Summary
Overview
Work History
Education
Skills
Referees
Timeline
Generic

Judith Robinson

Canberra,ACT

Summary

I am a forward thinker and an experienced administrator; I possess the required drive and ambition to succeed. I have a broad knowledge of organising and supporting the required daily activities in a busy office environment. I am flexible with strong team-working and leadership skills, as well as being able to work individually on projects. I have extensive experience dealing with the public having worked in the health industry for several years.

Overview

18
18
years of professional experience

Work History

Administration - Data Entry

FUJIFILM Data Management Solutions
02.2023 - 10.2023
  • Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
  • Improved data accuracy by meticulously verifying and correcting information during entry and keeping up with the kpi's required.
  • Reduced errors and increased efficiency through thorough proofreading and editing of entered data.
  • Remained adaptable to changing workloads and priorities while maintaining a high level of organisation and attention to detail.
  • Sentencing old documents - checking/updating details and adding a destroy date to the file
  • Organised and categorised physical documents for efficient retrieval.
  • Conducted quality assurance checks on team members' data entries to ensure accuracy and consistency.
  • Trained new staff on data entry procedures.

Program Officer

VET Student Loans
08.2018 - 06.2021
  • Provider Integrity and Financial Performance APS 4
  • I am a motivated team member with a willingness to assist with any tasks when required
  • I am able to take the lead on tasks and work autonomously relying on my prioritising skills and strong sense of judgement
  • Assist with provider enquiries via email
  • Draft varies types of correspondence letters for providers
  • Assessing condition variations for providers to increase fee limits or add a courses
  • Data entry and general administration duties
  • Training and mentoring of new and senior staff
  • Updating the Help IT System with provider fee limits and course information
  • Assist with the preparation of the new assessment rounds
  • Liaise with internal stakeholders
  • Assist training organisations via the provider hotline regarding HITS issues
  • Proficient use of databases and computer programs such as, eCAF, HEIMS, TRIM, TGA and Myskills
  • In addition to my current experience, I have previously assisted with the VET Student Loans Grandfathering team
  • My duties within the team including:
  • Responding to email enquiries from students and training organisations
  • Reissuing passkeys to students
  • Document and record management
  • Verification of student data
  • Adhering to different legislations, privacy and regulatory frameworks
  • Data entry and general administration support

Program Officer

Department of Education and Training, Trades Recognition Australia
10.2012 - 08.2018
    • For TRA Migration Skills Assessment Program acting APS 5
    • I am a valued member of TRA due to my extensive knowledge and understanding of the programs, my involvement to contributing to policy and procedures, the willingness to help fellow team members and giving excellent service to internal and external stakeholders
    • Assessment of Pre-migration applications
    • Processing of applications
    • Records management
    • Research and verification of documents and applicant data
    • Application assessment against program guidelines
    • Liaising with stakeholders to provide feedback on application results
    • Responding to simple and complex enquiries, both verbally and in writing via email and the contact centre, from a variety of stakeholders
    • Managing the registration process
    • General administrative duties
    • Training and managing of new and existing staff in the enquiries contact centre
    • Assisting with updating and quality assurance of web documents
    • Adhering to strict deadlines
    • Developing and maintaining different standard operating procedures
    • Contribute to planning meetings
    • Managing the TRA enquire inbox
    • Proficient use of databases and computer programs including Microsoft Office, Trades II, Prisms and TRIM.

Customer Service Officer

Human Services Medicare
01.2011 - 01.2012
    • Acting APS 5
    • A/G APS 5 - Managing Various Branches- Highlights
    • In-depth knowledge of practice management systems and electronic health records .Skilled in monitoring billing and accounts receivable .Proficient in MS Office Suite, strong planning and decision-making skills
    • Superior leadership skills to train, mentor, coordinate, oversee and lead office staff
    • Excellent verbal, written and interpersonal communication skills, Processing Claims for Reimbursement of Medical Expenses Received
    • Over the counter
    • Claims via mail
    • Claims via online
    • Direct billing claims
    • Processing Pharmacy Benefit (PBS) claims
    • Enrolment
    • Adding babies
    • Personal detail updates
    • Card requests
    • Overseas applications
    • Transfer and copy people
    • Online password requests or enrolment
    • Liaising with health providers
    • Handling and processing confidential claims
    • Enrolments
    • Safe custodian and cash handling
    • Organ donor registration and enquires
    • Resolved customer enquires
    • Data entry

Customer Services Officer/ A/G Branch Manager, A/G Branch Manager

HCF – Hospital Contribution Fund
01.2006 - 01.2011
  • Highlights - Strong leadership skills, Presentation skills, Research, analysis and report writing skills
  • Excellent organisational planning and customer service skills
  • Processing confidential medical, hospital and ancillary claims using WHICS - & ACME financial systems
  • Liaison with medical specialists and customers
  • Membership processing including, payment methods, coverage options and verification of previous fund history
  • Front counter duties
  • General enquires
  • Phone enquires – Hospitals calling regarding fund checks
  • Membership sales
  • Travel Insurance
  • Auditing – Membership audits and Claim audits
  • General banking for the branch
  • Internal correspondence via email and phone
  • Dealing and responding to rejection reports from Medicare/HIC
  • Perform higher duties as the manager in their absence
  • Dealing and responding to all complaints – Members and Providers
  • Producing end of day financial figures using MS Excel

Education

Act Year 10 Certificate -

Calwell High School
1995

Skills

  • Program Operations
  • Quality Assurance Requirements
  • Service Delivery
  • Administrative Support
  • Facilitating Change
  • Electronic Filing System
  • Constructive Feedback
  • Active Listening Skills
  • Managing Program Activities
  • Customer Inquiries
  • Engaging Stakeholders
  • Paperwork Preparation
  • Technical Knowledge
  • Leadership
  • Troubleshoot Service Issues
  • Continuous learning attitude
  • Accuracy and attention to detail
  • Research and data collection

Referees

Melanie Kelly

Former Team Leader FUJIFILM Data Management Solutions

melanie.kelly79@icloud.com

0421 047 599


Judith Tobin

Former Assistant Director Vocational Education and Training.

juditht@iinet.net.au

0421 759 614


Jasmine Fielder

Former Director Vocation Education and Training.

0499 892 749



Timeline

Administration - Data Entry

FUJIFILM Data Management Solutions
02.2023 - 10.2023

Program Officer

VET Student Loans
08.2018 - 06.2021

Program Officer

Department of Education and Training, Trades Recognition Australia
10.2012 - 08.2018

Customer Service Officer

Human Services Medicare
01.2011 - 01.2012

Customer Services Officer/ A/G Branch Manager, A/G Branch Manager

HCF – Hospital Contribution Fund
01.2006 - 01.2011

Act Year 10 Certificate -

Calwell High School

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Judith Robinson