JUDITH LARA
Para Hills,SA
Summary
A motivated professional seeking a position in a challenging environment. Over 8 years of experience in providing exceptional support and successfully providing administrative and secretarial support to the operational and sales department. Proficient in a range of computer applications. Well-developed communication and customer service skills. Proven ability to efficiently plan and manage multiple assignments to meet tight deadlines. A proactive problem-solver who gets the job done. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Sales Operations Support Specialist
Sensis - Thryv Australia
04.2022 - Current
- Organise Thryv Software demonstrations that are requested by Business Advisors, specifically Field Sales employees
- Liaise with Business Advisors, Team Leaders, National Directors, Sales Development Representatives and Software Sales Team confirming there is a capacity for a software demonstration
- Schedule appointments and create Zoom links
- Send daily reports
- Remediate Leads
- Answer questions from Business Advisors and Software Sales Team regarding upcoming demos
- Accommodate Ad hoc requests
- Editing Software Sales Team member schedules in the MasterThryv system so other bookings can be accommodated
- Documenting Thryv processes in Promapp
- Creating and reassigning leads in Salesforce
- Tracking volume and outcomes of demonstrations for accurate reporting
- Tracking overtime granted to assist with payroll reconciliations
- Extract data and send out reporting
- Reply and forward emails
Sales Development Representative
Sensis - Thryv Australia
01.2022 - 04.2022
- Contact customers – via phone, email, and video calls
- Follow up on leads – to help book more software demonstrations
- Build relationships with Australian business owners to understand their business goals and pain points
- Team up with Demo Specialists – work together with team mates to deliver Thryv partnerships
Telstra Customer Advisor
Zike Group Pty Ltd
03.2021 - 10.2021
- Offer entire range of tailored solutions to valued customers
- Delivery of exceptional customer service on which are measured
- Exceed daily, weekly and monthly targets and measures
- Provision of expert advice, excellence in service and after sales care
- Understand the products and help customers to understand how to get the most from them
Telstra Inbound Customer Experience and Sales Agent
TSA Group
08.2020 - 02.2021
- RETENTION & SALES
- Engage customers, build rapport and ensure all customers are getting the best value;
- Assist customers over the phone to trouble-shoot faults, manage service difficulties and offer technical support over the phone specifically for Telstra NBN Customers
- Retain existing customers by presenting personalised solutions based on the customer's current and future needs; and
- Offer solutions using a variety of Telstra's market leading products from NBN, Mobiles, FOXTEL and everything else in-between.
Senior Publishing Consultant
Author Solutions Philippines Inc
02.2018 - 01.2020
- Guide & help authors in making informed decisions on book publishing, marketing & distribution
- Call prospects that are generated by external sources of lead
- Describe the industry, the company, and services offered
- Make outbound follow-up calls to existing customers primarily via telephone, and communicate through e-mail, in order to sell publishing & marketing services
- Set phone appointments
- Identify decision makers within targeted leads to begin sales process
- Radiate sales from within client base, using a Solution-Selling, Value-Proposition selling approach.
Client Specific Trainer
Qualfon Philippines Inc
08.2015 - 12.2017
- Plans, conducts, coordinates and implements a comprehensive training program for staff
- Training components will be geared toward new hires, existing staff and individuals who seek one-on-one assistance
- Prepares new representatives by conducting orientation to sales and service processes; developing individual coaching plans; providing resources and assistance; scheduling orientation and ongoing training
- Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions
- Engages in all sales- and service-related tasks, including but not limited to process improvement, group and individual call observation, quality calibration and mentoring activities.
Sales and Customer Service Representative
Qualfon Philippines Inc
03.2013 - 08.2015
- Answering inbound phone calls regarding a customer's account
- Making outbound calls to follow up on customers when necessary
- Maintaining composure in escalated situations
- Building customer relationships, earning their loyalty and trust
- Operating accurately and efficiently in a fast-paced environment
- Handling multiple responsibilities at one time
Education
Certificate III in Health Administration -
TAFE SA
Bachelor of Science - Business Administration
University of San Jose-Recoletos
Bachelor of Arts - English
Carcar City College
Skills
- Operations Support
- Sales and Operations
- Documentation
- Critical Thinking
- Data Evaluation
- Administrative Support
- Active Listening
- Clerical Support
Timeline
Sales Operations Support Specialist
Sensis - Thryv Australia
04.2022 - Current
Sales Development Representative
Sensis - Thryv Australia
01.2022 - 04.2022
Telstra Customer Advisor
Zike Group Pty Ltd
03.2021 - 10.2021
Telstra Inbound Customer Experience and Sales Agent
TSA Group
08.2020 - 02.2021
Senior Publishing Consultant
Author Solutions Philippines Inc
02.2018 - 01.2020
Client Specific Trainer
Qualfon Philippines Inc
08.2015 - 12.2017
Sales and Customer Service Representative
Qualfon Philippines Inc
03.2013 - 08.2015
Certificate III in Health Administration -
TAFE SA
Bachelor of Science - Business Administration
University of San Jose-Recoletos
Bachelor of Arts - English
Carcar City College
Similar Profiles
Kate HollidayKate Holliday
KEY ACCOUNT MANAGER at THRYV DATA (SENSIS DATA SOLUTIONS)KEY ACCOUNT MANAGER at THRYV DATA (SENSIS DATA SOLUTIONS)
Paula RatsakasPaula Ratsakas
Account Executive at SensisAccount Executive at Sensis
Meiyappan (Mei) ChidambaramMeiyappan (Mei) Chidambaram
DevOps Engineer at Thryv AustraliaDevOps Engineer at Thryv Australia