Judith Gomez
Melbourne,VIC
Summary
Proven to enhance customer satisfaction and service quality. I excel in time management and problem resolution. Demonstrated ability to multitask and build relationships, I increased feedback scores significantly. Employing both customer service excellence and basic math skills, I consistently deliver results beyond expectations. Talented Sales Assistant bringing enthusiasm and eagerness to learn new skills with retail sales. Focused on maximizing business success by capitalizing on sales and service opportunities.
Overview
12
12
years of professional experience
Work History
Food & Beverage Attendant
San Remo Ballroom
2023.09 - Current
- Set up for special events with up 500 guests, planning in advance for special inventories, designing table settings and practicing drinks.
- Maintained cleanliness and organization of display cases and dining areas.
- Enhanced customer satisfaction by delivering prompt and friendly beverage service.
- Delivered exceptional customer service, addressing any complaints or concerns promptly and professionally.
- Promoted a safe environment by promptly addressing spills, broken glassware, or other potential hazards in the bar area.
- Processed payments for orders and provided customers with change.
- Increased beverage sales through upselling techniques and thorough knowledge of menu items.
Retail Assistant
DiMarcos Moda
2022.07 - 2023.07
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Answered questions about current promotions and resolved issues according to store policies.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Drove sales by successfully employing upselling and cross-selling strategies.
- Increased customer service feedback scores by delivering outstanding service to customers daily.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Recommended merchandise to customers based on needs and preferences.
- Educated customers on product and service offerings.
Retail Sales Cashier
Hotel Dann
2018.01 - 2020.03
- Reduced wait times for customers by quickly processing transactions and balancing the cash drawer daily.
- Boosted sales revenue by upselling products and suggesting additional items during transactions.
- Kept up-to-date on product knowledge in order to assist customers with informed recommendations during their purchase decisions.
- Assisted in inventory management, accurately tracking stock levels and replenishing items as needed.
- Managed customer returns or exchanges according to company guidelines while maintaining a high level of customer satisfaction.
Administrative Assistant
Clinica Bucaramanga
2012.05 - 2017.12
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
Education
No Degree - Business
Certificate III Business
Greystone College02.2025
Bachelor of Accountancy - Accounting
Universidad Cooperativa De Colombia
Bucacramanga, Colombia12.2016
Skills
- Time management
- Customer service
- Relationship building
- Reliable and trustworthy
- Multitasking
- Basic math
- Flexible
- Planning
- Problem resolution
Timeline
Food & Beverage Attendant
San Remo Ballroom
2023.09 - Current
Retail Assistant
DiMarcos Moda
2022.07 - 2023.07
Retail Sales Cashier
Hotel Dann
2018.01 - 2020.03
Administrative Assistant
Clinica Bucaramanga
2012.05 - 2017.12
No Degree - Business
Certificate III Business
Bachelor of Accountancy - Accounting
Universidad Cooperativa De Colombia
Similar Profiles
Heidimar Sanchez RojasHeidimar Sanchez Rojas
Accountant (Payable/Receivable) at Confecciones San Remo,c.aAccountant (Payable/Receivable) at Confecciones San Remo,c.a
Sarah HoangSarah Hoang
FOH Team Member at San Remo BalloonFOH Team Member at San Remo Balloon
Krishna PatelKrishna Patel
Senior Operator at San RemoSenior Operator at San Remo