Judy Goldzweig
Melbourne,VIC
Summary
A highly motivated and versatile professional with 6 years of experience in administrative support, customer service, and recruitment within the banking industry. Proven ability to streamline operations and contribute to efficient hiring processes. Adept at managing a range of tasks from handling customer enquiries and resolving issues to coordinating recruitment campaigns and providing exceptional administrative assistance.
Overview
8
8
years of professional experience
Work History
Talent Acquisition Coordinator
BOQ Group
01.2022 - Current
- Working within the internal Talent Acquisition team to deliver early careers programs and high-volume recruitment within the banks contact centre.
- Attracting and Sourcing Candidates: Promote internship opportunities through external job postings, LinkedIn, social media channels, and graduate-focused websites to engage with a diverse talent pool.
- Screening and Evaluating Candidates: Review resumes, applications, and virtual assessments; conduct interviews and manage assessment centres to evaluate candidates’ skills, experience, and cultural fit.
- Coordinating Onboarding: Oversee the onboarding process, including preparing contracts, conducting background checks, managing IT setup, and ensuring interns have the necessary hardware and tools to succeed.
- Managing Internship Program Operations: Leading the orientation day, coordinate day-to-day program activities, serve as the primary point of contact for interns, and ensure a smooth, positive experience throughout their internship.
- Managing Sponsorship Programs: Oversee our university sponsorship initiatives with UNSW and Monash University, building strong partnerships and creating opportunities for both the university and the organisation.
Account Administrator
ME Bank (Acquired by BOQ Group in 2021)
06.2019 - 01.2022
- Coordinated Account Activities: Managed communication and coordination between clients and internal departments to ensure seamless account-related processes.
- Generated Customer Reports: Produced regular reports for customer accounts, ensuring accuracy and timely delivery.
- Assisted with Legal Documentation: Supported customers in completing legal processes, including power of attorney appointments, name changes, and other related paperwork.
- Provided Support for Complex Queries: Assisted contact centre staff with complex enquiries related to deposit accounts and credit cards, ensuring efficient resolution.
- Data Entry and Reporting: Managed reporting and data entry tasks across various products, maintaining high accuracy and attention to detail.
- Processed Account Closures: Handled account closures and generated interim statements for customers.
- Managed Team Inbox: Oversaw and responded to inquiries in the team inbox, ensuring timely and appropriate responses.
- Guided Customers Through Hardship Process: Assisted customers in navigating the hardship process for term deposits, providing clear guidance and support.
Lending Consultant
ME Bank
10.2018 - 06.2019
- Resolved Customer Queries: Addressed customer enquiries promptly and accurately, ensuring first-call resolution and high customer satisfaction.
- Trained and Mentored New Reps: Provided training and guidance to new call centre representatives on customer service policies, procedures, and best practices.
- Handled Customer Complaints: Managed customer complaints professionally, ensuring a positive and constructive resolution.
- Achieved Performance Targets: Consistently met or exceeded monthly targets set by the business, demonstrating strong performance and commitment.
- Focused on Customer Retention: Worked proactively to retain customers considering refinancing, offering tailored solutions to meet their needs.
- Maintained Compliance: Ensured adherence to all core business requirements and regulatory standards by completing necessary tasks in a timely manner.
Makeup Artist and Sales
Revlon Cosmetics
02.2017 - 10.2018
Education
High School Diploma -
Benowa State High School
Gold Coast, QLDDiploma of Screen And Media
New York Film Academy
Gold Coast, QLD12-2015
Skills
- Collaborative teamwork
- Screening resumes
- Data-driven decision making
- Social media recruiting
- Offer negotiation
- Applicant tracking systems
- Customer service
- Critical thinking
- Data entry
- Computer proficiency
Timeline
Talent Acquisition Coordinator
BOQ Group
01.2022 - Current
Account Administrator
ME Bank (Acquired by BOQ Group in 2021)
06.2019 - 01.2022
Lending Consultant
ME Bank
10.2018 - 06.2019
Makeup Artist and Sales
Revlon Cosmetics
02.2017 - 10.2018
High School Diploma -
Benowa State High School
Diploma of Screen And Media
New York Film Academy
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