Judie Ann Espera
Brisbane ,Queensland
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Knowledgeable Guest Service Representative experienced in busy Hotel /Hospital settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level as a Housekeeping /Hospital guest Services position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Guest Service Assistant
Mater Private Hospital
05.2021 - 06.2023
- Responded to Patient inquiries to maximize Patients satisfaction.
- Assisted guests/ Patients with variety of services and Hospital information.
- Trained new Guest Service Assistants on company protocols and best practices, fostering an environment of continuous improvement within the team.
- Upheld Hospital policies and procedures by providing high level of customer service.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Created welcoming and comfortable environment for guests.
- Greeted guests upon arrival by providing warm welcome.
- Maintained neat and orderly Rooms for patients and lobby area to uphold Hospital standards.
- Assisted guests with special requests, ensuring their needs were met promptly and accurately.
- Handled guest complaints calmly and efficiently, rectifying issues to maintain customer loyalty.
- Assisted with Patients needs and toiletries
- Responded to guest/ Patients inquiries, complaints and special requests to increase customer satisfaction.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Maintained high level of professionalism and discretion when dealing with guests.
- Maintained clean and organized Hospital lobby and front desk area, creating a pleasant first impression for arriving patients family and visitors .
- Maintained high level knowledge of all Hospital services offered to answer guest questions.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Self-motivated, with a strong sense of personal responsibility.
- Paid attention to detail while completing assignments.
- Excellent communication skills, both verbal and written.
- Cultivated interpersonal skills by building positive relationships with others.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked flexible hours across night, weekend, and holiday shifts.
House Keeping
Accor Hotels
08.2018 - 04.2021
- Cultivated interpersonal skills by building positive relationships with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Skilled at working independently and collaboratively in a team environment.
- Identified issues, analyzed information and provided solutions to problems.
- Developed strong communication and organizational skills through working on group projects.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
Education
Vocational - Caregiver/ Aged Care
College of Maasin
Philippines 02.2013
Skills
- Guest experiences
- Personal grooming
- Customer Service
- First Aid Training
- Flexible Schedule
- Friendly, Positive Attitude
- Multitasking
- Flexible and Adaptable
- PPE use
- Fluent in English
- Proper Waste Disposal
- Supply Inventory Management
- Vacuuming and Sweeping
- Mopping and Buffing Floors
- Hazardous Chemicals
- Customer Retention
- Cleaning Bathrooms
- Dusting Furniture
- Special Requests
- Linens and Toiletries
- Chemical Cleaners
- Folding Clean Laundry
- Hospitality Management
- Stocking Bathrooms
- Providing Feedback
- Service Quality
- Linen Replacement
- Commercial Cleaning
- Guest Inquiries
- Maintenance Coordination
- Bathroom Restocking
- Wall and Ceiling Cleaning
- Guest experiences
- COVID-19 Safety Procedures
- Mattress Cleaning and Turning
- Room and Public Space Cleaning
- Cleaning and Maintenance
- Steam-Operated Sterilizers
- Clean Rugs and Carpets
- Deep Cleaning Protocols
- Equipment Disinfection
- Housekeeping Understanding
- Bed Checks
- Trash Collection and Disposal
- Window Blind Dusting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Guest Service Assistant
Mater Private Hospital
05.2021 - 06.2023
House Keeping
Accor Hotels
08.2018 - 04.2021
Vocational - Caregiver/ Aged Care
College of Maasin
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