Judah Vincent
Greenfields,WA
Summary
A dedicated and passionate professional committed to maintaining high personal standards and consistently surpassing expectations. I am enthusiastic about the opportunity to contribute my skills and experience to the Network Ground Services team, as a dedicated Ground Service Supervisor. I thrive in collaborative and autonomous, high-pressure environments, where I excel at meeting deadlines. This includes, coordinating with superiors, peers & stakeholders and consistently working to meet or exceed performance expectations for the benefit of Qantas. I am not afraid to work hard, get hands on and provide excellent, quality outcomes.
Overview
7
7
years of professional experience
Work History
Ramp Services Coordinator
Network Turbine Solutions Pty Ltd (Qantas Group)
Perth Airport
4 2022 - Current
- Worked cohesively, as a team member, leader or autonomously to conduct all tasks required for aircraft arrivals, departures and other operational functions. Consistently using a high level of initiative, pre-planning, and proactive problem-solving, with limited communication around aircraft noise.
- Executed diverse responsibilities, including aircraft receipt, dispatch, pushback, lead-loading, fleet presentation, toilet and water servicing, high-risk work from heights, passenger marshalling and baggage make-up services.
- Coordinated teams of between 3 to 12 to Unload, Clean or Load aircraft, in-line with Loading Instructions, flight schedules and customer/company expectations.
- Managed long-shifts on a 7-day rotating roster. Monitoring personal fatigue, ensuring safety is foremost priority.
- Liaised with and worked to maintain good relations with my colleagues and the many other stake-holders involved in Perth Airport ramp operations. Keeping customer service and effective communication, both verbal and written, as a high priority, at all levels.
- Functioning in a high-stress environment, resolving operational disruptions, organising and prioritising tasks to meet strict OTP deadlines. whilst actively identifying, managing and reporting work or airport safety hazards or risks. Complying with and improving Qantas' high safety standards as one of few Health and Safety Representative's for the ramp team.
Civilian Instructor Volunteer
Australian Air Force Cadets
707 City of Mandurah Squadron
05.2017 - Current
- Completed all recognized promotional courses provided by the AAFC (JNCO, SNCO, CWOFF, and CUO course)
- Completed both Flying Training courses provided through the AAFC, under partial or full sponsorship. (Achieving first solo in Powered and Gliding)
- Managed and directed large numbers of subordinates and peers to achieve goals or complete required tasks, in varying situations. E.g Managed movement, safety and performance of over 100 people at once on promotional courses and other activities.
- Developed and implemented performance improvement strategies and plans to promote continuous growth personally, for subordinates, and unit.
- Given the responsibility to monitor and implement Work Health and Safety procedures and identify potential hazards and risks.
- Instructed full-length lessons and courses on various topics within the AAFC. Including Aviation.
- Provided mentorship and acted as a role model to all immediate subordinates. (In areas such as; leadership, task-management or AAFC specific skills)
Delivery Expert
Dominos Pizza
Meadow Springs
12 2021 - 10 2022
- Interacted professionally with customers in person or by phone and acted with a sense of urgency to drive a positive customer experience.
- Delegated tasks and supported the team to maintain efficiency through busy shifts.
- Kept delivery vehicle clean and neat to maintain the company's professional reputation.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Maintained and organized, safe, clean work areas to uphold company safety and security standards.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
- Enhanced the company's image by complying with uniform and appearance standards to contribute to an atmosphere of teamwork and professionalism.
Crew Member Trainer
Hungry Jack's Mandurah
7 2019 - 8 2021
- Assisted, trained and mentored other team members to achieve goals.
- Prepared and cooked food orders for customers while noting customizations and portion sizes.
- Worked well with teammates while accepting and applying coaching from management team.
- Performed serving, cleaning and stocking to high standards providing excellent customer satisfaction.
- Managed multiple cleaning jobs such as; Washing dishes, stripping and cleaning fryers, broilers and other machines, mopping etc. Always completed punctually, above the standard required.
Education
Completion Of WACE/ATAR - Including Aviation & AIT - 88.85 ATAR
Kent Street Senior High School
East Victoria Park, WA11.2021
Completion of Year 10 -
Foundation Christian College
Greenfields, Mandurah, WA 12.2019
Skills
- Strong Work-ethic
- Leadership
- Service Quality
- Ground Services and Safety
- Verbal and Written Communication
- Teamwork and Collaboration
- Customer-Centric
- Time Management
- Attention to Detail
- Porblem-Solving & Analysis
- Task Prioritization
- Integrity and Dependability
Timeline
Civilian Instructor Volunteer
Australian Air Force Cadets
05.2017 - Current
Ramp Services Coordinator
Network Turbine Solutions Pty Ltd (Qantas Group)
4 2022 - Current
Delivery Expert
Dominos Pizza
12 2021 - 10 2022
Crew Member Trainer
Hungry Jack's Mandurah
7 2019 - 8 2021
Completion Of WACE/ATAR - Including Aviation & AIT - 88.85 ATAR
Kent Street Senior High School
Completion of Year 10 -
Foundation Christian College