Judith Smith
Darwin
Summary
My objective is to continue my career in a role within the Northern Territory Government where I have the skillset and experience to ensure the delivery of great outcomes. Commended for my professionalism, attention-to-detail and ability to work well under pressure, I provide quality customer service and take the time to understand the needs of clients. I have demonstrated the ability become proficient in the systems central to my roles. A natural organiser, I thrive under pressure and prioritise my tasks for their successful completion. I am a team player and work well in both large and small multidisciplinary teams, where cohesive teamwork contributes to effective, efficient and positive outcomes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Electoral Officer
Australian Electoral Commission
05.2025 - 05.2025
- Distributed ballots to voters and answered questions concerning voting procedures.
- Furnished assistance and advice to new voters on proper steps and procedures.
- Oversaw accuracy testing and maintenance of voting units through continued surveillance.
- Created fair, non-partisan environment to protect free choice of voters.
- Counted ballots to prepare official reports of election results.
- Data entry
Consumer Complaints Officer (AO7)
Territory Health Services
02.2018 - 01.2020
- Key responsibilities: Liaising with TEHS and NT Corrections staff to investigate, collect, collate and present information in relation to Prisoner health complaints. Liaising with medical/professional and executive staff and the Health and Community Services Complaints Commission in order to provide accurate treatment information regarding prisoners. This position requires research and investigations in relation to both current and historic complaints.
Information Release Officer (AO6)
Territory Families
08.2017 - 02.2018
- Key responsibilities: Preparing subpoena’s, summons’, warrants and Freedom of Information applications. This position requires research and investigations in relation to both current and historic cases including finding, preparing and delivering reports for both Territory Families and Youth Justice.
Investigations Officer (AO5)
Office of the Public Guardian
09.2015 - 08.2017
- Key responsibilities: Investigating and collecting documentary evidence for assessment of applications for guardianship under the NT Guardianship of Adults Act 2016 (Previously the Adult Guardianship Act.)
- Liaising with health professionals to obtain doctors’ and carer reports, and supplementary medical evidence
- Prior to the change in legislation: Convening guardianship panels and providing panel members with medical, psychological and financial information
- Completing court reports, affidavits and other court material - now for the Northern Territory Civil & Administrative Tribunal
- Assessing potential adult guardians
- Resolving disputes where joint guardians cannot agree
- Maintaining databases and registers
- Prior to the change in Legislation, attending court and documenting outcomes. Now attending the Northern Territory Civil & Administrative Tribunal, documenting proceedings/outcomes
- Represent the Office of the Public Guardian at NTCAT hearings.
- Provide information and assistance to community guardians
- Achievements:
- Provide and educational role to agencies, interested parties and family members.
- Developed strong investigative and analytical skills when assessing applications for guardianship.
- Personable and friendly, I have developed great working rapport with management, colleagues and the health care professionals and families I deal with.
- Demonstrate the ability to work well under pressure in a deadline-driven work environment. I take a calm and centred approach to my work, prioritising tasks to ensure deadlines are met without compromise on quality or detail.
- Consistently comply with Departmental guidelines and processes, meeting all targets required of me in this role.
- Commended for performance for my positive and productive contribution.
Administration/Finance Officer
Department of Health
05.2012 - 09.2015
- Key Responsibilities:
- Processing client account payments and banking
- Reconciling financial ledgers and preparing for court reviews
- Undertaking general office/administration duties including petty cash, purchasing, EIMS & ECMS (Government credit card), file maintenance, etc.
- Providing reception support inclusive of answering the telephone, front desk duties, negotiating with clients, service providers and Department of Health personnel, problem solving and resolving complaints/issues
- Preparing correspondence and posting notification letters
- Updating and maintaining data bases
- Supervising other personnel in the office
- Assisting new Guardians with systems, processes and procedures
- Attending WHS committee meetings for OPG and completing WHS schedule audit/checklists/action plans
- Achievements:
- Effectively managed my time, prioritising tasks as required in order to meet deadlines.
- Consistently demonstrated the ability to follow instructions, working productively in both team and individual situations.
- Actively participated in ongoing improvements to processes and procedures, providing useful feedback.
- Delegated the additional responsibility of supervising other team members in the office, and providing the ongoing assistance required.
- Worked well under pressure and could be depended on to deliver reliable support.
Administration Officer Archives Projects
PFES Training College
12.2011 - 01.2012
- Key Responsibilities:
- Archiving training records in compliance with the archive schedule
- Recording information in TRIM
- Achievements:
- Quickly settled into the new work environment and team, as a highly adaptable professional.
- Consistently met all deadlines and further developed my TRIM proficiency in the process.
- Drew upon my friendly disposition to develop good rapport with those I worked with.
- Successfully completed my short-term contract in this capacity.
Team Leader Case Control/Optical Surveillance
Centrelink
05.2009 - 09.2011
- Key Responsibilities:
- Undertaking all team leading and supervisory duties including: Coaching, Learning needs analysis/training, Staff planning, Staff and travel budgets, plans and reports, Staff recruitment, Identifying cases suitable for Surveillance/audit, Austrac and AFP Liaison Officer, Internal investigations of breaches of confidentiality and program fraud
- Representing the team in management team meetings and preparing reports
- Monitoring the activity management system for the team (cash economy, tip-off’s, serious fraud, prosecutions and surveillance) and reporting on progress against benchmarks
- Preparing action plans
- Assessing suitability against legislation and guidelines for referral to surveillance
- Gathering other information and evidence, referring cases to the provider, including completing relevant paperwork and ensuring correct coding
- Auditing, coding and documenting returned cases and arranging for provider payment
- Arranging interviews and interpreters when required
- Suspending services, cancelling benefits and raising debts
- Organising materials for original decision makers and authorised review officers
- Preparing briefs and referring cases for prosecution
- Giving evidence in court
- Reviewing all prosecution cases regarding referral to the Commonwealth Director of Public Prosecutions (CDPP) or issuing warning letters
- Making critical decisions for all cases not referred to prosecution Presenting information sessions when requested by the Outreach Team, e.g. newly arrived migrants
- Liaising with the Freedom of Information units and providing advice regarding the release of material and methodology used when implementing investigation plans, strategies and the methods of investigating cases.
- Achievements:
- Demonstrated solid leadership abilities, managing a team and ensuring each individual in the team received the ongoing training and mentoring required, to enable them to achieve the goals set for them.
- Recognised for an ability to lead by example, motivate people and build trust at all levels.
- Proven track record of promoting an atmosphere of teamwork and creating high morale within the workplace
- Liaised with and assisted in joint operations with Immigration, customers, the Australian Taxation Office and the Australian Federal Police and built strong, long lasting business relationships. Worked with NT Police in executing warrants when Australian Federal Police were not available.
- Demonstrated ability to adapt communication style to suit a given circumstance in a respectful, non-judgmental manner.
Education
Diploma - Occupational Health & Safety
VET
Diploma - Government (Fraud, Inv.)
VET
Certificate IV - Government (Investigations)
VET
Certificate III - Emergency Response
VET
Certificate II - Security Operations Field Operations Training (PSPREG502A)
VET
Certificate of Secondary Education -
Completed
Skills
- Flexible and adaptable
- Outcome focused
- Problem solver
- People orientated
- Collaborative and inclusive
- Inquisitive/curious
- Self-motivated
- Ethical and professional
- Critical thinker/Analyst
- Investigations trained
- Sound decision maker
Certification
- NT Drivers Licence
- Working With Children Clearance
- Security Officer/Crowd Control Licence
- Commissioner of Oaths
- Protected Security Clearance
Timeline
Electoral Officer
Australian Electoral Commission
05.2025 - 05.2025
Consumer Complaints Officer (AO7)
Territory Health Services
02.2018 - 01.2020
Information Release Officer (AO6)
Territory Families
08.2017 - 02.2018
Investigations Officer (AO5)
Office of the Public Guardian
09.2015 - 08.2017
Administration/Finance Officer
Department of Health
05.2012 - 09.2015
Administration Officer Archives Projects
PFES Training College
12.2011 - 01.2012
Team Leader Case Control/Optical Surveillance
Centrelink
05.2009 - 09.2011
Diploma - Occupational Health & Safety
VET
Diploma - Government (Fraud, Inv.)
VET
Certificate IV - Government (Investigations)
VET
Certificate III - Emergency Response
VET
Certificate II - Security Operations Field Operations Training (PSPREG502A)
VET
Certificate of Secondary Education -
Completed
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