Judy-Ann Baikauskas
Oak Park
Summary
I have extensive experience in business management, development, HR, customer service, and hospitality. I am eager to bring my skills to an administrative or customer service role, contributing to a dynamic team with exceptional service and support.
Overview
25
25
years of professional experience
Work History
Administrator
Lancashire Transport Co Pry Ltd
06.2015 - 05.2018
- Conducting the logistics to ensure that supplies were packed in correct order and they were stored in right order once they got to their new location.
- Liasing with customers
- Arranging for quotes
- Attending to phone calls
Barista
Degani Bakery Café
03.2016 - 04.2016
- Made coffees
- Customer service
- General café duties
- Attending to phone calls
- Cash handling
Waitress
Pascoe Vale Hotel
06.2015 - 04.2016
- Waitressing
- Serving drinks
- Taking orders from customers
- Cleaning and reseting tables
Manager
Rochester Castle Hotel
03.2010 - 12.2014
- Managing the operations of the business
- Recruitment and training
- General administration including reconciliation, ordering, banking and floating the tills
- Scheduling rosters
- Ensuring to meet targets met
Owner/Operator
Michel's Patisserie
09.2004 - 06.2009
- Managing the operations of the business
- Business development
- General administration including reconciliation, ordering and banking.
- Ensuring to meet targets are met
- Recruitment and training
Manager
Benson’s Property Group
02.2001 - 02.2002
- Ensured properties were maintained
- Ensured compliance
- Created and managed budgets
- Chairing body corporate meetings
Body Corporate Manager
Pennisi Real Estate
Essendon
05.2000 - 06.2001
- Managed contractors working onsite at properties managed by the body corporate.
- Provided assistance to Landlords and Tenants in understanding their rights and obligations under the relevant legislation.
- Negotiated payment terms for services provided to or from outside suppliers.
- Coordinated repairs, maintenance work or capital works projects.
- Prepared and presented financial statements for audit purposes.
- Organised, supervised and monitored body corporate meetings.
- Investigated complaints from owners about common property or services provided by contractors employed by the body corporate.
- Maintained accurate records of all transactions conducted on behalf of the body corporate.
- Advised Landlords on their rights and responsibilities regarding maintenance requirements.
- Assisted with preparation of annual budgets, expenditure plans and service contracts.
- Conducted regular site inspections to ensure compliance with statutory regulations.
- Addressed customer concerns with suitable solutions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Team Leader & Recruitment Consultant
Adecco
09.1998 - 12.2000
- Business Development
- 3600 role:
- Management of a team
- Ensured targets are met
- Reviewed applications for different roles
- Placed the right candidates in suitable roles
Executive Officer
Chief Justice, Federal Court of Australia
Melbourne
03.1993 - 01.1997
- To provide support and manage his Honour’s workload and chambers that involved administration and gatekeeping. Unfortunately I cannot expand on this role as the work is confidential.
Education
Diploma of Business -
Stotts Business College
Liquor Licence -
William Blue College of Hospitality Management
RSA and RSG -
William Blue College of Hospitality Management
Skills
- Operations Management
- Business Strategy Development
- Customer Service
- Interpersonal Skills
- Human Resources
- Recruitment
- Training
- Team Management
- Communication
- Written Communication
- Verbal Communication
- Stakeholder Liaison
- Problem-Solving
- Financial Management
- Budgeting
- Reconciliation
- Financial Reporting
- Administrative Skills
- Logistics
- Scheduling
- General Administration
References
Available upon request.
Timeline
Barista
Degani Bakery Café
03.2016 - 04.2016
Administrator
Lancashire Transport Co Pry Ltd
06.2015 - 05.2018
Waitress
Pascoe Vale Hotel
06.2015 - 04.2016
Manager
Rochester Castle Hotel
03.2010 - 12.2014
Owner/Operator
Michel's Patisserie
09.2004 - 06.2009
Manager
Benson’s Property Group
02.2001 - 02.2002
Body Corporate Manager
Pennisi Real Estate
05.2000 - 06.2001
Team Leader & Recruitment Consultant
Adecco
09.1998 - 12.2000
Executive Officer
Chief Justice, Federal Court of Australia
03.1993 - 01.1997
Diploma of Business -
Stotts Business College
Liquor Licence -
William Blue College of Hospitality Management
RSA and RSG -
William Blue College of Hospitality Management