Summary
Overview
Work History
Education
Skills
Certification
Awards
Publications
Conferencesworkshops
Timeline
AccountManager

Judith Ann Talania

Australia,QLD

Summary

Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximised repeat business opportunities and utilised proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Account Manager

LiveSwitch
05.2023 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.

Account Executive | Project Manager

LiveSwitch
02.2023 - 05.2023
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organisation and prioritising tasks efficiently.
  • Streamlined account management processes for increased efficiency and improved client retention rates.
  • Developed detailed reports analysing account performance data, providing valuable insights for future strategy adjustments or improvements.

Creative Marketing Specialist

OOBII ltd.
10.2020 - 05.2023
  • Handles 2 brands - Business Printers & MamSir PH
  • Manages social media accounts (Facebook, Instagram)
  • Layouts/Creates social media postings + captions
  • Monthly marketing report and marketing plan

Social Media Manager

LiveSwitch
06.2021 - 02.2023
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Optimised posting schedules based on platform-specific analytics to maximise content visibility.

Graphic Designer

Big Boss Ecom
06.2020 - 06.2022
  • Company Overview: contractual
  • Designed Shoes, Wall Arts, Social Media Ads and Packaging Design
  • Product shoots for their new products such as watches and jewelries
  • Contractual

Copywriter

Cochi Loco Manila
09.2019 - 01.2021
  • Company Overview: contractual
  • Layout of Menu, Tarpaulin for events, Restaurant creatives, Design Ads
  • Supervise Social media accounts
  • Layout Artist and Social Media Manager
  • Contractual

Marketing Associate

Trendz 360 Philippines
01.2019 - 05.2020
  • Marketing Strategies, Monthly Reports, Monthly Promotions, Social Media Postings with captions for all brands ( Nike Swim, Nike Accessories, Birkenstock PH, Adidas Combat Sports )
  • Visual Merchandising, 3D Design of stores, Store set-ups, Dress-ups, Ingress, Egress
  • Enhanced social media presence with creative content and effective targeting.
  • Event Management & Set Up, Sponsorships, Communication with all suppliers, Malls and Retail partners
  • All graphic related from Posters, Banners, to all different kind of collaterals
  • Digital Marketing for all brands

Creative Marketing Assistant

AltPayNet Corp.
12.2017 - 12.2018
  • Graphic related for all products which includes logos, Web Design, Infographics, Social Media Postings, Mobile & Web App Icons, UI Mobile App
  • Social Media Marketing, Powerpoint Presentations, Handled all Facebook Pages for our products ( Pago De Caridad, Drop & Snap, Kloudhouse, Travelliers, E-Snapped )
  • Improved social media presence by crafting engaging content.
  • Coordinated promotional events, leading to increased community engagement.
  • Assisted in the development of marketing campaigns to enhance brand visibility.
  • Supported marketing team with research, contributing to more informed strategies.

Education

Master of Business Administration -

James Cook University
01.2023

Diploma Program - Advance Graphic Design

Philippine Center for Creative Imaging
01.2017

Bachelor of Fine Arts - Advertising

University of Santo Tomas
01.2017

Skills

  • Account management

  • Customer service

  • Teamwork and collaboration

  • Client relations

  • Project Management

  • Team Training

  • Account development

  • Account oversight

  • Adobe Photoshop

  • Adobe Illustrator

  • Adobe Lightroom

  • Wordpress

  • Active Campaign

  • Clickfunnels

  • GoHighLevel

  • Unbounce

  • Social Media Management

  • Graphic Design

  • Email Marketing

Certification

Visual Graphic Design NCIII, TESDA NCR, 02/17, No Expiry

Awards

DC Trase Yours: Make Your Mark PH Winner, 06/15, Chosen as the Winner and was the Philippines Representative out of 200+ designers.

Publications

The one marketing tactic that's stopping your practice from reeling in new patients, Bright Dental Marketing, 06/22

Conferencesworkshops

  • Digital Marketing 102 Workshop for Beginners, 11/19
  • Graphika Manila 2017: A Conference on Creativity, 01/17

Timeline

Account Manager

LiveSwitch
05.2023 - Current

Account Executive | Project Manager

LiveSwitch
02.2023 - 05.2023

Social Media Manager

LiveSwitch
06.2021 - 02.2023

Creative Marketing Specialist

OOBII ltd.
10.2020 - 05.2023

Graphic Designer

Big Boss Ecom
06.2020 - 06.2022

Copywriter

Cochi Loco Manila
09.2019 - 01.2021

Marketing Associate

Trendz 360 Philippines
01.2019 - 05.2020

Creative Marketing Assistant

AltPayNet Corp.
12.2017 - 12.2018

Diploma Program - Advance Graphic Design

Philippine Center for Creative Imaging

Bachelor of Fine Arts - Advertising

University of Santo Tomas

Master of Business Administration -

James Cook University

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Judith Ann Talania