Judith WOOD
Gwandalan,New South Wales
Summary
Personable Office Administrator with twenty-four years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
1
1
Certification
46
46
years of professional experience
Work History
Office Administrator
Gwandalan Bowling Club Ltd
11.1995 - 01.2020
- Assisted with daily administrative tasks to ensure smooth office operations.
- Supported financial record-keeping by processing invoices and payments accurately.
- Maintained filing systems and ensured organization of club documents and records.
- Communicated effectively with members to address inquiries and provide information.
- Utilized office software to prepare reports, correspondence, and presentations as needed.
- Contributed to creating a welcoming environment for members and guests at the club.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reconciled account files and produced monthly reports.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
- Managed executive travel arrangements, optimizing itineraries for cost-effectiveness and time management.
- Oversaw inventory management, ensuring office supplies were adequately stocked without overordering.
- Maintained confidentiality of sensitive information, adhering to strict data protection policies.
- Managed payroll processing for staff, ensuring accuracy and timely disbursement of salaries.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Bus Driver
NSW Public Transport
08.1973 - 10.1987
- Operated large passenger vehicles safely, adhering to traffic regulations and company policies.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with maintenance standards.
- Provided exceptional customer service, assisting passengers with inquiries and ensuring a pleasant travel experience.
- Managed route navigation effectively, adapting to changing conditions while maintaining schedule adherence.
- Maintained accurate records of trips, incidents, and vehicle maintenance for compliance audits and reporting purposes.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Conducted pre-trip inspections of bus for safe operation.
- Retained bus system, route and stop knowledge for informative customer advice.
Education
Diploma of Management - Business Services (Management)
Apprenticeship And Traineeship
Canberra, ACT10-2013
Certificate of Proficiency - Frontline Management
Apprenticeship & Training
Canberra, ACT05-2012
Skills
- Office administration
- Database entry
- Microsoft Office
- Office management
- Telephone reception
- Payroll
- Spreadsheet development
- Expense reporting
- Customer service
Certification
- Certified First Aid
- Working with Children (Volunteer)
Timeline
Office Administrator
Gwandalan Bowling Club Ltd
11.1995 - 01.2020
Bus Driver
NSW Public Transport
08.1973 - 10.1987
Diploma of Management - Business Services (Management)
Apprenticeship And Traineeship
Certificate of Proficiency - Frontline Management
Apprenticeship & Training