Summary
Overview
Work History
Education
Skills
Timeline
Generic

Judy Gleeson

Woombye

Summary

Accomplished Executive Assistant with a proven track record at SMS Finance, enhancing office efficiency and mastering administrative challenges. Skilled in database management and interpersonal communication, I significantly improved client satisfaction and streamlined operations. My expertise in confidentiality and customer service fosters a secure, positive work environment, driving project success and employee retention.

Professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.

Experienced with managing executive schedules, travel arrangements, and meeting coordination. Utilizes strong interpersonal skills to facilitate communication and collaboration among team members. Knowledge of office management software and administrative protocols.

Diligent [Desired Position] with background in providing comprehensive support to senior executives. Successfully coordinated high-priority projects and streamlined office operations. Demonstrated proficiency in calendar management and travel arrangements.

Overview

25
25
years of professional experience

Work History

Executive Assistant / Office Management

SMS Finance
06.2012 - Current
  • Provided comprehensive administrative support to senior management,
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Performed research to collect and record industry data.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

Office Manager

Emerald Sawmill
01.2000 - 06.2010
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Education

Bachelor of Marketing - Marketing

University of Sunshine Coast
Sippy Downs, QLD
11-2012

Skills

  • Executive support
  • Administrative support
  • Office management
  • Strong problem solver
  • Information confidentiality
  • Customer service
  • Scheduling
  • Calendar management
  • Interpersonal communication
  • Professional and mature
  • Meeting planning
  • Database management
  • Document preparation
  • Advanced MS office suite
  • Project planning
  • File organization

Timeline

Executive Assistant / Office Management

SMS Finance
06.2012 - Current

Office Manager

Emerald Sawmill
01.2000 - 06.2010

Bachelor of Marketing - Marketing

University of Sunshine Coast
Judy Gleeson