Summary
Overview
Work History
Education
Skills
Timeline
Generic

Judit Kovacs

Collingwood

Summary

With Extensive experience in Operations over several decades. I have honed my leadership skills through adaptability and a people centered approach. Most recently with over 10 years of experience in primary care operations, I have successfully managed the complex needs of more than 200 clinics across multiple organisations. I have spearheaded major innovation and integration projects for leading healthcare providers such as Ochre Health and Family Doctor. I have successfully implemented company wide digital transformation projects including CUBIKO, HotDoc and Automed. I am confident in my ability to provide strategic leadership and add value to both my team and the businesses we support. As a seasoned servant leader, I excel in driving operational success by motivating and guiding teams towards achieving goals. I have a proven track record in multi-site operations management, ensuring seamless integration of services and optimizing billing processes in compliance with Australian regulations. I am adept at implementing systems and process improvements, overseeing acquisitions, and leading change management initiatives to enhance customer satisfaction. My approach is rooted in open and honest communication, enabling me to identify and implement tailored solutions that drive operational excellence. I have an honest and genuine love of helping organisations and the people on the ground love what they do and contribute to the success so everyone benefits. I am eager to further demonstrate my capabilities and have included my resume and skills summary for your review. Please do not hesitate to reach out to me at 0431358844 or via email at your convenience. Thank you for considering my application. Sincerely, Judit Kovacs

Overview

2026
2026
years of professional experience

Work History

Clinic Operations Manager - Polln and Hazel

Nectar Brands
01.2025 - Current
  • Manage digital telehealth clinics in the medicinal cannabis space for an industry leader
  • End to end operations from patient-facing clinics to pharmacy fulfillment
  • Call centre operations and nursing support initiatives
  • Analyzed data from various sources to identify areas of improvement in service delivery or operational processes within the clinic setting.
  • Implemented quality control measures to monitor staff performance, improve service delivery, and maintain a positive work environment.
  • Responsibility for hiring and onboarding clinical staff, doctors and allied health, and ensuring they are qualified candidates and have the skills and are aligned with the brand to join the clinic team.
  • Streamlined clinic operations by implementing efficient scheduling systems and staff coordination.
  • Coordinated cross-departmental collaboration for seamless patient care transitions and integrated healthcare solutions.
  • Managed budgetary planning to maintain financial stability within the clinic while providing high-quality services.
  • Improved patient care efficiency by developing standardized protocols for clinical procedures and treatment plans.
  • Collaborated with healthcare professionals on interdisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
  • Ensured regulatory compliance through meticulous record-keeping, documentation, and adherence to industry guidelines.
  • Created and implemented policies to improve operational efficiency and patient care quality.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.

General Manager Agency and Recruitment (12 Month Contract)

Ontime Healthcare
02.2024 - 01.2025
  • Direct and oversee daily operations of specialised psychiatric nursing agency and recruitment office, including staff management, client relations, and business development initiatives.
  • Analyse data to drive recruitment and ensure fulfillment of shift vacancies for all Melbourne Health mental health units.
  • Maintained preferred relationships with rural and regional hospitals and aged care facilities to ensure teams are ready to deploy for crucial shifts.
  • Developed and implemented comprehensive recruitment strategies to attract top talent for client companies, resulting in a 20% increase in successful placements.
  • Conducted regular performance evaluations and provided ongoing training and mentorship to team members, resulting in improved employee retention and morale.
  • Collaborated with senior leadership to set and achieve sales targets.
  • Developed specialty fields to service gaps in the market.
  • Sourced tender and contract opportunities with government agencies.

Operations, Integrations and Projects Manager

Family Doctor
09.2021 - 01.2023
  • Developed and maintained strong relationships with a diverse range of stakeholders, including the owner, business unit leaders, Practice managers, GPs, and suppliers.
  • In my role, I have been the bridge between process change, executive expectation, and user reality while ensuring all stakeholders are engaged in the process and are able to contribute to ensure success.
  • I have deployed primary care moving to cloud servers, 3rd party integrations to PMS and training and maintenance. Cubiko, Hotdoc and Automed.
  • Analysis of workflows and sourced or developed processes either using technology or systems.
  • Managed expectations of all users along the complete experience journey that was the Family doctor service offering, with the ability to constructively manage concerns to ensure positive outcomes for the stakeholder and the organisation.
  • Successful project management of acquisitions often with a turnaround time of 2 weeks from purchase to going live. (18 in 2 years)
  • Ensuring all new clinics and their teams and patients were onboarded with care and respect and the federation model is respected.
  • Successful change manager, on medical transformational ICT projects. Extensive knowledge of software PMS systems to 3rd party solution roll out. Best Practice, HotDoc, Automed, Practice Hub and Cubiko. PMS system changes from Pracsoft and Genie to Best Practice.
  • Success in leading significant change and influencing diverse teams in large, complex environments.
  • Identified service gaps and resources required to meet project goals and objectives within the primary care network of over 80 clinics.
  • Managed facilitates for renovations, upgrades, and greenfield projects.
  • Focussed on the customer experience and delivering new services.
  • Streamlining operational processes and optimising resources in order to deliver positive results.
  • Achieved project deadlines by coordinating with contractors to manage outcomes.
  • Updated operational methods within the network of clinics, oversaw accounting procedures, tracked information, and compiled data to improve efficiency.
  • Sourced, vetted, and managed vendors needed to accomplish better patient experiences and clinical efficiency.
  • Drove team success through a shared vision and recognition of quality performance.
  • Responsible for writing and delivering learning and development programs for various teams.
  • Responsible for HR advice and mentoring of practice managers.
  • Data analysis and improvement initiatives to drive P&L and service outcomes.

Operational Improvements and Integrations Manager

Ochre Health Group
02.2018 - 09.2021
  • Superclinic Operations manager responsible for multidisciplinary health hub within the Canberra University precinct. Multisite management and senior leader to the Practice Managers in the ACT
  • Moved to national role responsible for a suite of systems and processes that support all areas of practice management. Cubiko, Practice Hub, HotDoc, BestPractice.
  • Responsible for developing culture and process to build successful innovative clinics.
  • Developing and delivering applicable standards, policies, and regulatory guidelines to promote a safe working environment for GPs patients and staff.
  • Responsible for integrations of new clinics into the network, both ITC and process.
  • Identified issues, analysed information, and provided solutions to patient journeys and GP workflow problems.
  • Relationship management for our third-party suppliers, IT vendors and patient management systems
  • Responsible for developing admin Covid protocols and response and adapting and supporting our clinics to change.
  • Undertook operational audits for underperforming clinics and working collaboratively with their teams to get back on track.
  • Responsible for ensuring new strategies are translated to workable procedures on the ground.
  • Advocacy and lobbying at local government level for better use of GPs in the ACT, lower hospital waiting times and streamlining the health pathways.
  • Responsible for developing and writing and delivering learning and development programs for administrative teams.
  • Working with finance to ensure the budgeting process and financial changes are delivered with success.

Head Operational Improvement (6 Month Consultancy)

Better Medical
  • National role responsible for leading change management agenda using critical thinking to break down problems, evaluate solutions and facilitate changes within general practice operations.
  • Mapping and managing efficient service delivery frameworks to customers, both internal and external.
  • Identified current issues, analysed data and performance to provided solutions to issues facing primary care and the operations of 72 medical centres around Australia.
  • Responsible for identifying patient journeys, and clinical operations and finding technology integrations to advance how primary care is delivered.
  • Developing policy and procedure and delivering training and development to ensure success.
  • Working with key stakeholders on multiple projects and ensuring deliverables are on time.
  • Responsible for procurement and cost-efficiency projects
  • Facilitating financial and business literacy within our Practice Manager network to deliver fiscal goals.
  • Working with clinical teams to identify patient care programs to better health outcomes of their communities.
  • Interpreting Medicare schedules and guiding and informing end users to ensure they are billing for all the work they are doing.

Practice Manager

Wallace Street Surgery
03.2016 - 09.2018
  • Developed surgery goals, objectives, standards of performance, policies, and procedures.
  • Established and maintained systems that safely met patients’ needs.
  • Educated staff on state and federal statutes, rules, and regulations governing GP services.
  • Liaised with Specialist services to meet the needs of our patients and to ensure timely and appropriate care for a wide range of medical conditions and emergencies.
  • Skillfully managed facility operations. Including Liaising with builders and outside suppliers to move the facility to a purpose-built building with expanded services whilst maintaining accreditation and Medicare compliance.
  • Coordinated the allocation of nursing service equipment and supplies within the facility and established guidelines for efficient, economical use.
  • Coordinated nursing activities to ensure the availability of appropriate clinical and support staff for patient care.
  • Participated in facility surveys and inspections made by authorized governmental agencies. Including preparing for and achieving accreditation for the surgery through AGPAL, including bridging accreditation. Maintaining Accreditation as a teaching facility for both GP registrars and medical students.
  • Excellent networks with NSW area health, GP Synergy, and various medical schools.

Community Liaison Officer

Department of Education NSW
  • First Nations Liaison, working with First Nation elders to assist families with better retention and engagement with school life.
  • Fostering Positive Relationships with parents and caregivers
  • Knowledge of organizational development, school goals, and targets
  • Student Engagement. Assisting with disengaged students to ensure educational outcomes are realistic and attainable.
  • Communication Skills. Writing submissions for grants, developing links with industry, and procuring funding for extracurricular activities and sponsorships
  • Encouraged students to persevere with challenging tasks.
  • Adapted teaching methods and materials to meet students’ varying needs.
  • Attended staff meetings each month and served on the P&C Committee.
  • Communicated with peers, colleagues, administrators and parents to meet and exceed teaching goals.
  • Braidwood Central Show team supervisor

Learning and Development consultant

Achieve Global
  • Developing and delivering sales training and staff development to Westpac front line employees as legislation moved towards needs based consultations.
  • Delivering training modules to middle executive around sales and customer engagement, Telstra and Optus among others.

Learning and Development Manager

Thomas Cook Travel
  • Developing and conducted orientation sessions and organised on-the-job training for new hires.
  • Evaluated the effectiveness of training programs and recommended improvements for a network of 300 Travel Agencies and Foreign Exchange Locations.
  • Communicated all learning and performance objectives, schedules, and training assessments to the operations team on the ground.
  • Led daily, weekly, and monthly coaching, counselling, and feedback sessions.
  • Developed surveys to identify training needs based on projected production processes and changes.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Alternated training methods if the expected improvements were not reached.
  • Organised and delivered national Managers conferences.
  • Wrote, delivered and reviewed sales training workshops to meet P&L targets.

Education

Bachelor of Applied Science - Environmental Design

Canberra College of Advanced Education
Canberra, ACT

Associate Diploma - Business Management

TAFE NSW
Sydney, NSW

Certificate - Pathology collection – Phlebotomy

TAFE NSW
Sydney, NSW

Skills

  • Provide leadership and expertise in delivering great performance, whether financial, people management, or customer expectations, to achieve positive outcomes
  • People Centric Operational Improvement Manager able to lead teams and translate the needs of stakeholders for positive outcomes for all users, patients, clinicians, and staff through clear service mapping and user clarity
  • Provide high-level business management analysis and advice on how strategic plans will impact users and customers, enabling the business to deliver quality, cost-effective services that are consistent with the strategic and operational directions of the company, are ethical, and aligned with user expectations
  • Develop and maintain appropriate reporting systems, policies, procedures, and guidelines to facilitate effective performance from the team and to optimise financial and resource management
  • Project management experience in change management and the development of project plans, governance, reporting, implementation, and post-implementation reviews
  • Demonstrated experience in the development of funding bids, advocacy, and community engagement
  • Well-developed communication, written, verbal, and interpersonal skills, with the ability to influence and guide team members to support initiatives and deliver resultsFacility and infrastructure project management and improvement in a primary care setting, from greenfield to renovations
  • Service Improvement, workflow optimisation, and user experience design for our teams in the clinics and our contractor GPs
  • Quality Service Improvement for patient health outcome improvements and medical practitioner satisfaction
  • Ability to interpret and translate the MBS for clinicians, allowing for confidence in the services we offer them as providers of healthcare setting from which they operate
  • Sound HR knowledge and IR experience with workplace relations and contractual obligations, and able to guide and empower teams to make sound HR decisions
  • Strategic Planning PROFESSIONAL
  • Team Leadership PROFESSIONAL
  • Budget Management PROFESSIONAL
  • Process Improvement PROFESSIONAL

Timeline

Clinic Operations Manager - Polln and Hazel

Nectar Brands
01.2025 - Current

General Manager Agency and Recruitment (12 Month Contract)

Ontime Healthcare
02.2024 - 01.2025

Operations, Integrations and Projects Manager

Family Doctor
09.2021 - 01.2023

Operational Improvements and Integrations Manager

Ochre Health Group
02.2018 - 09.2021

Practice Manager

Wallace Street Surgery
03.2016 - 09.2018

Community Liaison Officer

Department of Education NSW

Learning and Development consultant

Achieve Global

Learning and Development Manager

Thomas Cook Travel

Associate Diploma - Business Management

TAFE NSW

Certificate - Pathology collection – Phlebotomy

TAFE NSW

Head Operational Improvement (6 Month Consultancy)

Better Medical

Bachelor of Applied Science - Environmental Design

Canberra College of Advanced Education

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Judit Kovacs