I'm Juan, an experienced Logistics Professional with a few years’ experience in IT, Customer Service and Technical support. My Family and I have recently moved to Sydney. I have hands on experience working in a Manufacturing Setting and several Warehouse/Distribution Centres working on different Logistics related roles. I have experience working both locally (Philippines) and abroad (Singapore). I started as a Trainee and have moved up the ladder throughout the years until I was managing our Company's Distribution Centre and other various satellite warehouses. I also became responsible in Shipping and Freight Forwarder Management while managing our warehouses and Distribution Centres. I'm proficient in using Office Applications like Microsoft Office (Word, Excel, Power point, Teams, Outlook) and ERP Applications like Oracle (R12).
I have 10+ years’ experience working in the Logistics Industry working under different roles. My core experience is Warehouse Management, Inventory Management, Inventory Control (Inventory Count, Cycle Count etc), Shipping, 3PL Management. I'm currently working as a Senior Logistics Executive/Logistics Supervisor of my US based company who specializes/manufactures Telecommunications Equipment (Microwave Radios, Antennas, Indoor Units etc).
I am currently based in NSW Australia.
I’m responsible for the day to day warehouse operation, shipping, coordination of our Singapore and APAC Logistics operations. I’m also responsible in maintaining the Inventory Accuracy of our main Distribution Centre located in Singapore and our other satellite warehouses located in The Netherlands, Philippines and Thailand.
I'm also managing all the shipments coming from our vendors to our Distribution Center (Inbound), shipments from our Distribution Center to our customer (Outbound) and drop/direct shipments from our contract manufacturer to our customer in APAC, Middle East, Europe and Africa. Managing shipments involve working closely with our Forwarders, making booking using our Courier provider (mainly DHL Express), Tracking, creating the shipping documents, reviewing/approving Airway Bills and Bill of Lading, providing timely updates to the customer and problem solving.
· Creates Shipping Documents for all Customer Shipments (Commercial Invoice, Packing List)
· Ensures Airwaybills and Bill of Ladings for AIR and OCEAN Freight shipments are correct
· Creates booking via our Courier provider (mainly DHL Express)
· Work with our Freight Forwarders to look and book Flight, Vessel and Trucking options
· Tracks All shipments by coordinating with Forwarders/Carriers/Couriers and provide timely update to All customer
• Leads all implementation initiatives under the Continuous Improvement Structure of Fast Logistics Group which composes of various distribution centers mainly; Nestle Philippines Distribution Centers, Nestle Philippines Cabuyao Factory, Nutriasia, Kraft Phil, Johnson and Johnson Phil, La Farge Cement, Del Monte Phil, Colgate-Palmolive, Super Value Inc – SM, Fast Services Corporation Trucking Operations, Fast Logistics Head Office, Fast Cargo Logistics Transport Operations, Fast Services Retail Operations.
o Creates Problem Solving Structure to be used in different Logistics Operations under the Company
o Analyzes Workcell Improvement Initiatives for potential savings, process improvements and workload improvements
Provides further support to Site Operations Excellence Engineers
o Provides training to all Logistics / Warehouse Personnel to Operationalize the Goal Alignment (Daily Operations Meeting, Escalation of Issues, Monthly Operations Meeting, Shift Hand Over) of the Company.
• Consolidates and Analyzes performance data, in the form of Warehouse Operations Scorecards, Health Checks, Service Level Agreement Performance, Master Plan Compliance, Workcell Review Performance, for further site process improvements.
• Ensures all Standard Procedures are reviewed quarterly to ensure efficiency.
• Perform other Warehousing / Logistics Tasks whenever the need arises.
• Ensures the compliance the of the Company’s Quality Policy.
• Identifies improvement project to provide customer the value adding services committed by the company.
• Conducted Process Audit at Johnson and Johnson National Distribution Center in preparation for the International Sarbanes Auxley Audit.
• Conducted internal Process Audit at Nestle Philippines South Distribution Center in preparation for the Nestle Integrated Management Audit.
• Challenges Monthly KPIs across all DCs to ensure all Performance Measures are continuously improving for the benefit of the business.
• Collaborates with Site Operation Excellence Engineers to ensure all Kaizen Projects are completed and implemented.
• Application of Problem Solving (Integrated to the Problem Solving Policy, DMASS and One Point Lesson Workflow) using different Improvement Tools and Methodologies, to be used in Warehouse Operations, Transport Operations and Office Administration (Finance and Human Resources)
o 7 Basic Problem Solving Tools
o DMASS/DMAIC (Define, Measure, Analyze, Solve, Sustain
o Why Why Analysis
o 3 Questions
o Problem Solving Policy
o One Point Lessons
o Gemba Walk
o Kaizen Events
o SIPOC Analysis
o Conducts Problem Solving Session in Site, Company Head Office, Transport Office to solve day to day problems. (Picking Inaccuracy, Wrong Encoding, Late Loading, Late Picking, Late Delivery, Inventory Adjustments, Inventory Inaccuracy, Truck Availability, Attendance, MHE Downtime, POD Returns, Unbilled Transactions, Invoicing Inaccuracy)
• Created a Problem Solving Policy tailored for the 2 Business Unit (Fast Services Corporation and Fast Cargo Logistics Corporation)
• Supervises Site Operation Excellence Engineers in areas of Continuous Improvement such as Kaizen Projects, Lean Campaign, Problem Solving, and Basic DMASS Projects.
• Formulated a One Point Lesson Work Flow aligned to the Company’s Quality Management System
• Assist all Sites in generating One Point Lessons for the improvement of the Operations.
• Participates in day to day Problem Solving using Basic DMAIC/DMASS methodology in different Distribution Centers and Factories under the Company.
• Provides Problem Solving Consultation across all distribution centers to solve day to day misses in Operational KPIs
• Conducts planning and Monthly reviews for the Continuous Improvement Structure in place to assess the alignment, understanding of all Sites under the Company. Ensures that the Continuous Improvement Structure is still providing value for the company.
• Assists and Leads all departments (Warehouse Operation, Admin, and Transport Operation) in creating their Service Level Agreements with other Departments.
• Validates all Service Level Agreements of Departments to ensure efficiency and effectiveness.
• Leads together with the Goal Alignment Lead in creating a Roadmap and a Structure of the Department to support the fast growth of the business.
• Sets up a new site in preparation for Continuous Improvement Structure (FAST IMPACT TEAMS) implementation. Analyzes the current processes in placed to have CIP properly implemented to the new Site.
• Conducts a 2 Day Management and a 1 Day Shop floor Cascades to all new Distribution Centers with the intention to have all employees understand the significance of the Continuous Improvement Structure (FAST IMPACT TEAMS).
o Emphasizes the 5 Levels of Culture, Culture Change, World Wide Competition, Performance Measure, Visual Management, Problem Solving, Communication Structure and Goal Alignment (Daily Operations Meeting, Monthly Operations Review, Weekly Operations Review, Collaborative Meeting)
o Ave of 30 employees per Cascade
• Conducts Cascade on Simple Problem Solving (3 Questions and 5 Whys), 7 Basic Problem Solving Tools (Flow Chart, Check Sheet, Fishbone Diagram, Run Chart, Scatter Plot, Pareto Analysis, Control Charts).
• Conducts Cascade on Problem Solving using the DMAIC/DMASS Methodology to all Sites under the Company.
• Conducts Cascade/Training to different Sites on how to capture and generate Workcell Improvement Initiatives which aims to capture all small step improvement to avoid cost, generate savings and improve processes.
• Cascades to all Sites under the Company on how to use SIPOC Analysis that will be used to generate Service Level Agreement.
• Conducted assessment and interviews regarding the culture, problem resolution, processes, best practices, recognition system of all Warehouse and Transport operations in the location in preparation for the implementation of the Continuous Improvement Structure of the Company(FAST Impact Teams)
• -Troubleshoot and fix Dell hardware and operating system issues.
• Provides inbound and outbound technical support for U.S customers, including troubleshooting and resolution walk-through of Dell hardware, software and networking issues of desktop and laptop users.
• Played the role of a trusted technical adviser, offering solutions and upgrades that deemed beneficial to the customer. This includes various products (PC parts, software, storage devices, etc.), as well as services like one-time phone support and warranty extensions or renewals.
Peter Gordon
Global Logistics Director (Retired)
Aviat Networks (S) Pte. Ltd.
Contact number: UK Mobile +44 7831 707561
Eddie McKean
Senior Manager, Int’l Order Fulfilment and Logistics
Aviat Networks UK
Contact number: +44 (0)7771 660653
Nazher Mohd Khan Director,
Director, Business Development
DHL Supply Chain Singapore
Contact Number: +65 9824 8134