Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Accomplishments
Certification
Honors Awards
References
Timeline
AssistantManager

Judy O'Byrne

Runaway Bay,QLD

Summary

Certified Project Management Practitioner with progressive experience in projects management; workforce management; service delivery and a passion for technology. Committed to enabling teams and businesses to deliver high-value, high-quality projects. As a lifelong learner, I find it exciting to expand my knowledge and skills, and I am currently studying psychology. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.

Overview

11
11
years of professional experience
5
5

Certifications

Work History

Project Manager

Pivotel
04.2024 - Current
  • Lead cross-functional teams to deliver successful project completions, fostering collaboration, improving team cohesion, and resolving issues to mitigate risks.
  • Build strong stakeholder relationships through regular communication updates, earning trust and confidence in the team’s ability to meet and exceed expectations.
  • Monitor project performance against goals, adjusting schedules and resources as needed to stay on track, while proactively identifying areas for improvement.
  • Ensure compliance with industry standards and regulations by conducting audits, refining practices, and maintaining rigorous quality control processes.
  • Oversee end-to-end project delivery, from procurement to commissioning, facilitating smooth transitions through thorough documentation and effective handovers.
  • Maintain open communication with customers by providing regular status updates, addressing concerns, and verifying deliverables meet specifications and client expectations.
  • Drive strategic alignment by collaborating with senior management on project goals that contribute to overall business growth and success.
  • Achieve exceptional results in fast-paced environments, leveraging strong leadership strategies to manage tight deadlines and complex projects.
  • Plan and schedule phases for large projects.

Project Manager

APPIFANY APP DEVELOPMENT
04.2023 - Current
  • Lead and manage teams of front-end and back-end developers, ensuring effective collaboration and project success.
  • Enhance Project Management practices to align with current best practices, promoting efficiency and effectiveness.
  • Manage customer expectations through active engagement with stakeholders, addressing their needs and concerns.
  • Identify, assess, and mitigate project risks, ensuring smooth execution.
  • Allocate and manage resources effectively, maintain high-quality standards, and ensure compliance with industry regulations for successful product development.

Founder and Project Consultant

Projeic
03.2020 - Current
  • Establish and oversee the strategic vision and direction of the company as the Founder.
  • Provide project consultancy services, offering expertise and guidance to clients and internal teams.
  • Develop relationships with key stakeholders, fostering a positive and collaborative environment.
  • Lead business development efforts, identifying new opportunities and partnerships.
  • Ensure the overall success of projects by monitoring progress, managing resources, and implementing effective project management practices.

Project Specialist

Powertec Wireless Technology
01.2019 - 07.2020
  • Setup and Maintenance of Project Management Tools: Establish, maintain, and enhance project management tools, software, procedures, and processes to support functional managers and enhance team efficiencies
  • Resource Planning and Coordination: Plan, manage, and coordinate resources to ensure successful project delivery for both IOT and Telecommunications projects
  • Development and Update of Project Artefacts: Develop and update project artifacts in compliance with the organization's governance and project management requirements
  • Project Schedule and Dependency Management: Create and monitor the project schedule, work packages, and associated project dependencies for effective project execution
  • Change Management Leadership: Initiate and direct projects contributing to organizational process change initiatives, driving positive change within the team, and ensuring alignment with strategic goals.

Managing Partner

Numadi
03.2016 - 01.2020
  • Numadi is an online work and travel agency running in New Zealand and Australia with partners around the world
  • As a Co-Founder, I played a primary role in working collaboratively with internal and external stakeholders to grow the company's assets through: Strategic Product Design and Management: Design, market, and manage specialty travel products, including initiatives like Farm Exchange, to enhance company offerings and attract a diverse customer base
  • Growth Strategy Implementation: Develop and implement growth strategies for both inbound and outbound products, as well as volunteer programs, to expand the company's reach and market presence
  • Statutory Compliance: Take responsibility for ensuring compliance with statutory obligations, ensuring legal and regulatory adherence in the company's operations
  • Global Partner Collaboration: Establish and maintain relationships with 12+ partners globally, fostering collaboration and ensuring effective partnerships
  • Day-to-Day Operations Management: Oversee the day-to-day activities of the online work and travel business, ensuring smooth operations and timely execution of tasks
  • Digital and Social Marketing: Strategize and monitor digital and social marketing efforts, leveraging online platforms to enhance brand visibility and engagement
  • Market Research and Strategy Development: Develop market research programs and conduct ongoing research to keep company strategies current, practical, and aligned with market trends.

Service Delivery Specialist/Project Delivery Coordinator

Microsoft
07.2017 - 03.2019
  • Country Service/Project Delivery Specialist: Supported the New Zealand Enterprise Service team of project managers and Account Executive Delivery Managers to establish and maintain high delivery and customer satisfaction levels
  • Project Management Support: Provided operational support to Senior Project Managers for high-revenue projects, including a significant project worth over $35M with over 170,000 hours of delivery time
  • Project Budgeting: Utilized budgeting tools and techniques to create financial data, ensuring projects were completed within budget constraints
  • Liaison and Jeopardy Management: Proactively engaged with Global Service Centre delivery leads and delivery managers to resolve escalations and improve internal processes and policies
  • Reporting and Data Visualization: Created interactive project dashboards for reporting, supplying prompt project hygiene reporting to improve internal communications within the project delivery team
  • Proficient in utilizing Business Intelligence resources and Microsoft productivity tools, including PowerBI, CRM Dashboard, and other Microsoft Office suite tools.

Workforce Scheduler

Ventia
11.2016 - 07.2017
  • Following the $500M+ funding for Vision stream has a contract to rollout the New Zealand's Ultra-Fast Broadband (UFB) program, my role as a Workforce Scheduler was: Strategic Scheduling: Maximized employee performance by aligning availability, skills, and business demand to create efficient schedules, ensuring productivity, compliance, and cost-effectiveness
  • Resource Planning: Created work schedules for technical staff, call center teams, support agents, and vendors, maintaining a 90% service level Key Performance Indicator (KPI) by aligning staffing requirements with skills, demand, and supply
  • Collaborative Forecasting: Collaborated regularly with Service Centre Delivery Manager and upper management to provide correct projections and recommendations for KPI status reporting and planning, ensuring accurate interpretation of needs and assessment of requirements
  • Proactive Performance Maximization: Proactively forecasted and developed projected volumes, overtime, and time-off needs to maximize employee performance and achieve desired results
  • Rapid Onboarding and Vendor Management: Successfully onboarded the largest number of technicians in a span of 2 months to cover the South Island Region, engaging 28 vendors and onboarding over 65 new technicians, ensuring effective transition into schedules to meet unexpected high work volume.

Project Co-ordinator

Downer
08.2014 - 11.2016
  • Regional Project Coordination: Solely accountable for coordinating, organizing, and supporting design and build projects in Hawkes Bay, New Plymouth, Wellington regions of North Island, and the entire South Island of New Zealand to meet established Key Performance Indicators (KPIs)
  • Project Management Support: Supported 5 Project Managers by processing an average of 25 jobs each, including timeline estimates, expense reports, material and equipment provisions, purchase orders, vendor billing, and ensuring adherence to safety and health policies
  • Organizational Leadership: Coordinated weekly, monthly, and ad-hoc meetings, arranged charity events, and promotional activities for a team of 30+ members
  • Reporting and Communication: Prepared project progress and status reports for project managers, team leads, and business leaders, providing accurate and timely updates
  • Continuous Improvement: Offered proactive, solutions-oriented support for continuous improvement of project and departmental processes, policies, and procedures
  • Job Lifecycle Management: Managed the creation of new jobs, updated existing jobs throughout the project lifecycle, and ensured progress tracking to delivery
  • Risk Management and Consultation: Consulted with field teams and designers to identify risk areas for jobs, managed risks, and ensured stakeholders had all necessary information for successful project delivery
  • Efficiency Recommendations: Actively identified and recommended new areas of efficiency to enhance project and team performance
  • Team Events and Charity Initiatives: Organized project team activities, including charity events such as the Oxfam 100km walk, contributing to the team's social responsibility efforts and raising $2,500 for Oxfam.

Education

Postgraduate Degree - Psychology

The Cairnmillar Institute
Melbourne, VIC
02.2024

Master's Degree - Environmental Management and Development

The Australian National University
Canberra, ACT
01.2013

Post Graduate Diploma - Environmental Management

The Australian National University
Canberra, ACT
01.2012

Project Management Professional (PMP) - Project Management

Project Management Institute
01.2020 - 01.2020

Skills

  • Project Management
  • Stakeholder Management
  • Product Management
  • Customer Engagement
  • Quality Assurance
  • Cross-functional Team Leadership
  • Change Management and Process Improvement
  • Risk Assessment
  • Conflict Resolution
  • Resource Allocation
  • Stakeholder Alignment
  • Agile Software Development
  • End-to-End Feature Delivery
  • Team Leadership
  • Timely Project Completion
  • Project Presentations
  • Project Collaboration
  • Special Projects
  • Team Support

Affiliations

  • Volunteering with LifeLine
  • Yoga
  • Lifeline
  • SOSNANNY

Accomplishments

    The Lived Experiences of Female Employees with ADHD In a Male-dominated Workplace A Qualitative Exploration of Disclosure and Concealment.

    The Cairnmillar Institute Annual Research and Practice Conference, Melbourne, AU. · Nov 15, 2023

Certification

  • Project Management Professional (PMP) - Project Management Institute (Issued Dec 2020)
  • Lean Six Sigma White Belt Certification
  • Professional Scrum Master Certification Training
  • Project Cost And Budget Management Course
  • Learning HubSpot CRM - LinkedIn
  • Typing certificate - Ratatype (6733564) PRINCE2 - AXELOS Global Best Practice
  • Microsoft Project 2019 and Project Online Desktop Essential Training - LinkedIn
  • Remote Work Foundations - LinkedIn
  • Project Management: Rescuing Troubled Projects - LinkedIn

Honors Awards

  • Australia Awards Scholarship - Australian Department of Foreign Affairs and Trade (May 2011)
  • Best Presentation - Annual Research and Practice Conference - The Cairnmillar Institute (Nov 2023)

References

References available upon request.

Timeline

Project Manager

Pivotel
04.2024 - Current

Project Manager

APPIFANY APP DEVELOPMENT
04.2023 - Current

Founder and Project Consultant

Projeic
03.2020 - Current

Project Management Professional (PMP) - Project Management

Project Management Institute
01.2020 - 01.2020

Project Specialist

Powertec Wireless Technology
01.2019 - 07.2020

Service Delivery Specialist/Project Delivery Coordinator

Microsoft
07.2017 - 03.2019

Workforce Scheduler

Ventia
11.2016 - 07.2017

Managing Partner

Numadi
03.2016 - 01.2020

Project Co-ordinator

Downer
08.2014 - 11.2016

Postgraduate Degree - Psychology

The Cairnmillar Institute

Master's Degree - Environmental Management and Development

The Australian National University

Post Graduate Diploma - Environmental Management

The Australian National University

Similar Profiles

CREATE PROFILE
Judy O'Byrne