Jude Jacob
Mill Park,VIC
Summary
Logistics and data analytics professional with over four years of experience at Amazon India, complemented by roles as an Inventory Analyst at Royal Nut Company and Freelance Analyst at TELUS International. Expertise in optimizing inventory and streamlining processes, resulting in improved data quality and operational efficiency. Proficient in data analytics and inventory management tools, including SAP ERP, with strong skills in data visualization using Power BI, SAS Viya, and Tableau. Proven ability to create data-driven solutions that enhance team collaboration and drive success.
Overview
9
9
years of professional experience
Work History
Freelance Data Analyst
TELUS International
11.2024 - Current
- Evaluated AI-generated responses for accuracy, relevance, and compliance with quality standards.
- Documented errors in AI outputs to enhance algorithm performance and user experience.
- Provided comprehensive feedback on system responses to drive ongoing improvements in AI functionalities.
- Maintained data accuracy and quality while managing time-sensitive tasks in a fast-paced freelance environment.
Inventory Analyst Intern
Royal Nut Company
03.2024 - 06.2024
- Collaborated with the supply chain and warehouse teams to redesign the Scoresby warehouse layout, optimizing space for efficiency and ease of access.
- Conducted ABC analysis on historical sales data to prioritize high-demand products and improve warehouse accessibility.
- Worked with stakeholders to align product placement with accessibility and safety, creating a layout that balanced sales frequency with item characteristics (e.g., allergens, weight).
- Proposed an Economic Order Quantity (EOQ) model to streamline demand forecasting and inventory procurement.
Senior Catalog Specialist
Amazon India
03.2019 - 08.2021
- Managed end-to-end vendor accounts, collaborating with vendors to resolve catalogue issues, align on product listings, and improve operational performance across Amazon marketplaces.
- Participated in Weekly Business Review (WBR) and provided actionable insights based on KPIs to senior leadership. KPIs were TAT, Quality and TP90 (repeat count).
- Revised Standard Operating Procedures (SOPs) for the Amazon Canada (CA) marketplace, implementing a holistic fix that reduced repeat Andon Cords by 25% through structured problem-solving and root cause analysis.
- Spearheaded the onboarding of a new Fulfilled by Amazon (FBA) process and trained team members to manage increased case volume efficiently.
- Acted as the primary point of contact for escalations from the CA marketplace, delivering detailed root cause analysis, resolutions, and prevention strategies.
Catalog Specialist
Amazon India
03.2017 - 03.2019
- Key part of the defect elimination team, identifying root causes of issues to prevent recurring Andon Cords.
- Managed stakeholder relationships with vendors, vendor managers, and Fulfilment Centres (FCs) to predict and prevent defects across multiple channels.
- Conducted detailed catalog audits based on inputs from vendors and FCs, implementing solutions to enhance accuracy and prevent recurring issues.
- Developed automation solutions that improved productivity and process efficiency, reducing resolution time by 15% and cutting SLA response time from 5 days to 3 days, particularly for NAFN ASINs.
- Managed customer complaints to ensure post-resolution satisfaction and consistently met all performance KPIs.
Education
Master of Logistics and Supply Chain Management -
La Trobe University
MelbourneBachelor of Engineering - Computer Science
Sathyabama University
ChennaiSkills
- Data visualization tools
- Power BI and Tableau
- SAS Viya
- LogHub
- Data analysis tools
- Microsoft Excel
- SQL and Python
- Predictive analytics
- SAS Enterprise Miner
- Supply chain optimization
- Inventory management tools
- SAP ERP
- Supply chain analytics
- Customer relationship management (CRM)
- Stakeholder management
- Escalation handling
- Team leadership and training
- Interpersonal communication skills
- Adaptability and attention to detail
References
Available upon request.
Timeline
Freelance Data Analyst
TELUS International
11.2024 - Current
Inventory Analyst Intern
Royal Nut Company
03.2024 - 06.2024
Senior Catalog Specialist
Amazon India
03.2019 - 08.2021
Catalog Specialist
Amazon India
03.2017 - 03.2019
Master of Logistics and Supply Chain Management -
La Trobe University
Bachelor of Engineering - Computer Science
Sathyabama University