Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jude Carson

Marrickville,NSW

Summary

A passionate Beauty Therapist with great organizational and interpersonal skills, with strong work ethic. To add to this, I also have 5 years' experience in the Hair Industry ,2003 -2008 working as a Salon Assistant for some of Sydney's top Salons, Joe Gibara, Muse, Torquol Murray, I believe I will be a great asset to your company. Eager to learn and take on new and exciting challenges.

Overview

9
9
years of professional experience

Work History

Beauty Therapist

Endota Spa
02.2024 - Current
  • Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
  • Performed beauty treatments, facials, massages,
  • Enhanced client relationships through excellent customer service and effective communication skills.
  • Increased salon revenue by upselling additional services and retail products to clients.
  • Educated clients on care processes and advised on further care and products.
  • Analyzed client needs and came up with individualized and continuous treatment plans.
  • Provided personalized care packages for clients daily from skincare to overall relaxation techniques.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.

Hostess

Neil Perry Restaurant
10.2021 - 02.2024
  • Provided menus to customers and answered questions regarding menu items.
  • Provided excellent customer service by anticipating customer needs.
  • Contributed to team efforts by accomplishing related tasks as needed.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Processed payments from customers using a POS system.
  • Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
  • Answered phones promptly to record and confirm reservations.

Salon Co-Ordinator

Crown Hair
07.2020 - 04.2021
  • Managed appointment bookings through multiple channels like phone, email or walk-in customers.
  • Developed and maintained client relationships by providing excellent customer service.
  • Maintained client records within computer system, gathering personal contract information, treatment needs and style preferences for use upon future visits.
  • Shampooed, conditioned and dried hair and scalp
  • Assisted with sweeping up hair and wiping down stations to keep salon clean and sanitary.
  • Kept work stations clean and sanitized scissors, combs and other styling tools.
  • Maintained a clean work environment throughout the day.
  • Processed payments, took appointments and assisted with management of flow of patron visits when needed.

Restaurant Supervisor/Banking/Cashier

Bacco Osteria- Italian restaurant
09.2019 - 01.2020
  • Trained new employees on restaurant policies and procedures.
  • Resolved customer complaints regarding food quality or service issues promptly and courteously.
  • Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
  • Provided fast, friendly and knowledgeable service to guests, proactively promoting specials and enhancing sales of key menu items.
  • Established good customer relations and excellent service to build and retain loyal customers.
  • Served food and beverages to patrons and confirmed complete orders.
  • Answered incoming calls from customers regarding reservations or general enquiries.
  • Set up tables in between patrons to reduce wait times.
  • Supported team operations by keeping supplies well-stocked and stations ready for guest service.
  • Presented menus and answered questions regarding items.

Host/Reservations

Bop and Tone- Restaurant & Bar
11.2018 - 06.2019
  • Took reservations over phone and in person.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Stocked server areas with supplies before, during and after shifts.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Checked identification for guests who appeared under age 21.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Processed payments from customers using a POS system.

Host

Smoke Cocktail Bar
11.2017 - 11.2018
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Managed reservations, waitlists, and special requests for large parties.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Spoke with patrons to drive satisfaction with food and service.
  • Restocked condiments, silverware, napkins, tablecloths. as needed.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Checked identification of patrons ordering alcoholic beverages when necessary.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Took beverage orders and served drinks during peak meal times.
  • Greeted guests and gathered information to seat groups or place on waitlists.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Monitored dining room activity to ensure all guests were receiving optimal service.
  • Communicated with kitchen staff regarding customer feedback or complaints.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Directed customers to bar area in high-traffic times to increase drink sales.
  • Developed long-term relationships with customers to increase opportunities for repeat business.

Restaurant Hostess

Glass Brasserie, Hilton – Restaurant, Wine Bar
01.2015 - 01.2017
  • Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Managed reservations, waitlists, and special requests for large parties.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Spoke with patrons to drive satisfaction with food and service.
  • Restocked condiments, silverware, napkins, tablecloths. as needed.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Checked identification of patrons ordering alcoholic beverages when necessary.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Directed customers to bar area in high-traffic times to increase drink sales.

Education

Diploma - Beauty Therapy

Tafe
Medowbank
12-2023

Hospitality Management - Hospitality

Hostec International
Sydney
01-2014

Skills

  • Cleaning and Sanitizing
  • Guest Relations
  • Supply Restocking
  • Reservations
  • Phone and Email Etiquette
  • POS System Operation
  • Guest Check-In and Check-Out
  • Cash Handling
  • Customer Service
  • Transaction Processing
  • Scalp Massage Techniques
  • Shampooing and Conditioning
  • Makeup Application
  • Waxing and Hair Removal Techniques
  • Lash and Brow Maintenance
  • Hot Stone Massage
  • Manicures and Pedicures
  • Aromatherapy
  • Skincare product knowledge
  • Anti-aging treatments
  • Client consultation abilities
  • Advanced facial treatments
  • Chemical peel experience
  • Expert massage techniques
  • Skin analysis competency
  • Facials and Chemical Treatments
  • Flexibility and Adaptability
  • Beauty Treatment Recommendation

Timeline

Beauty Therapist

Endota Spa
02.2024 - Current

Hostess

Neil Perry Restaurant
10.2021 - 02.2024

Salon Co-Ordinator

Crown Hair
07.2020 - 04.2021

Restaurant Supervisor/Banking/Cashier

Bacco Osteria- Italian restaurant
09.2019 - 01.2020

Host/Reservations

Bop and Tone- Restaurant & Bar
11.2018 - 06.2019

Host

Smoke Cocktail Bar
11.2017 - 11.2018

Restaurant Hostess

Glass Brasserie, Hilton – Restaurant, Wine Bar
01.2015 - 01.2017

Diploma - Beauty Therapy

Tafe

Hospitality Management - Hospitality

Hostec International

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Jude Carson