Jude Mendoza
Rooty Hill,NSW
Summary
A highly adaptable and detail-oriented professional with diverse experience in disability services, healthcare, and business operations. Currently working as a Planner with the National Disability Insurance Agency (NDIA), I assess and develop participant plans in alignment with NDIS legislation, ensuring individuals receive reasonable and necessary supports. My background as a Registered Nurse has equipped me with strong clinical expertise, risk assessment skills, and the ability to engage with diverse stakeholders, particularly in community and outpatient care settings. Additionally, my experience as a business owner has enhanced my financial management, problem-solving, and operational skills, allowing me to effectively navigate complex environments. I am passionate about delivering high-quality, person-centred outcomes and thrive in roles requiring critical thinking, regulatory compliance, and stakeholder engagement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Planner
National Disability Insurance Agency (NDIA)
07.2024 - Current
- Assess and review participant eligibility and support needs in alignment with the NDIS Act 2013 and relevant legislative frameworks.
- Develop and implement tailored NDIS participant plans, ensuring supports align with participant goals, functional capacity, and reasonable and necessary criteria.
- Engage with participants, families, carers, and service providers to facilitate person-centred planning and ensure participants access quality and safe services.
- Interpret and apply policy, operational guidelines, and best practices in complex case management to support informed decision-making.
- Maintain accurate and comprehensive documentation, producing high-quality plans, correspondences, and plan justifications.
- Collaborate with internal and external stakeholders, including participants, authorised representatives, allied health professionals and support coordinators, to improve participant outcomes.
- Provide guidance and support to participants in navigating review and reassessment processes, ensuring procedural fairness and transparency.
- Utilise NDIA systems, including PACE, SAP CRM and MyPlace Provider, to manage participant information and streamline plan approvals.
Business Owner
Self-Employed
01.2023 - 07.2024
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
Registered Nurse
Australian Vaccine Services
08.2022 - 07.2024
- Immunisation of vaccines, observations, administrative duties, cold chain management, assisting with business requirements, coordination of staff and allocating appropriate workloads
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
Chronic Disease Management Registered Nurse
ForHealth Group
04.2022 - 04.2023
- Conducted Care Plans/Team Care Arrangements, health assessments, vital signs, Ankle-Brachial Index & ECG interpretations, client collaboration and education, Medical Director/Best Practice Software
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Enhanced patient satisfaction and improved patient outcomes implementing evidence-based nursing interventions and individualized care plans.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for complex cases.
- Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
Registered Nurse
Vanguard Health
04.2021 - 08.2022
- Utilised critical thinking skills to prioritise nursing interventions based on patients' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Educated family members and caregivers on patient care instructions.
Registered Nurse
Greater West Medical Centre
04.2019 - 04.2021
- Collaborated with interdisciplinary teams to develop comprehensive care plans for optimal patient outcomes.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Assisted physicians in performing diagnostic tests and procedures to facilitate prompt diagnosis and treatment.
- Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
- Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
- Performed routine wound care and dressing changes on schedule.
Education
Graduate Diploma of Professional Accounting - Finance
Central Queensland University
Sydney12-2023
Bachelor of Nursing - Health
University of Technology Sydney
Sydney, NSW12-2018
Higher School Certificate -
St Marys Senior High School
Sydney, NSW12-2013
Skills
- Leadership & Collaboration
- Critical Thinking
- Written & Verbal Communication
- Compassionate
- Confidentiality
- Inquisitive
- Versatility
- Empathetic
- Attention to Detail
- Business Development
Certification
- National Immunisation Program for Healthcare Practitioners
- AHPRA RN Registration
- CPR Certification
Awards
- Team Leadership Award – Registered Nurse
- Mechatronics Team Representative
- Captain of Junior Dunheved Golf Team
- Western Sydney District Representative of School Spelling Bee
Timeline
Planner
National Disability Insurance Agency (NDIA)
07.2024 - Current
Business Owner
Self-Employed
01.2023 - 07.2024
Registered Nurse
Australian Vaccine Services
08.2022 - 07.2024
Chronic Disease Management Registered Nurse
ForHealth Group
04.2022 - 04.2023
Registered Nurse
Vanguard Health
04.2021 - 08.2022
Registered Nurse
Greater West Medical Centre
04.2019 - 04.2021
Graduate Diploma of Professional Accounting - Finance
Central Queensland University
Bachelor of Nursing - Health
University of Technology Sydney
Higher School Certificate -
St Marys Senior High School
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