Juan Sebastian Granados Oliva
Melbourne,VIC
Summary
Caring and analytical Psychologist with experience assessing and treating patients. Skilled with strong organizational and interpersonal skills, teaching, writing, and data analysis. Enriched by teaching, guiding, and coaching experiences at companies. Highly experienced in Customer Service roles, providing quality care for ultimate customer satisfaction. Adept in general accounting and administrative functions. Bilingual, hardworking and passionate to help team achieve company goals
Overview
3
3
years of professional experience
Work History
Office Manager’s Assistance/Administrator
Granados & Asociados
05.2023 - 07.2023
- Tracked expenses, processed invoices and completed other related accounting tasks.
- Performed routine clerical tasks by scanning, filing and copying documents.
- Diligently manage diverse office tasks in small company, including inventory tracking, ordering supplies, and vendor communication.
- Maintained digital databases, physical files and area logs.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Coordinated with human resources department to handle payroll and personnel databases.
Human Resources Generalist
Granados & Asociados
01.2023 - 05.2023
- Provided guidance to managers and employees on talent management, payroll and benefits.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Implemented and supervised orientation procedures for new hires.
- Conducted comprehensive employee engagement assessment in small company, utilizing surveys, interviews, and data analysis.
- Identified key areas for improvement in communication, leadership, and work-life balance.
- Collaborate with hiring managers to define job requirements, source candidates through various channels, and conduct thorough candidate assessments.
Residential Care Representative
Full Potential Solutions
07.2022 - 12.2022
- Customer service representative with promotion in Operational Support and Assistant Area Supervisor.
- Customer support in telephone and internet services for home, technical floor support for new representatives, coaching and professional development.
- Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards. Managed over 50 customer calls per day.
- Team management, documentation and strategic analysis of teams and individuals.
- Control of labor metrics and development of group cohesion strategies and engagement.
- Trained in labor conflict resolution and group leadership.
Customer Service Agent
Teleperformance USA
12.2021 - 04.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services. Managed over 50 customer calls per day.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated employees information to explore issues, develop potential solutions, and maintain high-quality service.
- Help employees in Dasher financial services, dasher pay and experience, dasher growth and logistics in real time deliveries: on-a-dash, fleet experience, workforce, on dispatch and international logistics.
Educational Psychologist
Universidad Agustiniana
08.2021 - 11.2021
- Evaluated students with learning challenges and recommended specific support strategies.
- Prepared professional reports and correspondence related to psychology and offered staff training in basic student observation.
- Used technology and demonstrated competency with online platforms for teleservice, virtual meetings and professional development.
- Recommended strategies and additional resources to support student developmental and educational needs.
- Academic support for students with academic difficulties or improvement of academic strategies and studies skills.
- Design and creation of primers and knowledge capsules with psychological and academic content.
- Teacher in online courses for students with reading comprehension.
Clinic Psychologist
Centro De Psicología Clínica
02.2021 - 06.2021
- Used therapeutic communication techniques to build rapport and guide discussion with patients.
- Interviewed, observed and surveyed patients to gain necessary information for psychological diagnosis.
- Conducted patient observations by monitoring behaviour and documented physical health, family history and medications in mental health assessment reports.
- Evaluated patients' goals, as well as mental and practical conditions, to develop individualized courses of treatment.
- Diagnostic, formulation, evaluation and clinic intervention of psychological problems with application of empiric-analytic model and implementation of cognitive, conductual and biopsychosocial approaches of human behaviour.
- Design, creation and implementation of prevention and promotion workshops.
Customer Service Associate
Amazon
11.2020 - 02.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Science - Psychology
Fundación Universitaria Konrad Lorenz
Bogotá, Colombia09.2022
Graduate Certificate - Solidworks Engineer Design Software
ESPOL ASME
Guayaquil, Ecuador03.2016
Graduate Certificate - Autocad 2D & 3D Design
ESPOL FIEC
Ecuador02.2016
Graduate Certificate - Advanced Excel
Grupo Ramos & Asociados Guayaquil
Guayaquil, Ecuador11.2015
Graduate Certificate - Bartender & Mixiology
SENA Colombia
Colombia04.2014
Skills
- Recordkeeping and File Management
- Administrative Support
- Employee Evaluation
- Customer Experience
- Resourceful and Analytical
- Forms and Spreadsheet Creation
- Customer Accounts Management
- Psychological Therapy Treatments
- Microsoft Office
- Calm and Professional Under Pressure
Timeline
Office Manager’s Assistance/Administrator
Granados & Asociados
05.2023 - 07.2023
Human Resources Generalist
Granados & Asociados
01.2023 - 05.2023
Residential Care Representative
Full Potential Solutions
07.2022 - 12.2022
Customer Service Agent
Teleperformance USA
12.2021 - 04.2022
Educational Psychologist
Universidad Agustiniana
08.2021 - 11.2021
Clinic Psychologist
Centro De Psicología Clínica
02.2021 - 06.2021
Customer Service Associate
Amazon
11.2020 - 02.2021
Bachelor of Science - Psychology
Fundación Universitaria Konrad Lorenz
Graduate Certificate - Solidworks Engineer Design Software
ESPOL ASME
Graduate Certificate - Autocad 2D & 3D Design
ESPOL FIEC
Graduate Certificate - Advanced Excel
Grupo Ramos & Asociados Guayaquil
Graduate Certificate - Bartender & Mixiology
SENA Colombia
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