Jude Johanson

As Head Gardener for Fraser Shores 2 Retirement Village, I am in charge of running 4 staff & maintaining 22 hectares of land & houses. We have 192 stand alone houses that require gardens, lawns and irrigation systems to be regularly maintained. I have developed & maintained relationships with the 300 residents in the village & provide a courteous & fun, positive attitude to all.

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.

Work well in a team setting, providing support and guidance.

• Work effectively in fast-paced environments.
• Paid attention to detail while completing assignments.
• Developed and maintained courteous and effective working relationships.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Cultivated interpersonal skills by building positive relationships with others. Identify issues, analyzed information and provided solutions to problems.
• Proven ability to learn quickly and adapt to new situations.

In this role I led numerous team members in a high end gardening company, servicing multi million dollar properties with high quality workmanship.

I liaised with management, Clients & other trades to get jobs done to a high standard on time & within budget & also upselling products to the clients without being pushy.

Skills used:

• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
• Mentored and guided employees to foster proper completion of assigned duties.
• Coordinated resources effectively to meet project deadlines and achieve desired results.
• Built strong relationships with customers through positive attitude and attentive response.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Conducted risk assessments for each project phase, proactively identifying potential obstacles before they became significant challenges.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.

I owned my own gardening & plant nursery business in New Zealand before I moved to Australia.

I grew1000s of plants for sale which i used in my gardening business or sold online or at markets.

I had 60 regular clients including Real Estate Agency's where i maintained & upgraded their gardens & lawns.

Skill involved

• Enhanced garden aesthetics by selecting and arranging plants according to design specifications.
• Contributed to the creation of a visually appealing environment through regular pruning, watering, and fertilizing tasks.
• Ensured timely completion of seasonal gardening tasks such as planting, weeding, and pest control measures.
• Maintained client satisfaction with efficient communication regarding project progress and addressing concerns promptly.
• Managed time efficiently when juggling multiple projects simultaneously while adhering to deadlines.
• Secured repeat business from satisfied customers by providing exceptional service in all aspects of garden maintenance.
• Supported clients in achieving desired garden styles by providing expert plant recommendations based on climate, soil type, and sunlight exposure.
• Cut trees and shrubs to shape and maintain landscape.

I bought an existing Pet Shop in a small rural town in New Zealand at a young age & absolutely loved it.

I had kittens, puppies, several species of birds & fish, rabbits, guinea pigs & Chinchillas.

I was often in the local paper presenting articles on animal care & interesting facts. I promoted animal awareness & care with local kindergarten children & often ran colouring in competitions for the kids.

Selling rabbits to a farming community was a challenge but many a small bunny found its best life living with a loving child & disgruntled farming farther.

I ordered stock, feed & fish from reputable companies & got in touch with breeders who sold me birds, rabbits & guinea pigs.

I learnt a lot from my time in the shop but with the rising costs in rent I unfortunately had to close the doors.

Skills involved :

• Enhanced customer satisfaction by providing personalized assistance and care for pets in the store.
• Streamlined product inventory management, ensuring timely restocking of shelves and maintaining organized displays.
• Collaborated with team members to maintain a clean, welcoming environment for both customers and animals.
• Educated customers on proper pet care techniques, resulting in healthier pets and happier owners.
• Handled cash transactions efficiently, ensuring accurate accounting and a smooth customer experience at checkout.
• Implemented creative marketing strategies to promote sales and drive store traffic through social media engagement.
• Developed strong rapport with clients, fostering long-lasting relationships and generating repeat business.
• Reduced instances of lost merchandise by implementing effective loss prevention measures throughout the store.
• Maintained up-to-date knowledge on new products and industry trends, offering informed recommendations to customers seeking advice.
• Conducted thorough research on various pet species'' needs to provide accurate information to prospective adopters or buyers.
• Resolved customer complaints professionally and effectively by listening attentively and finding appropriate solutions quickly.
• Expanded the store''s client base through enthusiastic participation in local pet-related events, building brand recognition and fostering community relationships.
• Served as liaison between customers' veterinarians, delivering vital prescription medications accurately while respecting privacy and confidentiality.
• Monitored animal health regularly, facilitating prompt veterinary attention when needed.
• Organized successful adoption events, connecting numerous pets with loving forever homes.
• Coordinated special events such as pet seminars or workshops that educated the community about responsible pet ownership practices.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Prioritized helping customers over completing other routine tasks in store.
• Stocked merchandise, clearly labelling items, and arranging according to size or colour.
• Provided exceptional services and pleasant shopping experiences to retail customers.