Judi Richards
Adelaide,SA
Summary
Quality-focused professional with background of successful management. Enthusiastic about improving quality and effectiveness of services.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
12
12
years of professional experience
Work History
Disability Support Officer
Department of Human services SA
Adelaide, SA
06.2021 - Current
- Assisted clients with everyday tasks , lifting heavy items and addressing other inquiries.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Created reports summarizing customer service activities and trends.
- Community based position so cooking and cleaning and everyday tasks attended for clients
- Regular transportation’ ,driving transit vans to and from appointments and outing on regular basis
- Provided top quality control and eliminated downtime to maximize revenue.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Advocated for clients to resolve medical or personal crises.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Assisted individuals in performing wide range of housekeeping functions to develop levels of ability.
Aged Care Support Staff
Anglicare
Adelaide, SA
06.2013 - 07.2021
- Managed department schedule by maintaining calendars, arranging meetings and organizing conferences.
- Scheduled maintenance tasks for server infrastructure according to established guidelines.
- Answered and directed phone calls to appropriate staff members, maintaining efficient communication.
- Collaborated with other professionals to assess client needs.
- Educated clients on options to assist in making informed decisions.
- Maintained clean and well-organized environment for client happiness and safety.
- Provided crisis intervention services during emergency situations.
- Laundered clothing and bedding to prevent infection.
- Utilized data and experience to coordinate patient care and rehabilitation.
- Offered advice on nutrition, exercise and lifestyle choices that are beneficial for seniors.
- Guided clients in development of skills and strategies for dealing with individual problems.
- Assisted with meal planning to meet nutritional plans.
- Counseled clients or patients individually and in group sessions to assist recovery from illness and to adjust to life.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Actively listened to client concerns and complaints while providing appropriate guidance.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
Education
High School Diploma -
Woodville High School
Adelaide 11-1989
Skills
- Operational support
- Contract management
- Budget management
- Recruiting
- Quality controls
- Support services
- Client service
- Team building
- Schedule coordination
Timeline
Disability Support Officer
Department of Human services SA
06.2021 - Current
Aged Care Support Staff
Anglicare
06.2013 - 07.2021
High School Diploma -
Woodville High School
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