Jubell Altamirano
Baldivis
Summary
Current Stage 2 nursing student seeking a casual or part‑time Support Worker role where I can apply my clinical training, compassion, and strong communication skills to provide holistic care.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative / 2IC
Telstra Store Rockingham
09.2021 - Current
- Engage with business & consumer customers to help them with their query.
- Sell accessories, mobile phones and internet.
- Provide and excellent customer service and be 100% with compliance.
- Help a colleague when in need of support.
- Achievements: Pay rise for being a consistent 5 star consultant.
- Won an NPS award for WA2 area.
- Won multiple incentive competitions.
- Trained for shadow retail operations, handled NPS for the whole store and was sent and completed the Aspiring Leaders Program.
- Trusted to train newly employed staffs.
- Congratulated and praised by our Regional Manager in the Teams meeting with the whole WA Telstra stores managers for being nominated as the best employee of the quarter.
Student Nurse
Howard Solomon Aged Care
05.2025 - 06.2025
- Practicum Placement.
- Assisted in patient assessments, documenting vital signs: BP, pulse, respirations, temperature, O2 saturations.
- Blood glucose monitoring.
- Making beds, answering call bells.
- Application of moisturisers or creams (non-prescription)
- Assistance with oral fluids.
- Assisting patients with ADLs and toileting.
- Collaborated with the healthcare team to on caring for patients with individualized care plans tailored to diverse patient needs.
Customer Service Representative Inbound / Outbound & Sales Agent
TSA Group
09.2016 - 09.2021
- Contact existing Telstra Business customers to review their existing services, business requirements and residential as well.
- Engage with business customers, build rapport and ensure all customers are getting the best value.
- Present personalised solutions based on the customer's current and future needs.
- Comply with established sales practices and procedures and legislative requirements.
- Achievements: Being praise for good stats, high connect time and NPS transfers.
- Received numerous vouchers for selling the targeted plan to be sold.
- Offered a job on inbound campaign wherein they saw my potential in making more sales.
- During the Covid-19 Pandemic (March 2020 –September 2020) I have been chosen to be a Back of House representative of Telstra to provision residential and business orders because of my high percentage in clean sales for more than 2 months.
- I was trained for Disconnections / Saves so, I have knowledge in disconnecting services both in business and consumer accounts.
- I was chosen again to action on Service Requests (SR 1-2xxxxx) from Telstra partners in adding / removing codes of mobile services in MICA, change FNN, checking CorpSME if they are authorised to act on behalf of the customers, FNN number swap & redirection, add / update plans on business NBN via VDI.
- Know how to access mobile services in Mobile Helpdesk and check lease fees enquiry.
Telstra Business Coach
TSA Group
11.2020 - 01.2021
- Call auditing to make sure that every agent is compliant with the company’s standards.
- Coordinating with back of house and other departments to escalate customer’s complaints and fast track orders.
- Organizing group, off the floor and side by side coaching sessions to help employees improve and overcome their struggling points.
- Organizing team meetings to make sure that agents are up to date with all the changes given by our client which is Telstra.
- Sending reports to Team leader daily.
- Achievements: I was offered a job by the Operations Manager to be a coach to fill for one of the team leader who handled a different campaign which is HCF insurance.
- I was able to coach the new team members and helped them improve with their specific struggling points.
- Acknowledged by the Managers in doing all the tasks on time and receiving positive feedbacks from the agents.
- Given a bonus and included in the Team dinner for hitting our target for each month.
Assistant Store Manager
Domino’s Pizza
04.2013 - 09.2016
- Cash handling and money banking.
- Dealing with customer’s feedbacks and complaints.
- Doing drivers float, food counting for a daily basis inventory, and temperature log.
- Doing open, peak or closing shifts.
- Making sure that the service and every order is perfect to make the customer happy.
- Organising and cleaning the area.
- Responsible for ordering stocks from Kailis Brothers, GSF or Coke, processing sale’s report and labor of employees per shift, to call the IT help desk in regards with any system issues and to submit report to the franchisee.
- Achievements: Became an Assistant Store Manager after being trained as a shift runner after a month.
- Knowledgeable in doing Inventory/Reports of the store, ordering the stock orders and how to roster staffs.
- Enrolled to Domino’s Pizza College by the owner for upskilling trainings.
- Given bonuses e.g. voucher.
Team Member to Restaurant Manager
Nando’s
09.2011 - 04.2013
- Cash handling and money banking.
- Dealing with customer’s feedback and complaints.
- Creating and submitting reports.
- Organising and cleaning the area.
- Shift running.
- Achievements: Got a bonus for doing a job well done.
- Salary Raised.
- Trained and promoted as a manager after 3 months.
Team Member
KFC
01.2011 - 01.2012
- Cashier/Cash handling.
- Cleaning and washing utensils per shift.
- Dealing with the customer’s feedback and complaints unless they asked for the manager on duty.
- Organising and cleaning the area.
- Refilling fridge, condiments and packaging.
- Achievements: Got a score of 100% CHAMPS on the mystery shopper.
- Got rewards e.g. movie tickets / voucher for doing a great Job.
Deli, Fruit and Vegetable Staff & Cashier
Scarvaci’s IGA
03.2011 - 08.2011
- Cashier/cash handling.
- Cutting or serving deli products to customers.
- Refilling fruit and vegetables.
- Rotating fruit and vegetables using first in, first out method.
- Organising and cleaning the area.
- Wrapping vegetables if it’s going to be on sale.
- Achievements: Knowledgeable in Deli, fruit and vegetables service and working in the supermarket.
Education
Work safely in the construction industry - CPCCOHS1001A
Express Online Training
Training and Academy - Telstra Business/Residential -Outbound
TSA Group
01.2016
Certificate I in Construction (White Card) - CPC10111
Express Online Training
RSG Course - SITHGAM201
Express Online Training
Provide Responsible Service of Alcohol - SITHFAB201
Express Online Training
Bachelor of Nursing - Nursing
University of Notre Dame Australia
Fremantle, WA12-2027
Provide basic emergency life support - HLTAID002, HLTAID001 Provide cardiopulmonary resuscitation, HLTAID003 Provide first aid
St. John Ambulance Western Australia Ltd.
01.2016
Food Safety Supervisor Certificate - undefined
Domino’s Pizza
01.2016
Certificate in MYOB: Essentials - undefined
Challenger Institute of Technology
01.2016
Certificate III in Hospitality - undefined
Selmar Institute of Education
01.2012
Certificate IV in Dental Assisting (not completed) - undefined
Central Institute of Technology
01.2012
Skills
- Considering the opinion of others
- Providing excellent customer service
- Compliant with company’s standards
- Aiming to reach goals and targets
- Management
- Teamwork
- Writing reports
- Self-motivated
Certification
- Department of Health
- Criminal Record Screening Clearance Card
- ID Number: 586626-1
- Expiry Date: 13/02/2028
- My Flex Training
- HLTAID009 Provide cardiopulmonary resuscitation
- HLTAID011 Provide First Aid
- Certificate number: S 9563/1293
- Issue Date: 14/03/2025
- Best West Care
- HLTWHS005 Manual Handling
- Credential Number: BCW0006837
- Issue date: 10/03/2025
- Western Australia Police Force
- National Police Certificate
- Application number: 622CF2C1B0
- Issue Date: 13/02/2025
- Mask Fit Testing
- 3M Aura 1870+ [100] N95
- TRIDENT P2 RTCFFP2 [100] N95
- Expiry date: 17/03/2026
- NDIS Work Screening
- Screening ID: 61740729
- Application ID: 5A0150945
- Expiry Date: 25/02/2030
- Working with Children Check
- WA Notice Number: 4602438
- Expiry Date: 27/07/2028
- Covid-19 Vaccination Evidence
- Comirnaty
- 02/09/2021
- 23/09/2021
- 23/02/2022
Timeline
Student Nurse
Howard Solomon Aged Care
05.2025 - 06.2025
Customer Service Representative / 2IC
Telstra Store Rockingham
09.2021 - Current
Telstra Business Coach
TSA Group
11.2020 - 01.2021
Customer Service Representative Inbound / Outbound & Sales Agent
TSA Group
09.2016 - 09.2021
Assistant Store Manager
Domino’s Pizza
04.2013 - 09.2016
Team Member to Restaurant Manager
Nando’s
09.2011 - 04.2013
Deli, Fruit and Vegetable Staff & Cashier
Scarvaci’s IGA
03.2011 - 08.2011
Team Member
KFC
01.2011 - 01.2012
Certificate I in Construction (White Card) - CPC10111
Express Online Training
RSG Course - SITHGAM201
Express Online Training
Provide Responsible Service of Alcohol - SITHFAB201
Express Online Training
Provide basic emergency life support - HLTAID002, HLTAID001 Provide cardiopulmonary resuscitation, HLTAID003 Provide first aid
St. John Ambulance Western Australia Ltd.
Food Safety Supervisor Certificate - undefined
Domino’s Pizza
Certificate in MYOB: Essentials - undefined
Challenger Institute of Technology
Certificate III in Hospitality - undefined
Selmar Institute of Education
Certificate IV in Dental Assisting (not completed) - undefined
Central Institute of Technology
Work safely in the construction industry - CPCCOHS1001A
Express Online Training
Training and Academy - Telstra Business/Residential -Outbound
TSA Group
Bachelor of Nursing - Nursing
University of Notre Dame Australia