Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jubell Altamirano

Baldivis

Summary

Current Stage 2 nursing student seeking a casual or part‑time Support Worker role where I can apply my clinical training, compassion, and strong communication skills to provide holistic care.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Customer Service Representative / 2IC

Telstra Store Rockingham
09.2021 - Current
  • Engage with business & consumer customers to help them with their query.
  • Sell accessories, mobile phones and internet.
  • Provide and excellent customer service and be 100% with compliance.
  • Help a colleague when in need of support.
  • Achievements: Pay rise for being a consistent 5 star consultant.
  • Won an NPS award for WA2 area.
  • Won multiple incentive competitions.
  • Trained for shadow retail operations, handled NPS for the whole store and was sent and completed the Aspiring Leaders Program.
  • Trusted to train newly employed staffs.
  • Congratulated and praised by our Regional Manager in the Teams meeting with the whole WA Telstra stores managers for being nominated as the best employee of the quarter.

Student Nurse

Howard Solomon Aged Care
05.2025 - 06.2025
  • Practicum Placement.
  • Assisted in patient assessments, documenting vital signs: BP, pulse, respirations, temperature, O2 saturations.
  • Blood glucose monitoring.
  • Making beds, answering call bells.
  • Application of moisturisers or creams (non-prescription)
  • Assistance with oral fluids.
  • Assisting patients with ADLs and toileting.
  • Collaborated with the healthcare team to on caring for patients with individualized care plans tailored to diverse patient needs.

Customer Service Representative Inbound / Outbound & Sales Agent

TSA Group
09.2016 - 09.2021
  • Contact existing Telstra Business customers to review their existing services, business requirements and residential as well.
  • Engage with business customers, build rapport and ensure all customers are getting the best value.
  • Present personalised solutions based on the customer's current and future needs.
  • Comply with established sales practices and procedures and legislative requirements.
  • Achievements: Being praise for good stats, high connect time and NPS transfers.
  • Received numerous vouchers for selling the targeted plan to be sold.
  • Offered a job on inbound campaign wherein they saw my potential in making more sales.
  • During the Covid-19 Pandemic (March 2020 –September 2020) I have been chosen to be a Back of House representative of Telstra to provision residential and business orders because of my high percentage in clean sales for more than 2 months.
  • I was trained for Disconnections / Saves so, I have knowledge in disconnecting services both in business and consumer accounts.
  • I was chosen again to action on Service Requests (SR 1-2xxxxx) from Telstra partners in adding / removing codes of mobile services in MICA, change FNN, checking CorpSME if they are authorised to act on behalf of the customers, FNN number swap & redirection, add / update plans on business NBN via VDI.
  • Know how to access mobile services in Mobile Helpdesk and check lease fees enquiry.

Telstra Business Coach

TSA Group
11.2020 - 01.2021
  • Call auditing to make sure that every agent is compliant with the company’s standards.
  • Coordinating with back of house and other departments to escalate customer’s complaints and fast track orders.
  • Organizing group, off the floor and side by side coaching sessions to help employees improve and overcome their struggling points.
  • Organizing team meetings to make sure that agents are up to date with all the changes given by our client which is Telstra.
  • Sending reports to Team leader daily.
  • Achievements: I was offered a job by the Operations Manager to be a coach to fill for one of the team leader who handled a different campaign which is HCF insurance.
  • I was able to coach the new team members and helped them improve with their specific struggling points.
  • Acknowledged by the Managers in doing all the tasks on time and receiving positive feedbacks from the agents.
  • Given a bonus and included in the Team dinner for hitting our target for each month.

Assistant Store Manager

Domino’s Pizza
04.2013 - 09.2016
  • Cash handling and money banking.
  • Dealing with customer’s feedbacks and complaints.
  • Doing drivers float, food counting for a daily basis inventory, and temperature log.
  • Doing open, peak or closing shifts.
  • Making sure that the service and every order is perfect to make the customer happy.
  • Organising and cleaning the area.
  • Responsible for ordering stocks from Kailis Brothers, GSF or Coke, processing sale’s report and labor of employees per shift, to call the IT help desk in regards with any system issues and to submit report to the franchisee.
  • Achievements: Became an Assistant Store Manager after being trained as a shift runner after a month.
  • Knowledgeable in doing Inventory/Reports of the store, ordering the stock orders and how to roster staffs.
  • Enrolled to Domino’s Pizza College by the owner for upskilling trainings.
  • Given bonuses e.g. voucher.

Team Member to Restaurant Manager

Nando’s
09.2011 - 04.2013
  • Cash handling and money banking.
  • Dealing with customer’s feedback and complaints.
  • Creating and submitting reports.
  • Organising and cleaning the area.
  • Shift running.
  • Achievements: Got a bonus for doing a job well done.
  • Salary Raised.
  • Trained and promoted as a manager after 3 months.

Team Member

KFC
01.2011 - 01.2012
  • Cashier/Cash handling.
  • Cleaning and washing utensils per shift.
  • Dealing with the customer’s feedback and complaints unless they asked for the manager on duty.
  • Organising and cleaning the area.
  • Refilling fridge, condiments and packaging.
  • Achievements: Got a score of 100% CHAMPS on the mystery shopper.
  • Got rewards e.g. movie tickets / voucher for doing a great Job.

Deli, Fruit and Vegetable Staff & Cashier

Scarvaci’s IGA
03.2011 - 08.2011
  • Cashier/cash handling.
  • Cutting or serving deli products to customers.
  • Refilling fruit and vegetables.
  • Rotating fruit and vegetables using first in, first out method.
  • Organising and cleaning the area.
  • Wrapping vegetables if it’s going to be on sale.
  • Achievements: Knowledgeable in Deli, fruit and vegetables service and working in the supermarket.

Education

Work safely in the construction industry - CPCCOHS1001A

Express Online Training

Training and Academy - Telstra Business/Residential -Outbound

TSA Group
01.2016

Certificate I in Construction (White Card) - CPC10111

Express Online Training

RSG Course - SITHGAM201

Express Online Training

Provide Responsible Service of Alcohol - SITHFAB201

Express Online Training

Bachelor of Nursing - Nursing

University of Notre Dame Australia
Fremantle, WA
12-2027

Provide basic emergency life support - HLTAID002, HLTAID001 Provide cardiopulmonary resuscitation, HLTAID003 Provide first aid

St. John Ambulance Western Australia Ltd.
01.2016

Food Safety Supervisor Certificate - undefined

Domino’s Pizza
01.2016

Certificate in MYOB: Essentials - undefined

Challenger Institute of Technology
01.2016

Certificate III in Hospitality - undefined

Selmar Institute of Education
01.2012

Certificate IV in Dental Assisting (not completed) - undefined

Central Institute of Technology
01.2012

Skills

  • Considering the opinion of others
  • Providing excellent customer service
  • Compliant with company’s standards
  • Aiming to reach goals and targets
  • Management
  • Teamwork
  • Writing reports
  • Self-motivated

Certification

  • Department of Health
  • Criminal Record Screening Clearance Card
  • ID Number: 586626-1
  • Expiry Date: 13/02/2028


  • My Flex Training
  • HLTAID009 Provide cardiopulmonary resuscitation
  • HLTAID011 Provide First Aid
  • Certificate number: S 9563/1293
  • Issue Date: 14/03/2025


  • Best West Care
  • HLTWHS005 Manual Handling
  • Credential Number: BCW0006837
  • Issue date: 10/03/2025


  • Western Australia Police Force
  • National Police Certificate
  • Application number: 622CF2C1B0
  • Issue Date: 13/02/2025


  • Mask Fit Testing
  • 3M Aura 1870+ [100] N95
  • TRIDENT P2 RTCFFP2 [100] N95
  • Expiry date: 17/03/2026


  • NDIS Work Screening
  • Screening ID: 61740729
  • Application ID: 5A0150945
  • Expiry Date: 25/02/2030


  • Working with Children Check
  • WA Notice Number: 4602438
  • Expiry Date: 27/07/2028


  • Covid-19 Vaccination Evidence
  • Comirnaty
  • 02/09/2021
  • 23/09/2021
  • 23/02/2022


Timeline

Student Nurse

Howard Solomon Aged Care
05.2025 - 06.2025

Customer Service Representative / 2IC

Telstra Store Rockingham
09.2021 - Current

Telstra Business Coach

TSA Group
11.2020 - 01.2021

Customer Service Representative Inbound / Outbound & Sales Agent

TSA Group
09.2016 - 09.2021

Assistant Store Manager

Domino’s Pizza
04.2013 - 09.2016

Team Member to Restaurant Manager

Nando’s
09.2011 - 04.2013

Deli, Fruit and Vegetable Staff & Cashier

Scarvaci’s IGA
03.2011 - 08.2011

Team Member

KFC
01.2011 - 01.2012

Certificate I in Construction (White Card) - CPC10111

Express Online Training

RSG Course - SITHGAM201

Express Online Training

Provide Responsible Service of Alcohol - SITHFAB201

Express Online Training

Provide basic emergency life support - HLTAID002, HLTAID001 Provide cardiopulmonary resuscitation, HLTAID003 Provide first aid

St. John Ambulance Western Australia Ltd.

Food Safety Supervisor Certificate - undefined

Domino’s Pizza

Certificate in MYOB: Essentials - undefined

Challenger Institute of Technology

Certificate III in Hospitality - undefined

Selmar Institute of Education

Certificate IV in Dental Assisting (not completed) - undefined

Central Institute of Technology

Work safely in the construction industry - CPCCOHS1001A

Express Online Training

Training and Academy - Telstra Business/Residential -Outbound

TSA Group

Bachelor of Nursing - Nursing

University of Notre Dame Australia

Similar Profiles

CREATE PROFILE
Jubell Altamirano