Summary
Overview
Work History
Skills
Timeline
Generic

Judie Conolly

Oxley

Summary

Dynamic and dedicated professional with extensive experience as a Personal Assistant at Dr. Carolyn Cho, excelling in time management and customer service. Proven ability to enhance patient experiences through effective communication and organization, while implementing a paperless practice and ensuring compliance with health regulations. Strong work ethic and commitment to quality service delivery.

Overview

45
45
years of professional experience

Work History

Personal Assistant

Dr Carolyn Cho
03.2011 - Current
  • Management of Surgeon's diary (Genie Software)
  • Meet and greet patients, entering patient details and receipting.
  • Build a rapport with breast cancer patients to provide as stress-free as possible journey from initial consultation, surgery and through their Oncology treatment.
  • Provide Surgical Fee Estimates and obtain signed consent.
  • Review letters dictated by Dr Cho using Dragon and typing of operational reports
  • Liaise with Anaesthetists, Surgical Assistants, Theatre Booking Staff, Medical and Radiation Oncology Professionals and Staff, and General Practitioners.
  • Monitoring emails, prioritising and responding to in a timely matter
  • Health Fund, Medicare and DVA billing.
  • Debtors monitoring
  • Daily banking reconciliation

Other duties not included in Job Description

  • Monitor and install software and IT upgrades to keep up to date with latest versions.
  • Constantly review office procedures to provide a high quality of service to patients and professionals.
  • Implementation of paperless practice for Dr Cho
  • Accounts payable and payroll.
  • Monitor and install fee updates for Health Funds, DVA, Medicare and AMA.

Receptionist

Canberra Sleep Clinic
07.2010 - 03.2011
  • Accurately entered patient details (Genie Software)
  • Monitored, scheduled and prioritised appointments
  • Telephone enquiries
  • Liaised with patients, Carers, General Practitioners, Specialists, Hospitals and Insurance Companies
  • Patient invoicing and receipting
  • Daily banking reconciliation
  • Dictaphone transcription

Remedial Massage Therapist and Sports Trainer

Self Employed
07.1998 - 03.2010
  • Researched and updated client handout sheets
  • Provided accurate technical reports and confidentially liaised with general practioners and allied healthcare providers and workers compensation companies
  • Adhered strictly to ATMS Code of Conduction
  • Applied Occupational Health and Safety standards.

Sports Trainer Newcastle City Australian Rules Football Club

  • Prepared players for game, pre sports massage, stretching and taping
  • Provided appropriate treatment for on-field injuries including crisis management for severe injuries

Various Administration and HR Positions

Government and Private Enterprise
01.1980 - 01.1998

Skills

  • Time management
  • Multitasking and organization
  • Customer service
  • Strong work ethic

Timeline

Personal Assistant

Dr Carolyn Cho
03.2011 - Current

Receptionist

Canberra Sleep Clinic
07.2010 - 03.2011

Remedial Massage Therapist and Sports Trainer

Self Employed
07.1998 - 03.2010

Various Administration and HR Positions

Government and Private Enterprise
01.1980 - 01.1998
Judie Conolly