • Merchandising & Visuals: Stock replenishment, display setup, inventory management
  • POS & Cash Handling: EFTPOS, cash reconciliation, returns processing

Languages

English (fluent)
Spanish (native)

Additional Information

  • Availability: Full availability, excluding Thursdays 9-1 pm
  • Right to Work: Bridging visa, Unlimited working rights.

Timeline

Shift Supervisor

Hungry Jack's
11.2024 - 03.2025

Warehouse Assistant

Fantastic Furniture
06.2023 - 01.2024

Shift Leader

Guzman y Gomez
01.2023 - 10.2024

Billing Representative

Stanley Black & Decker
04.2021 - 12.2022

Sales Assistant

Mattelsa
05.2019 - 02.2020

High School Certificate - undefined

I.E Santa Rosa de Lima

Certificate III - Hospitality

Training Unlimited

Advanced Diploma - Tellecommunication Networking

Melbourne Metropolitan College

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Juan Pablo Lopez Saldarriaga