JUDITH LARA
Para Hills,SA
Summary
A motivated professional seeking a position in a challenging environment. Over 8 years of experience in providing exceptional support and successfully providing administrative and secretarial support to the operational and sales department. Proficient in a range of computer applications. Well-developed communication and customer service skills. Proven ability to efficiently plan and manage multiple assignments to meet tight deadlines. A proactive problem-solver who gets the job done. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Sales Operations Support Specialist
Sensis - Thryv Australia
2022.04 - Current
- Organise Thryv Software demonstrations that are requested by Business Advisors, specifically Field Sales employees
- Liaise with Business Advisors, Team Leaders, National Directors, Sales Development Representatives and Software Sales Team confirming there is a capacity for a software demonstration
- Schedule appointments and create Zoom links
- Send daily reports
- Remediate Leads
- Answer questions from Business Advisors and Software Sales Team regarding upcoming demos
- Accommodate Ad hoc requests
- Editing Software Sales Team member schedules in the MasterThryv system so other bookings can be accommodated
- Documenting Thryv processes in Promapp
- Creating and reassigning leads in Salesforce
- Tracking volume and outcomes of demonstrations for accurate reporting
- Tracking overtime granted to assist with payroll reconciliations
- Extract data and send out reporting
- Reply and forward emails
Sales Development Representative
Sensis - Thryv Australia
2022.01 - 2022.04
- Contact customers – via phone, email, and video calls
- Follow up on leads – to help book more software demonstrations
- Build relationships with Australian business owners to understand their business goals and pain points
- Team up with Demo Specialists – work together with team mates to deliver Thryv partnerships
Telstra Customer Advisor
Zike Group Pty Ltd
2021.03 - 2021.10
- Offer entire range of tailored solutions to valued customers
- Delivery of exceptional customer service on which are measured
- Exceed daily, weekly and monthly targets and measures
- Provision of expert advice, excellence in service and after sales care
- Understand the products and help customers to understand how to get the most from them
Telstra Inbound Customer Experience and Sales Agent
TSA Group
2020.08 - 2021.02
- RETENTION & SALES
- Engage customers, build rapport and ensure all customers are getting the best value;
- Assist customers over the phone to trouble-shoot faults, manage service difficulties and offer technical support over the phone specifically for Telstra NBN Customers
- Retain existing customers by presenting personalised solutions based on the customer's current and future needs; and
- Offer solutions using a variety of Telstra's market leading products from NBN, Mobiles, FOXTEL and everything else in-between.
Senior Publishing Consultant
Author Solutions Philippines Inc
2018.02 - 2020.01
- Guide & help authors in making informed decisions on book publishing, marketing & distribution
- Call prospects that are generated by external sources of lead
- Describe the industry, the company, and services offered
- Make outbound follow-up calls to existing customers primarily via telephone, and communicate through e-mail, in order to sell publishing & marketing services
- Set phone appointments
- Identify decision makers within targeted leads to begin sales process
- Radiate sales from within client base, using a Solution-Selling, Value-Proposition selling approach.
Client Specific Trainer
Qualfon Philippines Inc
2015.08 - 2017.12
- Plans, conducts, coordinates and implements a comprehensive training program for staff
- Training components will be geared toward new hires, existing staff and individuals who seek one-on-one assistance
- Prepares new representatives by conducting orientation to sales and service processes; developing individual coaching plans; providing resources and assistance; scheduling orientation and ongoing training
- Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions
- Engages in all sales- and service-related tasks, including but not limited to process improvement, group and individual call observation, quality calibration and mentoring activities.
Sales and Customer Service Representative
Qualfon Philippines Inc
2013.03 - 2015.08
- Answering inbound phone calls regarding a customer's account
- Making outbound calls to follow up on customers when necessary
- Maintaining composure in escalated situations
- Building customer relationships, earning their loyalty and trust
- Operating accurately and efficiently in a fast-paced environment
- Handling multiple responsibilities at one time
Education
Certificate III in Health Administration -
TAFE SA
Bachelor of Science - Business Administration
University of San Jose-Recoletos
Bachelor of Arts - English
Carcar City College
Skills
- Operations Support
- Sales and Operations
- Documentation
- Critical Thinking
- Data Evaluation
- Administrative Support
- Active Listening
- Clerical Support
Timeline
Sales Operations Support Specialist
Sensis - Thryv Australia
2022.04 - Current
Sales Development Representative
Sensis - Thryv Australia
2022.01 - 2022.04
Telstra Customer Advisor
Zike Group Pty Ltd
2021.03 - 2021.10
Telstra Inbound Customer Experience and Sales Agent
TSA Group
2020.08 - 2021.02
Senior Publishing Consultant
Author Solutions Philippines Inc
2018.02 - 2020.01
Client Specific Trainer
Qualfon Philippines Inc
2015.08 - 2017.12
Sales and Customer Service Representative
Qualfon Philippines Inc
2013.03 - 2015.08
Certificate III in Health Administration -
TAFE SA
Bachelor of Science - Business Administration
University of San Jose-Recoletos
Bachelor of Arts - English
Carcar City College
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