Jude Ferguson
Canberra,ACT
Summary
Enthusiastic to learn to gain opportunities to progress in any work environment. Experienced in handling difficult situations regarding customers along with managing orders. Serves customers with a positively upbeat style, consistently organizing and responding appropriately to feedback from customers and superiors. Working well in team situations contributing my fair share in projects, frequently putting the needs of others before my own. Good perception with adequate attention to detail.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front of House Employee /Junior Barista
Sweet Bones
Scullin, ACT
07.2023 - Current
- Greeted customers and provided friendly customer service, and taking orders.
- Answered phone calls, took reservations, and answered inquiries.
- Resolved any customer complaints or issues promptly with professionalism.
- Performed opening and closing duties such as counting money, organizing supplies.
- Assisted with training new front of house employees on procedures and policies.
- Tracked inventory levels of necessary supplies
- Assisted in advertising new menu items online and on social media
Aged Care Worker
Private
Canberra , ACT
03.2022 - 07.2022
- Provided clients with emotional support and companionship.
- Assisted with activities of daily living
- Helped with light housekeeping tasks such as laundry, vacuuming, dusting and cleaning bathrooms.
- Ensured a safe environment by monitoring equipment use and checking fire safety systems regularly.
- Organised and monitored medication schedules for elderly clients.
- Conducted home visits to assess the needs of elderly clients.
Education
Some College (No Degree) -
St Francis Xavier College
Florey, ACTSkills
- Guest Relations
- First Aid Training through Red cross
- Phone Etiquette
- Strong Work Ethic
- Complaint Handling
- Team Collaboration
- Social Perceptiveness
- Reservation Management
Affiliations
- Part of a social netball and basketball team
- Actively attending the gym daily
- Currently working part time as a Front of house worker/ junior Barista
- Studying at CIT Bruce for Certificate IV Legal
Accomplishments
- Completed 6 years of highschool/ college including a tertiary education, awarded Year 12 Certifiacte
Certification
- First aid certification
- White water and rapids certification level 3
- Soccer Referee certificate
Languages
English
Professional
Timeline
Front of House Employee /Junior Barista
Sweet Bones
07.2023 - Current
Aged Care Worker
Private
03.2022 - 07.2022
Some College (No Degree) -
St Francis Xavier College
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