Judith Garcia
Graduate
Liverpool,NSW
Summary
Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 3.5-year background maintaining customer satisfaction and contributing to company success. Experienced in individual and department sales targets. Through the use of Upselling across departments and strong customer communication to find their needs for any occasion. Enthusiastic, punctual, reliable and passionate about customer experience. A recent university graduate with several years of customer interaction experience in a retail sales setting as well as waitressing. An excellent handle on professional, creative and academic writing.
Overview
1
1
Language
5
5
years of post-secondary education
8
8
years of professional experience
Work History
Customer Service Assistant
Myer Sydney City
Sydney, NSW
01.2017 - Current
- Sales and Cash handling including reconcile and banking.
- Experience with POS operations, After pay and Humm.
- Assistance with stock-flow and presentation.
- Cleaning in accordance with Covid-19 requirements.
- Concierge and greeting duties.
- Working with a large team and alone.
- Experience with a large volume of customers.
- Offered basic technical support for clients on wide range of company products.
- Upselling, meeting individual and department sales targets
- Cross department upselling and allocation of items
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed customer calls each day with utmost professionalism and knowledgeable service.
- Capitalized on upsell opportunities by suggesting best-fit offerings from available company products and services.
- Answered customer questions about product availability and shipment times.
- Management of faulty or damage products
- Submitted completed orders quickly to maximize delivery efficiency.
- Described product highlights and benefits to help guide purchasing decisions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Supported senior management in executive decision-making by drafting informative information on stock flow and product demand.
- Increased profits through effectively maintaining relationships with customers and ensuring high-quality customer service.
Sales Assistant Team Member
City Chic
Sydney, NSW
01.2017 - 08.2017
- Boosted team profits with great time and resource management focused on meeting and exceeding sales targets.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Folded and arranged merchandise in attractive displays to drive sales.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Answered questions about store policies and addressed customer concerns.
- Supported efficient and timely replenishment of sales floor merchandise.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Issued receipts and processed refunds, credits or exchanges.
- Informed customers of current store promotions to encourage additional sales purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Supported loss prevention goals by monitoring shopper behavior.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Retail Sales Assistant
Pandora Jewellery
Sydney, NSW
09.2016 - 01.2017
- Used POS system to process sales, returns, online orders and gift card activations.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Upsell and meet individual KPI's.
- Maintenance of store floor organization and cleanliness.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Efficient and presentable packaging of customer purchases.
- Greeting and directing customers to relevant sales associates when customer volume increased over Christmas.
Cleaning Team Member
Builder's Choice Cleaning Solutions
Liverpool, NSW
01.2016 - 10.2017
- Handled equipment, chemicals and materials properly and with caution.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
- Used time management and efficient cleaning methods to meet deadlines.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Organized and used industrial cleaning products following strict safety procedures.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.
Waitress Trainee
Canley Vale
Sydney, NSW
07.2015 - 12.2015
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Answered customers' questions, recommended items and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
HSC -
Liverpool Girls High School
Liverpool Girls Highschool 11.2013 - 12.2013
Diploma of Arts - psychology
Western Sydney University - College
01.2014 - 12.2014
Bachelor of Arts - Psychology pathways
Western Sydney Unviersity
Bankstown 01.2017 - 01.2021
Skills
Working apart of a team or alone
undefinedTimeline
Sales Assistant Team Member
City Chic
01.2017 - 08.2017
Bachelor of Arts - Psychology pathways
Western Sydney Unviersity
01.2017 - 01.2021
Customer Service Assistant
Myer Sydney City
01.2017 - Current
Retail Sales Assistant
Pandora Jewellery
09.2016 - 01.2017
Cleaning Team Member
Builder's Choice Cleaning Solutions
01.2016 - 10.2017
Waitress Trainee
Canley Vale
07.2015 - 12.2015
Diploma of Arts - psychology
Western Sydney University - College
01.2014 - 12.2014
HSC -
Liverpool Girls High School
11.2013 - 12.2013
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